PAST QUESTIONS FROM ACHE'S BOARD
OF GOVERNORS EXAM QUESTIONS AND
CORRECT ANSWERS
ForA2theA2routineA2serviceA2costA2center,A2anA2increaseA2inA2theA2numberA2ofA2patientA2da
ysA2overA2theA2budgetedA2numberA2ofA2patientA2daysA2willA2resultA2in:
1.A2AA2higherA2averageA2costA2perA2patientA2day.
2.A2AA2lowerA2averageA2costA2perA2patientA2day.
3.A2AnA2increaseA2inA2theA2budgetedA2fixedA2costsA2forA2theA2routineA2serviceA2costA2cente
r.
4.NoA2changeA2inA2theA2averageA2costA2perA2patientA2day.A2-A2Ans--2.
WhichA2ofA2theA2followingA2balanceA2sheetA2itemsA2wouldA2differA2betweenA2aA2for-
profitA2andA2aA2not-for-profitA2healthcareA2organization?
1.RetainedA2earnings.
2.Plant,A2property,A2andA2equipment.
3.RealA2estate.
4.Investments.A2-A2Ans--1.
WhichA2ofA2theA2followingA2leadershipA2actionsA2mostA2clearlyA2supportsA2organizationalA2
transformationA2towardA2totalA2qualityA2management?
1.ConveningA2andA2chairingA2theA2QualityA2Council.
2.ChangingA2theA2nameA2ofA2theA2qualityA2departmentA2fromA2QAA2toA2CQI.
3.RequiringA2allA2directA2reportsA2toA2attendA2anA2introductoryA2courseA2inA2TQM.
4.HiringA2aA2customerA2serviceA2representative.A2-A2Ans--1.
InA2theA2healthcareA2field,A2theA2accountabilityA2ofA2managementA2isA2bestA2measuredA2b
yA2the:
1.BalanceA2maintainedA2betweenA2serviceA2qualityA2andA2operationalA2efficiency.
2.ResultsA2shownA2onA2theA2annualA2expenseA2andA2incomeA2statement.
3.BalanceA2maintainedA2betweenA2physicianA2satisfactionA2andA2patientA2needs.
4.DegreeA2toA2whichA2management'sA2needsA2areA2metA2-A2Ans--1.
ConsumerA2"reportA2card"A2developmentA2andA2distributionA2hasA2becomeA2aA2highA2prior
ityA2forA2managedA2careA2organizationsA2because:
1.MeasurementsA2ofA2performanceA2haveA2nowA2becomeA2wellA2established,A2standardiz
ed,A2andA2acceptedA2byA2allA2parties.
OF GOVERNORS EXAM QUESTIONS AND
CORRECT ANSWERS
ForA2theA2routineA2serviceA2costA2center,A2anA2increaseA2inA2theA2numberA2ofA2patientA2da
ysA2overA2theA2budgetedA2numberA2ofA2patientA2daysA2willA2resultA2in:
1.A2AA2higherA2averageA2costA2perA2patientA2day.
2.A2AA2lowerA2averageA2costA2perA2patientA2day.
3.A2AnA2increaseA2inA2theA2budgetedA2fixedA2costsA2forA2theA2routineA2serviceA2costA2cente
r.
4.NoA2changeA2inA2theA2averageA2costA2perA2patientA2day.A2-A2Ans--2.
WhichA2ofA2theA2followingA2balanceA2sheetA2itemsA2wouldA2differA2betweenA2aA2for-
profitA2andA2aA2not-for-profitA2healthcareA2organization?
1.RetainedA2earnings.
2.Plant,A2property,A2andA2equipment.
3.RealA2estate.
4.Investments.A2-A2Ans--1.
WhichA2ofA2theA2followingA2leadershipA2actionsA2mostA2clearlyA2supportsA2organizationalA2
transformationA2towardA2totalA2qualityA2management?
1.ConveningA2andA2chairingA2theA2QualityA2Council.
2.ChangingA2theA2nameA2ofA2theA2qualityA2departmentA2fromA2QAA2toA2CQI.
3.RequiringA2allA2directA2reportsA2toA2attendA2anA2introductoryA2courseA2inA2TQM.
4.HiringA2aA2customerA2serviceA2representative.A2-A2Ans--1.
InA2theA2healthcareA2field,A2theA2accountabilityA2ofA2managementA2isA2bestA2measuredA2b
yA2the:
1.BalanceA2maintainedA2betweenA2serviceA2qualityA2andA2operationalA2efficiency.
2.ResultsA2shownA2onA2theA2annualA2expenseA2andA2incomeA2statement.
3.BalanceA2maintainedA2betweenA2physicianA2satisfactionA2andA2patientA2needs.
4.DegreeA2toA2whichA2management'sA2needsA2areA2metA2-A2Ans--1.
ConsumerA2"reportA2card"A2developmentA2andA2distributionA2hasA2becomeA2aA2highA2prior
ityA2forA2managedA2careA2organizationsA2because:
1.MeasurementsA2ofA2performanceA2haveA2nowA2becomeA2wellA2established,A2standardiz
ed,A2andA2acceptedA2byA2allA2parties.
