ETI3647 SUPPLY CHAIN MANAGEMENT
(PERFORMANCE MEASURES) EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
Modern supply chain managers must use ______________ to develop performance
measurement tools and systems so their company can achieve their own unique set of goals
motivating employees and supply chain partners to do the things their customer and company
values. - ANS all of the other choices
Product or service variety may help with customer expectations, but also affects economically
and operationally the abilities to meet their expectations with the time they are willing to wait.
This variation can also be difficult to forecast, price, inventory, and more. Which concept
explains these management challenges? - ANS Order Mix
Standard and unvarying products or services to all customers are often compared to allowing
some individual variations or customization to take place in which concept? -
ANS Product/Service Range
In some markets, new technologies are changing competitive offers and value propositions
quickly. Also social, environmental, political, and other reasons are introduced to the
marketplace driving ____________. - ANS Substitute Products
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, ____________ describes the situation where the supplier and customer are co-producers with
the customer not necessarily wanting to own the good themselves, but wants the value the
goods will allow them to generate. - ANS Value in use
There are many factors that influence location decisions. Select the choices that can affect
business-to-business relationships? (may select more than one) - ANS Time Zone?
Currency?
Experiences?
Which phase of a business organization often results in more small businesses failing because
they have not managed cash flow and have a lack of customers? - ANS Start Up
Which Balanced Score Card (BSC) perspective would consider relationships with customer
satisfaction, complaints, or return metrics? - ANS Customer & Stakeholder
In the SCOR framework, which phase selects key performance metrics for the supply chain and
summarizes actual company data across the industries in the supply chain to understand
current competitive requirements? - ANS C
Many businesses seek to achieve a positive market image or reputation, that is an example of a
______________. - ANS Differentiation?
Which of the following statements is false?
Situational data is ineffective in judging use of resources and the outcomes of decisions.
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
(PERFORMANCE MEASURES) EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
Modern supply chain managers must use ______________ to develop performance
measurement tools and systems so their company can achieve their own unique set of goals
motivating employees and supply chain partners to do the things their customer and company
values. - ANS all of the other choices
Product or service variety may help with customer expectations, but also affects economically
and operationally the abilities to meet their expectations with the time they are willing to wait.
This variation can also be difficult to forecast, price, inventory, and more. Which concept
explains these management challenges? - ANS Order Mix
Standard and unvarying products or services to all customers are often compared to allowing
some individual variations or customization to take place in which concept? -
ANS Product/Service Range
In some markets, new technologies are changing competitive offers and value propositions
quickly. Also social, environmental, political, and other reasons are introduced to the
marketplace driving ____________. - ANS Substitute Products
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, ____________ describes the situation where the supplier and customer are co-producers with
the customer not necessarily wanting to own the good themselves, but wants the value the
goods will allow them to generate. - ANS Value in use
There are many factors that influence location decisions. Select the choices that can affect
business-to-business relationships? (may select more than one) - ANS Time Zone?
Currency?
Experiences?
Which phase of a business organization often results in more small businesses failing because
they have not managed cash flow and have a lack of customers? - ANS Start Up
Which Balanced Score Card (BSC) perspective would consider relationships with customer
satisfaction, complaints, or return metrics? - ANS Customer & Stakeholder
In the SCOR framework, which phase selects key performance metrics for the supply chain and
summarizes actual company data across the industries in the supply chain to understand
current competitive requirements? - ANS C
Many businesses seek to achieve a positive market image or reputation, that is an example of a
______________. - ANS Differentiation?
Which of the following statements is false?
Situational data is ineffective in judging use of resources and the outcomes of decisions.
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
