NRS 224C ASSIGNMENT 3 CONFLICT
MANAGEMENT KEY CONCEPTS AND
STRATEGIES GUIDE 2026
◉ It seems that your work group is in conflict much of the time. One
colleague has suggested that you, as the supervisor, are responsible
for eliminating the conflict so that your work group can function
harmoniously. Another colleague has suggested that conflict is good
for stimulating creativity and productivity within the work
environment. You are unsure about whether you should try to
eliminate the conflict within your group or learn to deal with it
positively.
If you support the idea that conflict should be eliminated, you are
supporting which of the following views of conflict?
A) the traditional view
B) the human relations view
C) the interactionist view
D) the moderated acceptance view
E) the optimistic view. Answer: A) the traditional view
◉ You decide to do more research on the view that conflict should
be encouraged as a means to achieve change and innovation. This
view is termed ________.
,A) the traditional view
B) the human relations view
C) the interactionist view
D) the acceptance view
E) the promotional view. Answer: C) the interactionist view
◉ When your work group disagrees, the disagreements usually
concern how the group's work should be accomplished. The type of
conflict experienced by your group is known as a ________ conflict.
A) task
B) relationship
C) process
D) traditional
E) reactive. Answer: C) process
◉ Matt works as a sales representative at Tandem Industries, which
manufactures and sells bicycles. He's the best salesman on the floor,
but he also receives the highest number of customer complaints for
late deliveries. Which of the following, if true, best explains this
situation?
A) The company uses enterprise solutions to manage inventory.
B) The company's manufacturing facility is functioning at optimum
capacity.
C) The company's sales and logistics functions are tightly integrated.
,D) The company keeps inventory levels low in order to reduce costs.
E) The company has an efficient credit verification process.. Answer:
D) The company keeps inventory levels low in order to reduce costs.
◉ Conditions that can create conflicts can be classified into three
categories. Which of the following is one of these three categories
that includes variables such as jurisdictional clarity, member-goal
compatibility, and leadership styles?
A) communication
B) structure
C) personal variables
D) group interactions
E) process variables. Answer: B) structure
◉ Which of the following statements is true regarding conflict?
A) The smaller the group, the greater the likelihood of conflict.
B) The less specialized the activities of the group, the greater the
likelihood of conflict.
C) People low in the personality traits of disagreeableness,
neuroticism, or self-monitoring are more likely to engage in a
conflict.
D) Diversity of goals among groups is a major source of conflict.
, E) As the ambiguity about where responsibility for actions lies
decreases, the potential for conflict increases.. Answer: D) Diversity
of goals among groups is a major source of conflict.
◉ Stage II of the conflict process deals with the conflict being
________.
A) perceived and felt
B) apparent and experienced
C) expressed and resolved
D) analyzed
E) internalized. Answer: A) perceived and felt
◉ The ________ stage of the conflict process is important because it's
where conflict issues tend to be defined.
A) potential opposition
B) cognition and personalization
C) intention
D) behavior
E) reaction and transference. Answer: B) cognition and
personalization
◉ ________ is the third stage in the conflict process and it intervenes
between people's perceptions and their overt behavior.
MANAGEMENT KEY CONCEPTS AND
STRATEGIES GUIDE 2026
◉ It seems that your work group is in conflict much of the time. One
colleague has suggested that you, as the supervisor, are responsible
for eliminating the conflict so that your work group can function
harmoniously. Another colleague has suggested that conflict is good
for stimulating creativity and productivity within the work
environment. You are unsure about whether you should try to
eliminate the conflict within your group or learn to deal with it
positively.
If you support the idea that conflict should be eliminated, you are
supporting which of the following views of conflict?
A) the traditional view
B) the human relations view
C) the interactionist view
D) the moderated acceptance view
E) the optimistic view. Answer: A) the traditional view
◉ You decide to do more research on the view that conflict should
be encouraged as a means to achieve change and innovation. This
view is termed ________.
,A) the traditional view
B) the human relations view
C) the interactionist view
D) the acceptance view
E) the promotional view. Answer: C) the interactionist view
◉ When your work group disagrees, the disagreements usually
concern how the group's work should be accomplished. The type of
conflict experienced by your group is known as a ________ conflict.
A) task
B) relationship
C) process
D) traditional
E) reactive. Answer: C) process
◉ Matt works as a sales representative at Tandem Industries, which
manufactures and sells bicycles. He's the best salesman on the floor,
but he also receives the highest number of customer complaints for
late deliveries. Which of the following, if true, best explains this
situation?
A) The company uses enterprise solutions to manage inventory.
B) The company's manufacturing facility is functioning at optimum
capacity.
C) The company's sales and logistics functions are tightly integrated.
,D) The company keeps inventory levels low in order to reduce costs.
E) The company has an efficient credit verification process.. Answer:
D) The company keeps inventory levels low in order to reduce costs.
◉ Conditions that can create conflicts can be classified into three
categories. Which of the following is one of these three categories
that includes variables such as jurisdictional clarity, member-goal
compatibility, and leadership styles?
A) communication
B) structure
C) personal variables
D) group interactions
E) process variables. Answer: B) structure
◉ Which of the following statements is true regarding conflict?
A) The smaller the group, the greater the likelihood of conflict.
B) The less specialized the activities of the group, the greater the
likelihood of conflict.
C) People low in the personality traits of disagreeableness,
neuroticism, or self-monitoring are more likely to engage in a
conflict.
D) Diversity of goals among groups is a major source of conflict.
, E) As the ambiguity about where responsibility for actions lies
decreases, the potential for conflict increases.. Answer: D) Diversity
of goals among groups is a major source of conflict.
◉ Stage II of the conflict process deals with the conflict being
________.
A) perceived and felt
B) apparent and experienced
C) expressed and resolved
D) analyzed
E) internalized. Answer: A) perceived and felt
◉ The ________ stage of the conflict process is important because it's
where conflict issues tend to be defined.
A) potential opposition
B) cognition and personalization
C) intention
D) behavior
E) reaction and transference. Answer: B) cognition and
personalization
◉ ________ is the third stage in the conflict process and it intervenes
between people's perceptions and their overt behavior.
