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CPXP Exam. Domain I – Questions With Comprehensive Solutions

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Terms in this set (57)



PFCC stands for Patient & Family Centered Care


Describe PFCC (Patient & Fam Cntred Care) 1. promotes health & well-being of individual & family.
2.approach to planning, delivery & evaluation of health care
3. grounded in beneficial partnership among healthcare
providers, patient & family.


Emphasis of PFCC collaboration, all levels of care, in all health care settings.


Who defines PFCC patients and families.


What is goal of PFCC? promote health & well-being of individual & family AND
maintain their control.


elements/core concepts of PFCC *** RIPC
Respect & Dignity
Information Sharing
Participating (NOT partnership)
Collaboration


What best describes PFCC RIPC: Respect, Info share, participation, collaboration


What is result of effective communication? pt & family feels listened to, supported, understood, validated
2) promotes trust 3) improve quality of care 4) improves
health outcome


What is fundamental component for patient communication
experience & PFCC

, Is verbal & nonverbal a part of effective Yes
communication?


Key elements of communication: context
movement
appearance,
eye contact
use of space
touch
non-word sounds
active listening
tone of voice
humor


effective communication has key elements. context
They are: movement
appearance,
eye contact
use of space
touch
non-word sounds
active listening
tone of voice
humor


What are some common frameworks for AIDET
communication? Heart to Heart
PEARLS
RELATE
SBAR
E4 Model
4 Habits


Common principles for effective interaction: provides frameworks for consistency and gives patient
opportunity to be heard.


compassionate care characteristics manage up (aim to relieve suffering)
communicate effectively
demonstrate respect
acknowledge patient as whole person


compassionate care is most effect when rooted in compassion


sympathy implies sharing feelings of another


empathy implies imagining feelings that one does not actually have
ability to understand feelings

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