CPXP Exam – Accurate Answers To All Questions
Save
Students also studied
WSC 2026: Are we there yet? ፊደላት ትግርኛ ቑጽሪ 1 World Scholar's Cup
Teacher 156 terms Teacher 23 terms 430 terms
Amy_Woodall4 Preview Hermi733 Preview alexandergumede
Practice questions for this set
Learn 1 /7 Study with Learn
Provide Clarity
Ensure accountability
Drive ownership
Choose an answer
What is the role of leadership in culture
1 2 Experience Based Co-Design (EBCD)
change?
3 Descriptive Statistics 4 Bias
Don't know?
Terms in this set (170)
Experience Based Co-Design (EBCD) Enables staff and patients to co-design services together in
partnership.
Affinity diagram Organizes a large number of ideas into their natural
relationships.
,When to use an affinity diagram 1) When you are confronted with many facts or ideas in
apparent chaos,
2) When issues seem too large and complex to grasp,
3) When group consensus is necessary.
Typical situations to use affinity diagrams After a brainstorming exercise and when analyzing verbal
data (i.e. survey results)
Bias A tendency or inclination that results in judgment without
question. Refers to the mechanism of the brain that operates
on associations. It's an automatic response. It's a shortcut to
interact with the world around us.
Explicit vs. implicit bias When a person is aware of their bias, it is called explicit bias;
when they aren't, it is called implicit bias.
Complaint A concern voiced by a patient, or patient's representative
about service, care or treatment that can be resolved quickly
by the staff present (less than 24 hours)
When is a complaint considered resolved When the patient is satisfied with the actions taken on his or
her behalf
Culture The collective programming or wiring of the human mind
acquired over time that distinguishes the members of one
human group from another through their behaviors that
include self-worth and esteem, thoughts, communication,
action, values and beliefs and that also guide decision making
Cultural Competency A set of congruent behaviors, attitudes and policies that come
together to enable effective work in cross-cultural situations.
Cultural Sensitivity Being aware of cultural differences and doing what is
necessary to recognize your own cultural values and biases.
Diplomacy Creating alliances & agreements. Means you have a skill
dealing with people
Descriptive Statistics Values that describe the characteristics of a sample or
population.
Direct/positive Correlation The values of both variables change in the same direction.
Empathy The feeling that you understand and share another person's
experiences and emotions: the ability to share someone else's
feelings
Ethnography A form of qualitative research that allows a trained observer to
observe and document the experience. A core component of
Human Centered Design and Co-Design
, Experience Based Design (EBD) Both a philosophy and set of methods focused on
understanding the experiences and emotions of those who
are involved in receiving and delivering health care services;
striving to understand what people naturally feel and do. A
method of designing better experiences for patients, families
and staff.
Frequency Distribution Visual displays that organise and present frequency counts so
that the information can be interpreted more easily
Grievance ~ Written or verbal complaint
~ Not able to be resolved at time of complaint
~ Any concern presented in writing
~ Complaint regarding abuse, neglect, patient harm, or
hospital compliance
Health literacy The degree to which individuals have the capacity to obtain,
process, and understand basic health information and
services needed to make appropriate health decisions
Histogram A graphical representation of a frequency distribution
Indirect/negative correlation The values of variables move in opposite direction
Lean Process Improvement Continuously improving any process through the elimination
of waste in every step of manufacturing
Basic principles of Lean ~ Focus on effectively delivering value to your Customer,
~ Respect and engage the people,
~ Improve the Value Stream by eliminating all types of waste,
~ Maintain Flow,
~ Pull Through the System,
~ Strive for Perfection
Mean A type of average where scores are summed and divided by
the number of observations
Median The point at which 50% of the cases in a distribution fall below
and 50 % fall above; 50th percentile; the middle value
Mode The most frequently occurring score in a distribution
Patient- and Family-Centered Care (PFCC) An approach to the planning, delivery, and evaluation of
health care that is grounded in mutually beneficial
partnerships among health care providers, patients, and
families.
Save
Students also studied
WSC 2026: Are we there yet? ፊደላት ትግርኛ ቑጽሪ 1 World Scholar's Cup
Teacher 156 terms Teacher 23 terms 430 terms
Amy_Woodall4 Preview Hermi733 Preview alexandergumede
Practice questions for this set
Learn 1 /7 Study with Learn
Provide Clarity
Ensure accountability
Drive ownership
Choose an answer
What is the role of leadership in culture
1 2 Experience Based Co-Design (EBCD)
change?
3 Descriptive Statistics 4 Bias
Don't know?
Terms in this set (170)
Experience Based Co-Design (EBCD) Enables staff and patients to co-design services together in
partnership.
Affinity diagram Organizes a large number of ideas into their natural
relationships.
,When to use an affinity diagram 1) When you are confronted with many facts or ideas in
apparent chaos,
2) When issues seem too large and complex to grasp,
3) When group consensus is necessary.
Typical situations to use affinity diagrams After a brainstorming exercise and when analyzing verbal
data (i.e. survey results)
Bias A tendency or inclination that results in judgment without
question. Refers to the mechanism of the brain that operates
on associations. It's an automatic response. It's a shortcut to
interact with the world around us.
Explicit vs. implicit bias When a person is aware of their bias, it is called explicit bias;
when they aren't, it is called implicit bias.
Complaint A concern voiced by a patient, or patient's representative
about service, care or treatment that can be resolved quickly
by the staff present (less than 24 hours)
When is a complaint considered resolved When the patient is satisfied with the actions taken on his or
her behalf
Culture The collective programming or wiring of the human mind
acquired over time that distinguishes the members of one
human group from another through their behaviors that
include self-worth and esteem, thoughts, communication,
action, values and beliefs and that also guide decision making
Cultural Competency A set of congruent behaviors, attitudes and policies that come
together to enable effective work in cross-cultural situations.
Cultural Sensitivity Being aware of cultural differences and doing what is
necessary to recognize your own cultural values and biases.
Diplomacy Creating alliances & agreements. Means you have a skill
dealing with people
Descriptive Statistics Values that describe the characteristics of a sample or
population.
Direct/positive Correlation The values of both variables change in the same direction.
Empathy The feeling that you understand and share another person's
experiences and emotions: the ability to share someone else's
feelings
Ethnography A form of qualitative research that allows a trained observer to
observe and document the experience. A core component of
Human Centered Design and Co-Design
, Experience Based Design (EBD) Both a philosophy and set of methods focused on
understanding the experiences and emotions of those who
are involved in receiving and delivering health care services;
striving to understand what people naturally feel and do. A
method of designing better experiences for patients, families
and staff.
Frequency Distribution Visual displays that organise and present frequency counts so
that the information can be interpreted more easily
Grievance ~ Written or verbal complaint
~ Not able to be resolved at time of complaint
~ Any concern presented in writing
~ Complaint regarding abuse, neglect, patient harm, or
hospital compliance
Health literacy The degree to which individuals have the capacity to obtain,
process, and understand basic health information and
services needed to make appropriate health decisions
Histogram A graphical representation of a frequency distribution
Indirect/negative correlation The values of variables move in opposite direction
Lean Process Improvement Continuously improving any process through the elimination
of waste in every step of manufacturing
Basic principles of Lean ~ Focus on effectively delivering value to your Customer,
~ Respect and engage the people,
~ Improve the Value Stream by eliminating all types of waste,
~ Maintain Flow,
~ Pull Through the System,
~ Strive for Perfection
Mean A type of average where scores are summed and divided by
the number of observations
Median The point at which 50% of the cases in a distribution fall below
and 50 % fall above; 50th percentile; the middle value
Mode The most frequently occurring score in a distribution
Patient- and Family-Centered Care (PFCC) An approach to the planning, delivery, and evaluation of
health care that is grounded in mutually beneficial
partnerships among health care providers, patients, and
families.
