CPXP – Questions With Appropriate Solutions
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WSC 2026: Are we there yet? ፊደላት ትግርኛ ቑጽሪ 1 World Scholar's Cup
Teacher 156 terms Teacher 23 terms 430 terms
Amy_Woodall4 Preview Hermi733 Preview alexandergumede
Practice questions for this set
Learn 1 /7 Study with Learn
48 hours post d/c
Choose an answer
4 things that must be in a response to a
1 HVBP stands for 2
grievance
How long must a hospital wait to distribute Level of diversity in healthcare workers vs.
3 4
PX survey patients
Don't know?
Terms in this set (106)
HVBP stands for Hospital Value Based Purchasing
HVBP defined medicare system of reimbursing for quality care
DRG stands for Diagnosis Related Group
DRG defined a class of illnesses for which Medicare pays a fixed amount
instead of what is actually paid out to treat patient
, Level of diversity in healthcare workers vs. level of diversity is uneven
patients
7 areas of cultural sensitivity communication, personal space, eye contact, family
organization, values, religion
4 core competences of Patient Family respect, information, participation, collaboration
Centered Care
11 strategies to support PFCC mission statement, strategic plan, PACs, patien stories, share
outcomes, leadership reounds, established patient channels
of communication, patient input on policy, training caregivers
on PFCC, empathetic language, health literacy
5 goals of the patient bill of rights support and protect rights, safety, education, expectations,
patient responsibilities
medicare beneficiary billing complaint medicare beneficiary billing complaint = grievance
relting to rights requires what response
a complaint related to CMS hospital complaint related to CMS hospital conditions=grievance
conditions of participation requires what
response
Where must contact person for grievance in patient rights
be written down?
4 things that must be in a response to a hospital contact, steps of investigation, results of grievance,
grievance date of completion
How long does a hospital have to reply to a 7 days
grievance
How long does a hospital have to resolve a 30 days
grievance
6 step model to service recovery (ALFAFR) apologize, listen, fix, atone, follow up, remember promise
8 de-escalation strategies empathy, clarify, respect, body language, permit venting,
avoid overreaching, non verbal (eye contact, soft, space), be
aware of sensory environment
4 acronymed communication strategies SBAR, HEART, HEAT, AIDET
SBAR situation, background, assessment, recommendation
HEART hear, empathize, acknowledge, respond, thank
HEAT hear, empathize, apologize, take responsibility
Save
Students also studied
WSC 2026: Are we there yet? ፊደላት ትግርኛ ቑጽሪ 1 World Scholar's Cup
Teacher 156 terms Teacher 23 terms 430 terms
Amy_Woodall4 Preview Hermi733 Preview alexandergumede
Practice questions for this set
Learn 1 /7 Study with Learn
48 hours post d/c
Choose an answer
4 things that must be in a response to a
1 HVBP stands for 2
grievance
How long must a hospital wait to distribute Level of diversity in healthcare workers vs.
3 4
PX survey patients
Don't know?
Terms in this set (106)
HVBP stands for Hospital Value Based Purchasing
HVBP defined medicare system of reimbursing for quality care
DRG stands for Diagnosis Related Group
DRG defined a class of illnesses for which Medicare pays a fixed amount
instead of what is actually paid out to treat patient
, Level of diversity in healthcare workers vs. level of diversity is uneven
patients
7 areas of cultural sensitivity communication, personal space, eye contact, family
organization, values, religion
4 core competences of Patient Family respect, information, participation, collaboration
Centered Care
11 strategies to support PFCC mission statement, strategic plan, PACs, patien stories, share
outcomes, leadership reounds, established patient channels
of communication, patient input on policy, training caregivers
on PFCC, empathetic language, health literacy
5 goals of the patient bill of rights support and protect rights, safety, education, expectations,
patient responsibilities
medicare beneficiary billing complaint medicare beneficiary billing complaint = grievance
relting to rights requires what response
a complaint related to CMS hospital complaint related to CMS hospital conditions=grievance
conditions of participation requires what
response
Where must contact person for grievance in patient rights
be written down?
4 things that must be in a response to a hospital contact, steps of investigation, results of grievance,
grievance date of completion
How long does a hospital have to reply to a 7 days
grievance
How long does a hospital have to resolve a 30 days
grievance
6 step model to service recovery (ALFAFR) apologize, listen, fix, atone, follow up, remember promise
8 de-escalation strategies empathy, clarify, respect, body language, permit venting,
avoid overreaching, non verbal (eye contact, soft, space), be
aware of sensory environment
4 acronymed communication strategies SBAR, HEART, HEAT, AIDET
SBAR situation, background, assessment, recommendation
HEART hear, empathize, acknowledge, respond, thank
HEAT hear, empathize, apologize, take responsibility
