CPXP Exam – Questions With Fully Solved Solutions
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WSC 2026: Are we there yet? ፊደላት ትግርኛ ቑጽሪ 1 World Scholar's Cup
Teacher 156 terms Teacher 23 terms 430 terms
Amy_Woodall4 Preview Hermi733 Preview alexandergumede
Terms in this set (226)
How did the report of quality measures to Hospitals could voluntarily report quality measures starting in
CMS begin? 2001- adapting to current state from there
What is HCAHPS Hospital Consumer Assessment of Healthcare Providers and
System
What are some metrics for outcome of mortality, readmission, complications, hospital associated
care? infections
Describe "Pay for performance" provide financial incentives to hospitals, physicians, and other
providers to carry out improvement and achieve optimal
outcomes for patients
What are some reasons patients may not Don't know where to complain, afraid of retribution, not worth
voice their complaints? the trouble
What are the IOM six aims of for quality Safe, time, effective, efficient, equitable, patient-centered
(established in 2001) (STEEEP)
What is the IHI triple aim? improve patient experience, improve health of populations,
reduce per capita cost
Describe health literacy capacity to obtain, process and understand basic health
information needed to make appropriate health decisions
What percentage of adults are estimated to 12 %
have a proficient health literacy
Which year was the American Society for 1980
Hospital Risk Management formed?
What was the original name for the CMS Health Care Financing Administration
,What is the definition of Culture (Irwin Press) Culture exists when its members share values and behaviors
that they take for granted
What is empathy the ability to understand and share the feelings of another
What percentage of CMS reimbursement is 1%
dependent on patient satisfaction scores
What are the 4 basic needs that should be confidence, integrity, pride, passion
met to create an ideal patient experience
In which year did hospitals establish patient 1965
advocates and representatives?
In which year did the American hospital 1973
association develop patients bill of rights
What is the RATER scale and when was it Reliability, Assurance, Tangibles, Empathy, Responsiveness
developed (early 80s)
What are some of the key concepts of the Importance of social support, patient/resident education,
Planetree model healing environment (design- iron curtain)
In which year were Diagnostic Related 1983
Groups (DRG) introduced?
What is the Emergency Medical Treatment requires hospitals to stabilize any patient who shows up in the
and Labor Act (EMTALA) and when was it ER regardless of ability to pay (1986)
established
When was the Health Insurance Portability 1996
and Patient Protection Act (HIPPA) created?
In which year did the IOM publish the report 1999
"To Err is Human" regarding the significance
of medical errors
What is the IPFCC Institute for patient family-centered care
What are some of the limitations to the Press low return rate, minorities underrepresented
Ganey surveys
What is a "Likert" scale Ex: Very poor, poor, fair, good, very good
What is the Hospital Consumer Assessment first national standardized publicly reported survey of patients
of Healthcare Providers and Systems perceptions of hospital experience
(HCAHPS)
What are the main functions of the Office of Provide a centralized mechanism for addressing patient
Patient Relations concerns, liaison between patients and medical providers
, What are the main goals of the Office of Understand service gaps through increased complaint
Patient Relations at Rush capture
Improve complaint resolution time
What is a level 1 complaint concern addressed immediately by employee
What is a level 2 complaint addressed at employee or escalated to management with
additional tools (coupons, parking, flowers)
What is a level 3 complaint employee escalates to manager refers patient/family or
concern to patient relations
What are the characteristics of hospitals that smaller, didn't train residents, more affluent patient mix, for
did well with value based purchasing? profit
What are the characteristics of hospitals that bigger, teaching hospitals, poor patients, govt owned
did NOT do well with value based
purchasing?
What is the goal of Partnership for Patients decrease preventable hospital-acquired conditions, decrease
preventable complications during care center transition
When did Medicare Physician Pay for started in 2015 for some physicians and physician groups-
Performance begin? projected to be for all physicians by 2017
What does the RUSH way stand for? systematic approach to process improvement (Ready,
understand, solve, hold)
Time frame that AHA establishes early 70's
membership group: National society for
patient representation and consumer affairs
Which year did AHA develop and adopts 1973
patients bill of rights?
What was the Karen Quinian case? Young women slipped into coma after drug interaction with
alcohol (ethics of euthanasia)
What is cultural competence being sensitive to others cultures and beliefs
According to the Beryl Institute article, what quality, safety, and service
are the three areas that integrate to create
patient experience
According to the Beryl Institute article, phone surveys. Tend to give more positive responses than
which method of patient survey is the most paper survey.
effective?
Save
Students also studied
WSC 2026: Are we there yet? ፊደላት ትግርኛ ቑጽሪ 1 World Scholar's Cup
Teacher 156 terms Teacher 23 terms 430 terms
Amy_Woodall4 Preview Hermi733 Preview alexandergumede
Terms in this set (226)
How did the report of quality measures to Hospitals could voluntarily report quality measures starting in
CMS begin? 2001- adapting to current state from there
What is HCAHPS Hospital Consumer Assessment of Healthcare Providers and
System
What are some metrics for outcome of mortality, readmission, complications, hospital associated
care? infections
Describe "Pay for performance" provide financial incentives to hospitals, physicians, and other
providers to carry out improvement and achieve optimal
outcomes for patients
What are some reasons patients may not Don't know where to complain, afraid of retribution, not worth
voice their complaints? the trouble
What are the IOM six aims of for quality Safe, time, effective, efficient, equitable, patient-centered
(established in 2001) (STEEEP)
What is the IHI triple aim? improve patient experience, improve health of populations,
reduce per capita cost
Describe health literacy capacity to obtain, process and understand basic health
information needed to make appropriate health decisions
What percentage of adults are estimated to 12 %
have a proficient health literacy
Which year was the American Society for 1980
Hospital Risk Management formed?
What was the original name for the CMS Health Care Financing Administration
,What is the definition of Culture (Irwin Press) Culture exists when its members share values and behaviors
that they take for granted
What is empathy the ability to understand and share the feelings of another
What percentage of CMS reimbursement is 1%
dependent on patient satisfaction scores
What are the 4 basic needs that should be confidence, integrity, pride, passion
met to create an ideal patient experience
In which year did hospitals establish patient 1965
advocates and representatives?
In which year did the American hospital 1973
association develop patients bill of rights
What is the RATER scale and when was it Reliability, Assurance, Tangibles, Empathy, Responsiveness
developed (early 80s)
What are some of the key concepts of the Importance of social support, patient/resident education,
Planetree model healing environment (design- iron curtain)
In which year were Diagnostic Related 1983
Groups (DRG) introduced?
What is the Emergency Medical Treatment requires hospitals to stabilize any patient who shows up in the
and Labor Act (EMTALA) and when was it ER regardless of ability to pay (1986)
established
When was the Health Insurance Portability 1996
and Patient Protection Act (HIPPA) created?
In which year did the IOM publish the report 1999
"To Err is Human" regarding the significance
of medical errors
What is the IPFCC Institute for patient family-centered care
What are some of the limitations to the Press low return rate, minorities underrepresented
Ganey surveys
What is a "Likert" scale Ex: Very poor, poor, fair, good, very good
What is the Hospital Consumer Assessment first national standardized publicly reported survey of patients
of Healthcare Providers and Systems perceptions of hospital experience
(HCAHPS)
What are the main functions of the Office of Provide a centralized mechanism for addressing patient
Patient Relations concerns, liaison between patients and medical providers
, What are the main goals of the Office of Understand service gaps through increased complaint
Patient Relations at Rush capture
Improve complaint resolution time
What is a level 1 complaint concern addressed immediately by employee
What is a level 2 complaint addressed at employee or escalated to management with
additional tools (coupons, parking, flowers)
What is a level 3 complaint employee escalates to manager refers patient/family or
concern to patient relations
What are the characteristics of hospitals that smaller, didn't train residents, more affluent patient mix, for
did well with value based purchasing? profit
What are the characteristics of hospitals that bigger, teaching hospitals, poor patients, govt owned
did NOT do well with value based
purchasing?
What is the goal of Partnership for Patients decrease preventable hospital-acquired conditions, decrease
preventable complications during care center transition
When did Medicare Physician Pay for started in 2015 for some physicians and physician groups-
Performance begin? projected to be for all physicians by 2017
What does the RUSH way stand for? systematic approach to process improvement (Ready,
understand, solve, hold)
Time frame that AHA establishes early 70's
membership group: National society for
patient representation and consumer affairs
Which year did AHA develop and adopts 1973
patients bill of rights?
What was the Karen Quinian case? Young women slipped into coma after drug interaction with
alcohol (ethics of euthanasia)
What is cultural competence being sensitive to others cultures and beliefs
According to the Beryl Institute article, what quality, safety, and service
are the three areas that integrate to create
patient experience
According to the Beryl Institute article, phone surveys. Tend to give more positive responses than
which method of patient survey is the most paper survey.
effective?
