MANGT 810 EXAM 1 MIDTERM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being efficient but not effective.
- ANS T
Operations and supply chain management is defined as the design, operation, and
improvement of the systems that create and deliver the firm's primary products and services. -
ANS T
The term "value" refers to the relationship between quality and the price paid by the consumer.
- ANS T
Operations and supply management changes constantly because of the dynamic nature of
competing in global business and the constant evolution of information technology. - ANS T
Capturing information directly from the source through such systems as point-of-sale, radio-
frequency identification tags, bar-code scanners, and automatic recognition has had little
impact on Operations and Supply Chain Management. - ANS F
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
,has shifted the focus to understanding both what all the information is saying and also how
good are the decisions that can be made using it.
The "triple bottom line" relates to the economic, employee, and environmental impact of a
firm's strategy. - ANS T
The central idea of supply chain management is to apply a total system approach to managing
the flow of information, materials, and services from raw material suppliers through factories
and warehouses to the end customer. - ANS T
One reason for studying operations and supply chain management (OSCM) is which of the
following?
OSCM is essential for understanding organizational behavior
Most business graduates do OSCM work regardless of their job title
All managers should understand the basic principles that guide the design of transformation
processes.
OSCM is a required course in all business degree programs
OSCM is the most rigorous business discipline - ANS All managers should understand the
basic principles that guide the design of transformation processes.
The Goods-Services Continuum consists of which set of the following categories?
No goods, some goods, even mix, some service, no service
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, Pure goods, core goods, core services, pure services
No service, some service, good service, excellent service
Self-service, help desk service, face-to-face service, service-with-a-smile
None of these - ANS Pure goods, core goods, core services, pure services
Which of the following is not a characteristic that distinguishes services from goods?
Multiple Choice
Service jobs are unskilled
A service is intangible
Services are perishable
Services are heterogeneous
None of these - ANS Service jobs are unskilled
Which of the following is the most appropriate regarding Inventory turnover?
Inventory turnover increases as average inventory decreases, while other things remain the
same.
Inventory turnover is an efficiency measure.
Inventory turnover is unaffected by changes in annual sales. - ANS Choice A and B only.
3 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS GRADED A+
2025/2026
A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being efficient but not effective.
- ANS T
Operations and supply chain management is defined as the design, operation, and
improvement of the systems that create and deliver the firm's primary products and services. -
ANS T
The term "value" refers to the relationship between quality and the price paid by the consumer.
- ANS T
Operations and supply management changes constantly because of the dynamic nature of
competing in global business and the constant evolution of information technology. - ANS T
Capturing information directly from the source through such systems as point-of-sale, radio-
frequency identification tags, bar-code scanners, and automatic recognition has had little
impact on Operations and Supply Chain Management. - ANS F
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
,has shifted the focus to understanding both what all the information is saying and also how
good are the decisions that can be made using it.
The "triple bottom line" relates to the economic, employee, and environmental impact of a
firm's strategy. - ANS T
The central idea of supply chain management is to apply a total system approach to managing
the flow of information, materials, and services from raw material suppliers through factories
and warehouses to the end customer. - ANS T
One reason for studying operations and supply chain management (OSCM) is which of the
following?
OSCM is essential for understanding organizational behavior
Most business graduates do OSCM work regardless of their job title
All managers should understand the basic principles that guide the design of transformation
processes.
OSCM is a required course in all business degree programs
OSCM is the most rigorous business discipline - ANS All managers should understand the
basic principles that guide the design of transformation processes.
The Goods-Services Continuum consists of which set of the following categories?
No goods, some goods, even mix, some service, no service
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, Pure goods, core goods, core services, pure services
No service, some service, good service, excellent service
Self-service, help desk service, face-to-face service, service-with-a-smile
None of these - ANS Pure goods, core goods, core services, pure services
Which of the following is not a characteristic that distinguishes services from goods?
Multiple Choice
Service jobs are unskilled
A service is intangible
Services are perishable
Services are heterogeneous
None of these - ANS Service jobs are unskilled
Which of the following is the most appropriate regarding Inventory turnover?
Inventory turnover increases as average inventory decreases, while other things remain the
same.
Inventory turnover is an efficiency measure.
Inventory turnover is unaffected by changes in annual sales. - ANS Choice A and B only.
3 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
