MGSC 395 EXAM 1 QUESTIONS AND
ANSWERS GRADED A+ 2025/2026
Operations management - ANS The systematic design, direction, and control of processes
that transforms inputs into serves and products for internal, as well as external, customers
Process - ANS any activity or group of activities that takes one or more inputs, transforms
them, and provides one or more outputs for its customers
Operation - ANS a group of resources performing all or part of one or more processes
Supply Chain - ANS An interrelated series of processes within and across firms that produces
a service or product to the satisfaction of customers
Supply Chain Management - ANS the synchronization of a firm's processes with those of its
suppliers and customers to match the flow of materials, services, and information with
customer demand
External Customers - ANS a customer who is either an end user or an intermediary (ex.
Manufacturers, financial institutions, or retailers) buying the firm's finished services or products
Internal Customers - ANS one or more employees or processes that rely on inputs from other
employees or processes in order to perform their work
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, External Suppliers - ANS the businesses or individuals who provide the resources, services,
products, and materials for the firm's short-term and long-term needs
Internal Suppliers - ANS the employees or processes that supply important information or
materials to a firm's processes
Nested process - ANS the concept of a process within a process
Core process - ANS a set of activities that delivers value to external customers
Supplier relationship process - ANS a process that selects the suppliers of services, materials,
and information and facilitates the timely and efficient flow of these items into the firm
New service/product development process - ANS a process that designs and develops new
services or products from inputs received from external customer specifications or from the
market in general through the customer relationship process
Order fulfillment process - ANS a process that includes the activities required to produce and
deliver the service or product to the external customer
Customer relationship process - ANS a process that identifies, attracts, and builds
relationships with external customers, and facilitates the placement of orders by customers,
sometimes referred to as customer relationship management
Support process - ANS a process that provides vital resources and inputs to the core
processes and therefore is essential to the management of the business
Operations strategy - ANS the means by which operations implements the firm's corporate
strategy and helps to build a customer driven firm
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
ANSWERS GRADED A+ 2025/2026
Operations management - ANS The systematic design, direction, and control of processes
that transforms inputs into serves and products for internal, as well as external, customers
Process - ANS any activity or group of activities that takes one or more inputs, transforms
them, and provides one or more outputs for its customers
Operation - ANS a group of resources performing all or part of one or more processes
Supply Chain - ANS An interrelated series of processes within and across firms that produces
a service or product to the satisfaction of customers
Supply Chain Management - ANS the synchronization of a firm's processes with those of its
suppliers and customers to match the flow of materials, services, and information with
customer demand
External Customers - ANS a customer who is either an end user or an intermediary (ex.
Manufacturers, financial institutions, or retailers) buying the firm's finished services or products
Internal Customers - ANS one or more employees or processes that rely on inputs from other
employees or processes in order to perform their work
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, External Suppliers - ANS the businesses or individuals who provide the resources, services,
products, and materials for the firm's short-term and long-term needs
Internal Suppliers - ANS the employees or processes that supply important information or
materials to a firm's processes
Nested process - ANS the concept of a process within a process
Core process - ANS a set of activities that delivers value to external customers
Supplier relationship process - ANS a process that selects the suppliers of services, materials,
and information and facilitates the timely and efficient flow of these items into the firm
New service/product development process - ANS a process that designs and develops new
services or products from inputs received from external customer specifications or from the
market in general through the customer relationship process
Order fulfillment process - ANS a process that includes the activities required to produce and
deliver the service or product to the external customer
Customer relationship process - ANS a process that identifies, attracts, and builds
relationships with external customers, and facilitates the placement of orders by customers,
sometimes referred to as customer relationship management
Support process - ANS a process that provides vital resources and inputs to the core
processes and therefore is essential to the management of the business
Operations strategy - ANS the means by which operations implements the firm's corporate
strategy and helps to build a customer driven firm
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
