UCSD MGT 18 EXAM QUESTIONS AND
ANSWERS GRADED A+ 2025/2026
According to Banaji, managers must always be suspicious of their own objectivity and ability to
be fair. - ANS true
Banaji, Bazerman and Chugh call attention to which factor that impacts decision making in the
workplace? - ANS Implicit biases*
According to Scott Page, which is more likely to increase the probability of innovation? -
ANS Two or more smart people with different perspectives who disagree*
According to Scott Page, which team do we think will be more fun? - ANS a homogeneous
team*
What does Marshall Goldsmith call the stress and strain that accompanies mixtures of cultural
differences and similarities? - ANS A Diversity tension*
What is the midsection of the "identity pyramid" presented by Geert Hofstede that illustrates
our characteristics and associations that connect us to others? - ANS group or social
identifications*
According to Sandra Sucher, social categorization and stereotyping that distinguishes a person
as "other" within the work environment usually perceives that "otherness" as a positive asset. -
ANS false
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,What characteristics are considered master statuses or foreground identities? - ANS African-
American, millennial, female*
According to Sandra Sucher and M. Banaji, the conscious desire to be unbiased eliminates
unconscious prejudice resulting from social categorization. - ANS false
according to Banaji, does everyone suffer from implicit bias? - ANS yes
What is the Veil of Ignorance? - ANS To minimize self-interest in making a judgment
In the article "Managing a Public Image", the HBS student, Kevin Knight, reflected on his
participation in a class discussion about the case of "Jensen's Shoes." What was his concern
looking back? - ANS A
He was too concerned about his own bias
B
He was too concerned about arguing passionately for the minority perspective
C
He was too concerned about how he came across to others
D
All the above**
Harrison and colleagues discovered that teams with fewer surface-level differences created
better products and got along better regardless of deep-level differences. - ANS false
According to Jeffrey Polzer, when evaluating others, what serves as an "anchor" from which we
frequently fail to adjust in the face of new information? - ANS First impression
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, According to Polzer & Elfenbein, what is interpersonal congruence? - ANS Self-perception
aligned with appraisal by co-workers
According to Katzenbach and Smith, what is the essence of a team? - ANS Common
commitment to collective performance
According to Katzenbach and Smith, which is essential for an effective team. - ANS Specific
performance goal
According to Richard Hackman, teams that work together harmoniously are better and more
productive. - ANS false
According to Richard Hackman, the longer teams work together, the better they perform. -
ANS true
According to Richard Hackman, clarity about end goal and authority to achieve it is a must for
teams to do effective work. - ANS true
According to Katzenbach and Smith, which is not a necessary characteristic of a team? -
ANS Compatible personalities
According to Katzenbach and Smith, a team cannot "own" its purpose unless management
leaves it alone to be autonomous. - ANS false
Which are Tuckman's phases of team development: Forming, Storming, _____, Performing and
Adjourning? - ANS Norming
Which is an essential team task role, but not a team maintenance role? - ANS Devil's
advocate
Which is an essential team maintenance role, but not a team task role? - ANS Encourager
3 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
ANSWERS GRADED A+ 2025/2026
According to Banaji, managers must always be suspicious of their own objectivity and ability to
be fair. - ANS true
Banaji, Bazerman and Chugh call attention to which factor that impacts decision making in the
workplace? - ANS Implicit biases*
According to Scott Page, which is more likely to increase the probability of innovation? -
ANS Two or more smart people with different perspectives who disagree*
According to Scott Page, which team do we think will be more fun? - ANS a homogeneous
team*
What does Marshall Goldsmith call the stress and strain that accompanies mixtures of cultural
differences and similarities? - ANS A Diversity tension*
What is the midsection of the "identity pyramid" presented by Geert Hofstede that illustrates
our characteristics and associations that connect us to others? - ANS group or social
identifications*
According to Sandra Sucher, social categorization and stereotyping that distinguishes a person
as "other" within the work environment usually perceives that "otherness" as a positive asset. -
ANS false
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
,What characteristics are considered master statuses or foreground identities? - ANS African-
American, millennial, female*
According to Sandra Sucher and M. Banaji, the conscious desire to be unbiased eliminates
unconscious prejudice resulting from social categorization. - ANS false
according to Banaji, does everyone suffer from implicit bias? - ANS yes
What is the Veil of Ignorance? - ANS To minimize self-interest in making a judgment
In the article "Managing a Public Image", the HBS student, Kevin Knight, reflected on his
participation in a class discussion about the case of "Jensen's Shoes." What was his concern
looking back? - ANS A
He was too concerned about his own bias
B
He was too concerned about arguing passionately for the minority perspective
C
He was too concerned about how he came across to others
D
All the above**
Harrison and colleagues discovered that teams with fewer surface-level differences created
better products and got along better regardless of deep-level differences. - ANS false
According to Jeffrey Polzer, when evaluating others, what serves as an "anchor" from which we
frequently fail to adjust in the face of new information? - ANS First impression
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, According to Polzer & Elfenbein, what is interpersonal congruence? - ANS Self-perception
aligned with appraisal by co-workers
According to Katzenbach and Smith, what is the essence of a team? - ANS Common
commitment to collective performance
According to Katzenbach and Smith, which is essential for an effective team. - ANS Specific
performance goal
According to Richard Hackman, teams that work together harmoniously are better and more
productive. - ANS false
According to Richard Hackman, the longer teams work together, the better they perform. -
ANS true
According to Richard Hackman, clarity about end goal and authority to achieve it is a must for
teams to do effective work. - ANS true
According to Katzenbach and Smith, which is not a necessary characteristic of a team? -
ANS Compatible personalities
According to Katzenbach and Smith, a team cannot "own" its purpose unless management
leaves it alone to be autonomous. - ANS false
Which are Tuckman's phases of team development: Forming, Storming, _____, Performing and
Adjourning? - ANS Norming
Which is an essential team task role, but not a team maintenance role? - ANS Devil's
advocate
Which is an essential team maintenance role, but not a team task role? - ANS Encourager
3 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
