MGT 4993 18-19 EXAM QUESTIONS AND
ANSWERS GRADED A+ 2025/2026
_________ focus and energize people, _________ reinforces and encourages people,
_________ is needed to correct and modify behavior. - ANS Goals; recognition; feedback
One minute goal setting involves identifying ________ goals, and writing these on ________
sheet(s) of pages, _________ words or less. - ANS 3 to 5; 1; 250
Setting performance objectives is important in four major areas including ________, ________,
________, and ________. - ANS quantity; quality; timeliness; cost
Approximately _________ percent of Fortune 1000 companies use some form of multi-source
assessment, including evaluations from employees, employers, peers and customers. These
assessments are called _________ feedback and are _________ included in an individual's
formal appraisal. - ANS 90; 360-degree; rarely
_________ is a careful search for excellence ― taking the absolute best as a standard and trying
to surpass it. - ANS Bench marking
Two important criteria for bench marking are _________ and ________. - ANS Product
quality; service quality
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, _________ elements are important for effective discipline including ________, ________, and
________. - ANS 3; defined roles and responsibilities; clear rules and guidelines; effective
corrective action
All of the following except _________ are important for effective discipline. - ANS Swift and
severe punishment
The purpose of corrective action is _________. - ANS Prevent future problems
In any situation involving disciplinary action, the burden of proof rests on the ________. -
ANS Accuser
Discussing alternative solutions is step _________ of the Four-step Method for Solving
Performance Problems. - ANS II
Those individuals with qualities of _________ do not pass the buck and they act decisively -
ANS Statesmanship
Level 5 leadership involves a paradox of _________ and ________. - ANS Personal humility;
fierce resolve
Performance management skills include: - ANS Clearly communicating goals, coaching others
to succeed, correcting poor performance
The one minute reprimand has four characteristics including: - ANS None of these
One minute praising has four characteristics including: - ANS All of these
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
ANSWERS GRADED A+ 2025/2026
_________ focus and energize people, _________ reinforces and encourages people,
_________ is needed to correct and modify behavior. - ANS Goals; recognition; feedback
One minute goal setting involves identifying ________ goals, and writing these on ________
sheet(s) of pages, _________ words or less. - ANS 3 to 5; 1; 250
Setting performance objectives is important in four major areas including ________, ________,
________, and ________. - ANS quantity; quality; timeliness; cost
Approximately _________ percent of Fortune 1000 companies use some form of multi-source
assessment, including evaluations from employees, employers, peers and customers. These
assessments are called _________ feedback and are _________ included in an individual's
formal appraisal. - ANS 90; 360-degree; rarely
_________ is a careful search for excellence ― taking the absolute best as a standard and trying
to surpass it. - ANS Bench marking
Two important criteria for bench marking are _________ and ________. - ANS Product
quality; service quality
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, _________ elements are important for effective discipline including ________, ________, and
________. - ANS 3; defined roles and responsibilities; clear rules and guidelines; effective
corrective action
All of the following except _________ are important for effective discipline. - ANS Swift and
severe punishment
The purpose of corrective action is _________. - ANS Prevent future problems
In any situation involving disciplinary action, the burden of proof rests on the ________. -
ANS Accuser
Discussing alternative solutions is step _________ of the Four-step Method for Solving
Performance Problems. - ANS II
Those individuals with qualities of _________ do not pass the buck and they act decisively -
ANS Statesmanship
Level 5 leadership involves a paradox of _________ and ________. - ANS Personal humility;
fierce resolve
Performance management skills include: - ANS Clearly communicating goals, coaching others
to succeed, correcting poor performance
The one minute reprimand has four characteristics including: - ANS None of these
One minute praising has four characteristics including: - ANS All of these
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
