PANDA EXPRESS PRACTICE EXAM QUESTIONS AND
ANSWERS
Which of the following temperatures would be considered "unsafe"? - Answers -138
Once you have collected the Guest incident form, what should you do? - Answers -
immediately email or fax the report to the Guest Relations Team.
Joe is not happy with how Marie is performing in the BOH. Joe tells Marie that she
needs to improve. Marie does not understand what she is doing wrong or what she
needs to do better. She asks Joe for examples, but Joe cannot think of specific
examples. Joe is doing a ? - Answers -bad job.
After washing two times, the rice should be drained for how long? - Answers -1 minute
A group of friends is talking and you do not agree with the person who is talking right
now. what are you doing? - Answers -listening to others.
If you are being asked to do something that you think is unethical, discuss it with your
supervisor, HR Manager, or call the Code of Conduct hotline? - Answers -true
The definition of diversity is? - Answers -the differences and similarities that are in an
organization.
Steamed rice must be held in the rice holding cabinet before cooking for fried rice for at
least? - Answers -1 hour.
For best quality, you should cook batch #2 of fried items? - Answers -false.
Panda does not feel that it is important to volunteer in the community? - Answers -false.
Do you think that Geographic origin is a difference that matters in the workplace? -
Answers -yes.
Always check the steam table water level and temperature. the correct holding
temperature keeps food hot and moist? - Answers -true.
How long should the steamed rice be stirred bottom to top after cooking? - Answers -1
minute.
Fry Oil Test Strips can be stored at room temperature? - Answers -false.
, After transferring old food to new batch pan, always place the new food facing Guests?
- Answers -true.
When it is slow in the store, complete the tasks on the to-do-list such as cleaning,
special projects, interviews, and performance reviews. Is this good or bad floor
management? - Answers -good floor management.
Gina has been at your store for 4 months and wants to become a GM someday.
recently, you promoted Gina to Lead Counter Help. what is the best way you can build
trust with Gina? - Answers -Tell Gina about someone who helped you become a GM.
Kenny, a new associate, is learning how to ring up guests. while observing his
performance, you notice that he is very nervous and seems frustrated. what is the best
way to give him feedback? - Answers -help Kenny by showing him what to do during
busy times. after the rush, talk with gum alone and ask, "how do you think I can help
you feel more comfortable ringing up guests?"
Don't worry about protecting portable devices in the stores. they are easily replaced? -
Answers -false.
Service Channel will let you know if your request is a duplicate of a previously submitted
request? - Answers -true.
Prepare enough thawed beef for one day of use? - Answers -true.
The yellow tongs for the raw chicken can be kept with the weighing bowls in the meat
drawer? - Answers -false.
You do not need to add sesame oil to cook Honey Sesame Chicken Breast? - Answers
-false.
Online ordering refunds must be issued by using the P.O.S.? - Answers -false.
Burns can be prevented by wearing metal or fabric cutting gloves? - Answers -false.
What is the best way to make sure all cameras are recording properly? - Answers -
check the recorded footage daily.
Maggie counted money in front of a Panda guest. is this safe or unsafe? - Answers -
unsafe.
After cancelling a request, you must call the Vendor to make sure the request has been
canceled? - Answers -true.
If you have to step away from you register, don't worry; someone else can ring up a
transaction on your register? - Answers -false.
ANSWERS
Which of the following temperatures would be considered "unsafe"? - Answers -138
Once you have collected the Guest incident form, what should you do? - Answers -
immediately email or fax the report to the Guest Relations Team.
Joe is not happy with how Marie is performing in the BOH. Joe tells Marie that she
needs to improve. Marie does not understand what she is doing wrong or what she
needs to do better. She asks Joe for examples, but Joe cannot think of specific
examples. Joe is doing a ? - Answers -bad job.
After washing two times, the rice should be drained for how long? - Answers -1 minute
A group of friends is talking and you do not agree with the person who is talking right
now. what are you doing? - Answers -listening to others.
If you are being asked to do something that you think is unethical, discuss it with your
supervisor, HR Manager, or call the Code of Conduct hotline? - Answers -true
The definition of diversity is? - Answers -the differences and similarities that are in an
organization.
Steamed rice must be held in the rice holding cabinet before cooking for fried rice for at
least? - Answers -1 hour.
For best quality, you should cook batch #2 of fried items? - Answers -false.
Panda does not feel that it is important to volunteer in the community? - Answers -false.
Do you think that Geographic origin is a difference that matters in the workplace? -
Answers -yes.
Always check the steam table water level and temperature. the correct holding
temperature keeps food hot and moist? - Answers -true.
How long should the steamed rice be stirred bottom to top after cooking? - Answers -1
minute.
Fry Oil Test Strips can be stored at room temperature? - Answers -false.
, After transferring old food to new batch pan, always place the new food facing Guests?
- Answers -true.
When it is slow in the store, complete the tasks on the to-do-list such as cleaning,
special projects, interviews, and performance reviews. Is this good or bad floor
management? - Answers -good floor management.
Gina has been at your store for 4 months and wants to become a GM someday.
recently, you promoted Gina to Lead Counter Help. what is the best way you can build
trust with Gina? - Answers -Tell Gina about someone who helped you become a GM.
Kenny, a new associate, is learning how to ring up guests. while observing his
performance, you notice that he is very nervous and seems frustrated. what is the best
way to give him feedback? - Answers -help Kenny by showing him what to do during
busy times. after the rush, talk with gum alone and ask, "how do you think I can help
you feel more comfortable ringing up guests?"
Don't worry about protecting portable devices in the stores. they are easily replaced? -
Answers -false.
Service Channel will let you know if your request is a duplicate of a previously submitted
request? - Answers -true.
Prepare enough thawed beef for one day of use? - Answers -true.
The yellow tongs for the raw chicken can be kept with the weighing bowls in the meat
drawer? - Answers -false.
You do not need to add sesame oil to cook Honey Sesame Chicken Breast? - Answers
-false.
Online ordering refunds must be issued by using the P.O.S.? - Answers -false.
Burns can be prevented by wearing metal or fabric cutting gloves? - Answers -false.
What is the best way to make sure all cameras are recording properly? - Answers -
check the recorded footage daily.
Maggie counted money in front of a Panda guest. is this safe or unsafe? - Answers -
unsafe.
After cancelling a request, you must call the Vendor to make sure the request has been
canceled? - Answers -true.
If you have to step away from you register, don't worry; someone else can ring up a
transaction on your register? - Answers -false.
