PANDA EXPRESS PIC TEST MODULE 1 QUESTIONS
AND ANSWERS
Our Mission - Answers -To deliver exceptional Asian dining experiences by building an
organization where people are inspired to better their lives
Our Values - Answers -PRG^3:
Proactive
Respect/win-win
Growth
Great Operations
Giving
Environment - Answers -Create a safe and empowering conversational environment for
Team Panda to listen, appreciate, and challenge each other in bringing our 2020 Vision
alive and in action
2020 Vision - Answers -Be recognized as a world leader in people development to
become loved by our guests
The Panda Way - Answers -Healthy Lifestyle
Continuous Learning
Developing Others
Acknowledging Others
What is the purpose of the Associate Handbook? - Answers -To serve as a coaching
and learning tool for all associates when they have questions regarding any on the key
policies and topics of Panda.
What are the Associate Handbook's key policies and parts? - Answers -×Code of
Conduct & Ethics
×Policy Against Harassment
×My V.O.I.C.E Matters
×Uniform
×Benefits
What are Emodules? - Answers -A form of visual learning in Panda
What is FAT-TOM - Answers -What is needed for Bacteria to form
F-Food
A-Low Acid
T-Time
, T-Temperature
O-
M-Moisture
What is the proper hand washing time and temperature? - Answers -×20 seconds
×Happy Birthday twice
×100°F
When do you need to wash your HANDS? - Answers -×low-key all the time
×after touching clothes or body
×after touching face, nose, mouth, etc.
×after using BR and again after entering work area
×after using chemicals
×after cleaning
×every time you come back into the work area
×every hour if doing the same task
What are the ways to show guest love? - Answers -×Food (w/passion)
×Service (w/heart)
×Ambiance (w/pride)
What are the 3 types of sexual harassment? - Answers -×Physical
×Verbal
×Visual
Why is it important to understand and recognize sexual harassment in the store? -
Answers -so we can stop and prevent it. we want to create a safe and comfortable
environment for our associates.
When are associates required to take mandatory meal and rest breaks? - Answers -
rest: for every 4 hours of work and with a 3 1/2 to 6 hour day
meal: for a day longer than 6 hours
Why is it important to schedule and ensure that all store associates take breaks on
time? - Answers -so that everyone can come back to work with energy
What are the steps of Guest Service? - Answers -×Greeting
×offer sample
×suggestive sell
×drinks
×goodbye statement
What is the purpose of OSA? - Answers -To determine satisfaction and experience of a
customer and to fix what we did wrong
AND ANSWERS
Our Mission - Answers -To deliver exceptional Asian dining experiences by building an
organization where people are inspired to better their lives
Our Values - Answers -PRG^3:
Proactive
Respect/win-win
Growth
Great Operations
Giving
Environment - Answers -Create a safe and empowering conversational environment for
Team Panda to listen, appreciate, and challenge each other in bringing our 2020 Vision
alive and in action
2020 Vision - Answers -Be recognized as a world leader in people development to
become loved by our guests
The Panda Way - Answers -Healthy Lifestyle
Continuous Learning
Developing Others
Acknowledging Others
What is the purpose of the Associate Handbook? - Answers -To serve as a coaching
and learning tool for all associates when they have questions regarding any on the key
policies and topics of Panda.
What are the Associate Handbook's key policies and parts? - Answers -×Code of
Conduct & Ethics
×Policy Against Harassment
×My V.O.I.C.E Matters
×Uniform
×Benefits
What are Emodules? - Answers -A form of visual learning in Panda
What is FAT-TOM - Answers -What is needed for Bacteria to form
F-Food
A-Low Acid
T-Time
, T-Temperature
O-
M-Moisture
What is the proper hand washing time and temperature? - Answers -×20 seconds
×Happy Birthday twice
×100°F
When do you need to wash your HANDS? - Answers -×low-key all the time
×after touching clothes or body
×after touching face, nose, mouth, etc.
×after using BR and again after entering work area
×after using chemicals
×after cleaning
×every time you come back into the work area
×every hour if doing the same task
What are the ways to show guest love? - Answers -×Food (w/passion)
×Service (w/heart)
×Ambiance (w/pride)
What are the 3 types of sexual harassment? - Answers -×Physical
×Verbal
×Visual
Why is it important to understand and recognize sexual harassment in the store? -
Answers -so we can stop and prevent it. we want to create a safe and comfortable
environment for our associates.
When are associates required to take mandatory meal and rest breaks? - Answers -
rest: for every 4 hours of work and with a 3 1/2 to 6 hour day
meal: for a day longer than 6 hours
Why is it important to schedule and ensure that all store associates take breaks on
time? - Answers -so that everyone can come back to work with energy
What are the steps of Guest Service? - Answers -×Greeting
×offer sample
×suggestive sell
×drinks
×goodbye statement
What is the purpose of OSA? - Answers -To determine satisfaction and experience of a
customer and to fix what we did wrong
