UHAUL EXAM REVIEW QUESTIONS
AND ANSWERS GRADED A+ 2025/2026
What are the phone numbers to the Education Department and the Attendance Line? -
ANS 1-800-528--888-553-3439
What percentage of your scheduled education classes must be attended? - ANS 100%
What is an entity number? - ANS Identification numbers assigned to each U-Haul location
Why are Soft Top SUV's not permitted to tow U-Haul trailers or towing devices? - ANS These
vehicles offer less collision and ejection protection
You may use Cross Contact on www.uhaul.net to answer the following question: What is the
"Preferred Method of Contact" for entity number 769053? - ANS Messenger
Which of the following towing combinations is permitted? - ANS 1. Penske Truck towing a 4x8
Van Trailer
2. Penske Truck towing a 6x12 Van Trailer
Once signed into www. uhaul.net, what option would you select to download the Learning
Guide? - ANS Publications
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, All staff should follow the chain of command before escalating the issues to a higher level of
management. - ANS True
Your caller states they have a Patriot Truck with a dead battery. How should you assist the
customer? - ANS Refer the customer to U-Haul Roadside Assistance for further assistance.
Your caller states they have a small business and are inquiring about advertising solutions. How
should you assist the customer? - ANS Refer the customer to Patriot Truck Leasing at 1-877-
844-7446
Your customer needs to keep their dispatched one-way rental for two additional days. What is
the correct course of action? - ANS Refer the customer to the destination Scheduling Office
If a file is assigned to a U-Haul Dealer, which personnel should be emailed when a customer
disputes a resolution (Select all that apply) - ANS Area Field Manager/ Marketing Company
President
For which reasons would a dispatched intown rental NOT be extended (Select all that apply) -
ANS "Do Not Extend rental" message
Equipment recovery was notified
Equipment was reported stolen
a police report was filed
certified demand letter was requested, approved, or sent
What do the terms "not covered" or "not assigned" mean as it relates to the Equipment
Scheduling Log? - ANS Traffic still has to find a pick up location for the customer
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
AND ANSWERS GRADED A+ 2025/2026
What are the phone numbers to the Education Department and the Attendance Line? -
ANS 1-800-528--888-553-3439
What percentage of your scheduled education classes must be attended? - ANS 100%
What is an entity number? - ANS Identification numbers assigned to each U-Haul location
Why are Soft Top SUV's not permitted to tow U-Haul trailers or towing devices? - ANS These
vehicles offer less collision and ejection protection
You may use Cross Contact on www.uhaul.net to answer the following question: What is the
"Preferred Method of Contact" for entity number 769053? - ANS Messenger
Which of the following towing combinations is permitted? - ANS 1. Penske Truck towing a 4x8
Van Trailer
2. Penske Truck towing a 6x12 Van Trailer
Once signed into www. uhaul.net, what option would you select to download the Learning
Guide? - ANS Publications
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, All staff should follow the chain of command before escalating the issues to a higher level of
management. - ANS True
Your caller states they have a Patriot Truck with a dead battery. How should you assist the
customer? - ANS Refer the customer to U-Haul Roadside Assistance for further assistance.
Your caller states they have a small business and are inquiring about advertising solutions. How
should you assist the customer? - ANS Refer the customer to Patriot Truck Leasing at 1-877-
844-7446
Your customer needs to keep their dispatched one-way rental for two additional days. What is
the correct course of action? - ANS Refer the customer to the destination Scheduling Office
If a file is assigned to a U-Haul Dealer, which personnel should be emailed when a customer
disputes a resolution (Select all that apply) - ANS Area Field Manager/ Marketing Company
President
For which reasons would a dispatched intown rental NOT be extended (Select all that apply) -
ANS "Do Not Extend rental" message
Equipment recovery was notified
Equipment was reported stolen
a police report was filed
certified demand letter was requested, approved, or sent
What do the terms "not covered" or "not assigned" mean as it relates to the Equipment
Scheduling Log? - ANS Traffic still has to find a pick up location for the customer
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
