VIVINT S.H.P FINAL TEST EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
When programming a DW21, which loop number is used - ANS 1
When educating the customer on custom rules, which of the following rules can work for any
system - ANS Arm or disarm the system everyday at a certain time
True or False: You are permitted to program the garage door controller tilt sensor as a wireless
zone for security monitoring - ANS True
What is the first step of optimizing network reliability on a new install? - ANS Identify
potential panel and device locations with the customer
True or False: in order to complete a work order in TechGenie, follow the workflow on the left
hand side of the job execution screen to ensure each tab is checked off. - ANS True
At which frequency do Z-Wave devices communicate? - ANS 908 MHz
Which step should be taken in order to avoid causing home damage ? - ANS All of the above
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, When installing multiple cameras, which should you install first - ANS Doorbell camera pro
When installing a vivint thermostat, what is the very first step you must take? - ANS Test the
existing thermostat/HVAC system
What is the power requirement for vivint thermostat - ANS 24V AC
When installing a DW21, what size bit should you use to drill the hole for the sensor? -
ANS 3/4 "
Can the panel duress code be changed? - ANS Yes, you can show the customer how to
change it, however, you are NOT allowed to do if for them
What are the functions of PAD1 - ANS All of the above
Select all that apply: Which devices can function as Z-Wave repeaters and extend the range of
the network - ANS Smart Lock
Garage door controller
Element thermostat (with C-Wire)
Lamp module
Z-Wave repeater
Based on the thermostat wiring scenario: W W2 Y Rh Rc G, how would you program the stages
of HEAT on the element thermostat - ANS 2
What is the maximum mounting height allowed for outdoor cameras - ANS 11 ft
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS GRADED A+
2025/2026
When programming a DW21, which loop number is used - ANS 1
When educating the customer on custom rules, which of the following rules can work for any
system - ANS Arm or disarm the system everyday at a certain time
True or False: You are permitted to program the garage door controller tilt sensor as a wireless
zone for security monitoring - ANS True
What is the first step of optimizing network reliability on a new install? - ANS Identify
potential panel and device locations with the customer
True or False: in order to complete a work order in TechGenie, follow the workflow on the left
hand side of the job execution screen to ensure each tab is checked off. - ANS True
At which frequency do Z-Wave devices communicate? - ANS 908 MHz
Which step should be taken in order to avoid causing home damage ? - ANS All of the above
1 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
, When installing multiple cameras, which should you install first - ANS Doorbell camera pro
When installing a vivint thermostat, what is the very first step you must take? - ANS Test the
existing thermostat/HVAC system
What is the power requirement for vivint thermostat - ANS 24V AC
When installing a DW21, what size bit should you use to drill the hole for the sensor? -
ANS 3/4 "
Can the panel duress code be changed? - ANS Yes, you can show the customer how to
change it, however, you are NOT allowed to do if for them
What are the functions of PAD1 - ANS All of the above
Select all that apply: Which devices can function as Z-Wave repeaters and extend the range of
the network - ANS Smart Lock
Garage door controller
Element thermostat (with C-Wire)
Lamp module
Z-Wave repeater
Based on the thermostat wiring scenario: W W2 Y Rh Rc G, how would you program the stages
of HEAT on the element thermostat - ANS 2
What is the maximum mounting height allowed for outdoor cameras - ANS 11 ft
2 @COPYRIGHT 2026 ALLRIGHTS RESERVED.
