HM 280 (EXAM 1) QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026

HM 280 (EXAM 1) QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026 Which management function would include comparing actual results to planned results? Directing Planning Organizing Controlling/Evaluating - Answers Controlling/Evaluating Last night, a hotel sold 1170 of their 1200 hotel rooms and generated total revenue from room sales of $292,500. The ADR for the hotel is $375 $400 $250 $325 - Answers $250 The members of the EOC include: Executive Housekeeper Director of Sales and Marketing Director of Finance Chief Engineer All of the above - Answers All of the above Which management function would include actions designed to bring together and arrange resources? Planning Organizing Controlling/Evaluating Directing - Answers Organizing EOC stands for Executive operating committee Executive owners council Expense order council Entertainment operations council - Answers Executive operating committee What would be the most likely action of a general manager interested in employing a participative management style? Adopting bureaucratic leadership methods Asking for employee input in decision making Increasing employee compensation quarterly Ignoring written hotel rules and regulations if he or she felt it necessary - Answers Asking for employee input in decision making. What management function would include leading and inspiring associates? Organizing Controlling/Evaluating Directing Planning - Answers Directing Which is not a role and responsibility of the GM? Property management and oversight Standards modeling Brand affiliation management EOC facilitation all are responsibilities of the GM Community relations Owner relations - Answers all are responsibilities of the GM Which of the following would most likely be a part of a hotel GM's community activity efforts? Creating a preventive maintenance checklist for guestrooms Hosting and attending citywide charity events Providing owners with long-range budget forecasts Serving on a regional marketing committee for the property's brand - Answers Hosting and attending citywide charity events Which management function would include the identification of an organization's long-range goals? Controlling/Evaluating Planning Organizing Directing - Answers Planning When a hotel is changing the brand of the property, it is known as a: Brand standard Conversion Buy-out Repossession - Answers Conversion Last night, a hotel sold all 85 of their hotel rooms and generated total revenue from room sales of $10,200. The ADR for the hotel is: $100 $90 $120 $130 - Answers $120 An owner invests $5,000,000 in a hotel property. In the first year, that hotel makes an after-tax profit of $600,000. What is the return on investment (ROI) for the owner? 15% 10% 12% 20% - Answers 12% Which of the following is the formula hoteliers use to calculate occupancy rate? Rooms sold / rooms available Rooms revenue / rooms sold Rooms sold / rooms revenue Rooms available / rooms sold - Answers Rooms sold / rooms available What is unique about Choice Hotels International versus other hotel companies? Hotel owners own the branding company All their hotels are franchised They only brand full-service hotels They only brand select-service hotels - Answers All their hotels are franchised What is the industry term used to describe a carefully planned series of corrective actions, each increasing in severity and designed to encourage employees to follow established work rules? Negative reinforcement Termination Progressive discipline Arbitrary discipline - Answers Progressive discipline What is the purpose of helping employees plan a career ladder? To reduce wages To eliminate the need for negative discipline To encourage employees to consider a long-term career in the hospitality industry To train employees to become general managers - Answers IDK When should a hotel provide an employee an introduction to the hotels standards, practices, rules, and policies? During employee orientation After the employee has successfully completed three months on the job Upon termination of the employee During the interview process - Answers During employee orientation Which of the following is true about the Human Resources department? (select all that apply) Advise managers about legal aspects of employment law Are solely responsible for employee discipline Assist managers with orientation and training Assist managers with selection and recruiting - Answers Advise managers about legal aspects of employment law Assist managers with orientation and training Assist managers with selection and recruiting What is the industry term for activities designed to attract qualified applicants for a hotel's vacant management and non-management positions?