WGU Change Management and Innovation - C208
Assessment v2 55 Questions with 100% Correct
Answers
1. Which of the following does not characterize the management style known as
empowerment? - Correct answer Reliance on hierarchy
2. Which stage in Kurt Lewin's change model involves changes being
institutionalized in the corporate culture? - Correct answer Refreezing
3. What is the first step in John Kotter's eight-step process for transformational
change? - Correct answer Establish a sense of urgency
4. Which of the following is not an explanation for why people resist change at
work? - Correct answer Management has explained and demonstrated the
need for change.
5. Why does John Kotter advocate creating "short-term wins" in his eight-step
process for change? - Correct answer They help to create a feeling of
progress as well as an opportunity to reward employees
6. The development of the Internet is an example of - Correct answer radical
innovation
7. Which stage in Kurt Lewin's change model involves people employing new skills
and attitudes and being rewarded by the organization for doing so? - Correct
answer Refreezing
[Date]
1
, 8. Which of the following is not one of the four stages of change in the Black and
Gregersen model? - Correct answer Do the new right thing, and do it fairly
well at first
9. Sustaining organizational change through continued focus occurs during which
step in the ADKAR model? - Correct answer Reinforcement
10. A manager who is comfortable with risk will be more likely to lead which sort of
change effort? - Correct answer Revolutionary
11. The third step of the Cisco Change Roadmap (CCR) is - Correct answer
Manage
12. Lower and middle-level managers are generally not tasked with leading which of
the following kinds of change? - Correct answer Invention of new
organizational missions or economic models
13. Which of the following statements about change efforts is not true? - Correct
answer Managers who expect resistance to change rarely become defensive
14. Willingness to support and participate in change effort comes during which step
in the ADKAR model? - Correct answer Desire
15. Which of the following is not one of the three factors driving change that make it
more challenging, according to Black and Gregersen? - Correct answer Fear
of change
16. The majority of people spend their time experiencing which of the following sorts
of change? - Correct answer Reactive change
[Date]
2
Assessment v2 55 Questions with 100% Correct
Answers
1. Which of the following does not characterize the management style known as
empowerment? - Correct answer Reliance on hierarchy
2. Which stage in Kurt Lewin's change model involves changes being
institutionalized in the corporate culture? - Correct answer Refreezing
3. What is the first step in John Kotter's eight-step process for transformational
change? - Correct answer Establish a sense of urgency
4. Which of the following is not an explanation for why people resist change at
work? - Correct answer Management has explained and demonstrated the
need for change.
5. Why does John Kotter advocate creating "short-term wins" in his eight-step
process for change? - Correct answer They help to create a feeling of
progress as well as an opportunity to reward employees
6. The development of the Internet is an example of - Correct answer radical
innovation
7. Which stage in Kurt Lewin's change model involves people employing new skills
and attitudes and being rewarded by the organization for doing so? - Correct
answer Refreezing
[Date]
1
, 8. Which of the following is not one of the four stages of change in the Black and
Gregersen model? - Correct answer Do the new right thing, and do it fairly
well at first
9. Sustaining organizational change through continued focus occurs during which
step in the ADKAR model? - Correct answer Reinforcement
10. A manager who is comfortable with risk will be more likely to lead which sort of
change effort? - Correct answer Revolutionary
11. The third step of the Cisco Change Roadmap (CCR) is - Correct answer
Manage
12. Lower and middle-level managers are generally not tasked with leading which of
the following kinds of change? - Correct answer Invention of new
organizational missions or economic models
13. Which of the following statements about change efforts is not true? - Correct
answer Managers who expect resistance to change rarely become defensive
14. Willingness to support and participate in change effort comes during which step
in the ADKAR model? - Correct answer Desire
15. Which of the following is not one of the three factors driving change that make it
more challenging, according to Black and Gregersen? - Correct answer Fear
of change
16. The majority of people spend their time experiencing which of the following sorts
of change? - Correct answer Reactive change
[Date]
2
