TEST BANK
Communication: Making Connections, | 11th edition
By William J. Seiler, Melissa L. Beall
TU
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R
G
U
R
U
,TABLE OF CONTENT
PART 1: MAKING CONNECTIONS THROUGH COMMUNICATION
1. Connecting Process and Principles in the 21st Century
2. Connecting Perception, Self, and Communication
3. Connecting through Culture and Diversity
4. Connecting through Verbal Communication
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5. Connecting through Nonverbal Communication
6. Connecting through Social Media and New Technologies
7. Connecting Listening and Thinking in the Communication Process
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PART 2: CONNECTING IN THE PUBLIC AND RELATIONAL
CONTEXTS
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8. Selecting a Topic and Connecting to the Audience
9. Research: Gathering and Using Information
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10. Organizing and Outlining Your Speech
11. Managing Anxiety and Apprehension When Delivering Your Speech
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12. Informative and Persuasive Speaking
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13. Connecting through Interpersonal Communication: Developing, Maintaining,
and Dissolving Relationships
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14. Connecting through Participating in Groups and Teams
15. Connecting through Workplace Communication: Preparing for Your Future
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Chapter 1: Connecting Process and Principles in the 21st Century
Multiple Choice
1. Individuals who are high in communication competence will most likely have of
communication behaviors.
a. a wide range
b. a narrow range
c. an innate set
d. a universal set
Answer: a
TU
Learning Objective: 1.1 Explain how communication competence allows you to make connections with
the outside world.
Topic: Communication: Making Connections
Difficulty Level: Moderate
Skill Level: Understand the Concepts
2. In our daily lives, the most essential aspect of communication is its ability to .
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a. inform
b. display emotion
c. make connections
d. persuade
Answer: c
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Learning Objective: 1.1 Explain how communication competence allows you to make connections with
the outside world.
Topic: Communication: Making Connections
Difficulty Level: Easy
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Skill Level: Remember the Facts
3. The greatest communication competence is demonstrated by which individual?
a. Janie, who likes to send her mom funny Snapchat videos every day
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b. Ramone, who prefers talking to his friends face-to-face
c. Lana, who subscribes to multiple celebrity Twitter feeds
d. Drew, who successfully exchanges a variety of messages with a diverse group of coworkers
R
Answer: d
Learning Objective: 1.1 Explain how communication competence allows you to make connections with
the outside world.
U
Topic: Communication: Making Connections
Difficulty Level: Moderate
Skill Level: Apply What You Know
4. The principles of persuasive speaking were first studied by .
a. social scientists after the conclusion of WWII
b. religious leaders during the European Middle Ages
c. the rhetoricians of ancient Greece and Rome
d. followers of Buddha, who advised his disciples to avoid “harsh speech”
Answer: c
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Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
5. Communication is a diverse discipline involving a range of behaviors and situations. The common
thread connecting all of these behaviors and situations is .
a. classical rhetoric
b. public speaking
c. human symbolic interaction
d. organizational behavior
TU
Answer: c
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
6. What term refers to the delivery systems, such as the Internet and telephone lines, used for mass and
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mediated communication?
a. methods
b. modes
c. processes
d. communications
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Answer: d
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
G
Skill Level: Remember the Facts
7. Ivy is taking a communications class because she wants to improve her public speaking ability as well
as her listening skills. Which component of communication is Ivy interested in?
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a. principles
b. process
c. channels
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d. delivery system
Answer: b
Learning Objective: 1.2 Define communication.
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Topic: What Is Communication?
Difficulty Level: Moderate
Skill Level: Apply What You Know
8. Which statement accurately reflects the process of becoming a competent communicator?
a. It is a lifelong endeavor.
b. It is inherited from our parents.
c. It is a natural ability.
d. It can be easily accomplished.
Answer: a
kljhgfdsa
Communication: Making Connections, | 11th edition
By William J. Seiler, Melissa L. Beall
TU
TO
R
G
U
R
U
,TABLE OF CONTENT
PART 1: MAKING CONNECTIONS THROUGH COMMUNICATION
1. Connecting Process and Principles in the 21st Century
2. Connecting Perception, Self, and Communication
3. Connecting through Culture and Diversity
4. Connecting through Verbal Communication
TU
5. Connecting through Nonverbal Communication
6. Connecting through Social Media and New Technologies
7. Connecting Listening and Thinking in the Communication Process
TO
PART 2: CONNECTING IN THE PUBLIC AND RELATIONAL
CONTEXTS
R
8. Selecting a Topic and Connecting to the Audience
9. Research: Gathering and Using Information
G
10. Organizing and Outlining Your Speech
11. Managing Anxiety and Apprehension When Delivering Your Speech
U
12. Informative and Persuasive Speaking
R
13. Connecting through Interpersonal Communication: Developing, Maintaining,
and Dissolving Relationships
U
14. Connecting through Participating in Groups and Teams
15. Connecting through Workplace Communication: Preparing for Your Future
, kjhgfdsa
Chapter 1: Connecting Process and Principles in the 21st Century
Multiple Choice
1. Individuals who are high in communication competence will most likely have of
communication behaviors.
a. a wide range
b. a narrow range
c. an innate set
d. a universal set
Answer: a
TU
Learning Objective: 1.1 Explain how communication competence allows you to make connections with
the outside world.
Topic: Communication: Making Connections
Difficulty Level: Moderate
Skill Level: Understand the Concepts
2. In our daily lives, the most essential aspect of communication is its ability to .
TO
a. inform
b. display emotion
c. make connections
d. persuade
Answer: c
R
Learning Objective: 1.1 Explain how communication competence allows you to make connections with
the outside world.
Topic: Communication: Making Connections
Difficulty Level: Easy
G
Skill Level: Remember the Facts
3. The greatest communication competence is demonstrated by which individual?
a. Janie, who likes to send her mom funny Snapchat videos every day
U
b. Ramone, who prefers talking to his friends face-to-face
c. Lana, who subscribes to multiple celebrity Twitter feeds
d. Drew, who successfully exchanges a variety of messages with a diverse group of coworkers
R
Answer: d
Learning Objective: 1.1 Explain how communication competence allows you to make connections with
the outside world.
U
Topic: Communication: Making Connections
Difficulty Level: Moderate
Skill Level: Apply What You Know
4. The principles of persuasive speaking were first studied by .
a. social scientists after the conclusion of WWII
b. religious leaders during the European Middle Ages
c. the rhetoricians of ancient Greece and Rome
d. followers of Buddha, who advised his disciples to avoid “harsh speech”
Answer: c
kljhgfdsa
, kjhgfdsa
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
5. Communication is a diverse discipline involving a range of behaviors and situations. The common
thread connecting all of these behaviors and situations is .
a. classical rhetoric
b. public speaking
c. human symbolic interaction
d. organizational behavior
TU
Answer: c
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
6. What term refers to the delivery systems, such as the Internet and telephone lines, used for mass and
TO
mediated communication?
a. methods
b. modes
c. processes
d. communications
R
Answer: d
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
G
Skill Level: Remember the Facts
7. Ivy is taking a communications class because she wants to improve her public speaking ability as well
as her listening skills. Which component of communication is Ivy interested in?
U
a. principles
b. process
c. channels
R
d. delivery system
Answer: b
Learning Objective: 1.2 Define communication.
U
Topic: What Is Communication?
Difficulty Level: Moderate
Skill Level: Apply What You Know
8. Which statement accurately reflects the process of becoming a competent communicator?
a. It is a lifelong endeavor.
b. It is inherited from our parents.
c. It is a natural ability.
d. It can be easily accomplished.
Answer: a
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