DHL 101 | QUESTIONS WITH VERIFIED ACCURATE
ANSWERS | LATEST UPDATED
What does DHL stand for? - Answers -Adrian Dalsey, Larry Hillblom, Roberty Lynn
When and where was DHL founded? - Answers -1969 in San Francisco
Where was the first DHL flight to? - Answers -Honolulu
DHL is in how many countries? - Answers -over 220 and 120 territories
How many destinations does DHL service? - Answers -over 120,000
Name the DPDHL group divisions - Answers -DHL Express, DHL Global Forwarding,
DHL Supply Chain, DHL Ecommerce
When did Deutsche Post buy DHL? - Answers -2002
Explain the 3 bottom lines - Answers -employer of choice: employees want to work for
DPDHL bc it enriches their lives
Provider of choice: customers will see DPDHL as the premier logistics provider
Investment of choice: investors will believe DPDHL is a sound investment
Name the 4 pillars that make up DHL Express Focus Strategy 2020 - Answers -
motivated people, great service quality, loyal customers, profitable network
What does TDI stand for? - Answers -time definite international, used for "international
door-to-door delivery by a specific time, or by the end of the next possible business day"
What does WPX stand for? - Answers -worldwide parcel express
Name the 5 regional footprints - Answers -Europe, Asia-Pacific, Americas, MENA
(Middle East-North Africa), SSA (Sub-Saharan Africa)
Which regions contains greatest customers and revenue? - Answers -Europe
Name 3 locations where our global super hubs are - Answers -CVG (Cincinnati), LEJ
(Leipzig), HKG (Hong Kong)
What does QCC stand for? - Answers -quality control center
What do quality control centers do? - Answers -1) real time management -- monitor
DHL network until the final delivery, could potentially alter flights
, 2) crisis command center -- if there's any major world event (weather, war, unrest) QCC
deals with it to ensure safe delivery
Name 3 DHL sponsorships - Answers -Manchester United, Cirque du Soleil, Formula 1,
Fashion Week, Rugby World Cup
Who's the DHL Express Global CEO? - Answers -Ken Allen
Who's the DHL Express Americas CEO? - Answers -Mike Parra
Who's the DHL Express US CEO? - Answers -Greg Hewitt
Who's the VP of sales for DHL Express US? - Answers -Andrew Paul
Who's the VP of sales for DHL Express Americas? - Answers -Cristian Vera
What does IATA stand for? - Answers -International Air Transport Association
Explain the DHL Express value proposition - Answers -1) global expertise: no one
knows the world like we do, we're in 220+ countries!
2) service excellence: pursuit of service quality is in our DNA
3) international focus: international is our entire business
What's the goal of LQ (lead qualification)? - Answers -correctly quality the customer
(based on shipment regularity, dimensions, weight, industry, $, etc.)
What are the 3 types of leads in LQ? - Answers -hot leads, warm leads, cold leads
What are hot leads? - Answers -the leads are ready go! Action these right away
because a lead becomes colder every second you wait
What are warm leads? - Answers -there's been some type of interaction with DHL, i.e.
Marketing campaign
Some sources include: dispatch (come from operations of shipments that were booked
to be picked up), credpromo (using cc, get a discount), ontime, and tmcash (paying
cash at a service station)
What are cold leads? - Answers -leads from purchased databases, such as Experian or
Datamyne. These have a low conversion rate...something like only 2%
Multichannel sales covers customers shipping how much per month? - Answers -less
than $100/month
Telesales covers customers shipping how much per month? - Answers -between $100
and $1,499/month (SME -- small and medium sized enterprises)
ANSWERS | LATEST UPDATED
What does DHL stand for? - Answers -Adrian Dalsey, Larry Hillblom, Roberty Lynn
When and where was DHL founded? - Answers -1969 in San Francisco
Where was the first DHL flight to? - Answers -Honolulu
DHL is in how many countries? - Answers -over 220 and 120 territories
How many destinations does DHL service? - Answers -over 120,000
Name the DPDHL group divisions - Answers -DHL Express, DHL Global Forwarding,
DHL Supply Chain, DHL Ecommerce
When did Deutsche Post buy DHL? - Answers -2002
Explain the 3 bottom lines - Answers -employer of choice: employees want to work for
DPDHL bc it enriches their lives
Provider of choice: customers will see DPDHL as the premier logistics provider
Investment of choice: investors will believe DPDHL is a sound investment
Name the 4 pillars that make up DHL Express Focus Strategy 2020 - Answers -
motivated people, great service quality, loyal customers, profitable network
What does TDI stand for? - Answers -time definite international, used for "international
door-to-door delivery by a specific time, or by the end of the next possible business day"
What does WPX stand for? - Answers -worldwide parcel express
Name the 5 regional footprints - Answers -Europe, Asia-Pacific, Americas, MENA
(Middle East-North Africa), SSA (Sub-Saharan Africa)
Which regions contains greatest customers and revenue? - Answers -Europe
Name 3 locations where our global super hubs are - Answers -CVG (Cincinnati), LEJ
(Leipzig), HKG (Hong Kong)
What does QCC stand for? - Answers -quality control center
What do quality control centers do? - Answers -1) real time management -- monitor
DHL network until the final delivery, could potentially alter flights
, 2) crisis command center -- if there's any major world event (weather, war, unrest) QCC
deals with it to ensure safe delivery
Name 3 DHL sponsorships - Answers -Manchester United, Cirque du Soleil, Formula 1,
Fashion Week, Rugby World Cup
Who's the DHL Express Global CEO? - Answers -Ken Allen
Who's the DHL Express Americas CEO? - Answers -Mike Parra
Who's the DHL Express US CEO? - Answers -Greg Hewitt
Who's the VP of sales for DHL Express US? - Answers -Andrew Paul
Who's the VP of sales for DHL Express Americas? - Answers -Cristian Vera
What does IATA stand for? - Answers -International Air Transport Association
Explain the DHL Express value proposition - Answers -1) global expertise: no one
knows the world like we do, we're in 220+ countries!
2) service excellence: pursuit of service quality is in our DNA
3) international focus: international is our entire business
What's the goal of LQ (lead qualification)? - Answers -correctly quality the customer
(based on shipment regularity, dimensions, weight, industry, $, etc.)
What are the 3 types of leads in LQ? - Answers -hot leads, warm leads, cold leads
What are hot leads? - Answers -the leads are ready go! Action these right away
because a lead becomes colder every second you wait
What are warm leads? - Answers -there's been some type of interaction with DHL, i.e.
Marketing campaign
Some sources include: dispatch (come from operations of shipments that were booked
to be picked up), credpromo (using cc, get a discount), ontime, and tmcash (paying
cash at a service station)
What are cold leads? - Answers -leads from purchased databases, such as Experian or
Datamyne. These have a low conversion rate...something like only 2%
Multichannel sales covers customers shipping how much per month? - Answers -less
than $100/month
Telesales covers customers shipping how much per month? - Answers -between $100
and $1,499/month (SME -- small and medium sized enterprises)
