MGT 420 MANAGEMENT AND
ORGANIZATIONAL BEHAVIOR EXAM 2026
QUESTIONS WITH ANSWERS GRADED A+
◉ Communication Channels. Answer: The various ways in which a
message can be sent, ranging from one-on-one in-person meetings to
Internet message boards. ex: face-to-face, text, email, phone call, etc.
◉ Barriers to communication. Answer: factors that distort, disrupt, or
even halt successful communication
◉ The "Grapevine". Answer: informal interpersonal channel of
information not officially sanctioned by the organization, a chain of
communication; gossip sequence
◉ Relational Violation. Answer: a violation of the "boundary" of
acceptable behavior in a relationship
◉ Relational Repair. Answer: involves actions to return the relationship
to a positive state
,◉ Nonverbal Communication. Answer: communication using body
movements, gestures, and facial expressions rather than words
◉ Avoidance in Communication. Answer: Ignoring or not mentioning
unpleasant topics because of fear
◉ Attribution Bias. Answer: the tendency to attribute one's own negative
behavior to external causes and one's positive actions to internal states
◉ Supportive Communication Principles. Answer: set of tools focused
on joint problem solving; focus on problem and not the person, be
specific, not global and objective not judgmental, own rather than
disown the communication, be congruent- match words with body
language.
◉ Joint Problem Solving. Answer: A process used to capture tacit
knowledge where the novice and the expert work side by side to solve a
problem so that the expert's approach is slowly revealed to the observant
novice.
◉ Defensiveness. Answer: when we feel attacked in communication
◉ Disconfirmation. Answer: a response that fails to acknowledge and
support another, leaving the person feeling ignored and disregarded
, ◉ Problem-Oriented. Answer: a supportive style of communication in
which the communicators focus on working together to solve their
problems instead of trying to impose their solutions on one another
◉ Not Person-Oriented. Answer: "because of you, a problem exists"
◉ Congruence. Answer: correspondence of parts; harmonious
relationship; CF. congruity
◉ Developmental Feedback. Answer: Provides information about what
we are doing well and what could use improvement
◉ The Johari Window. Answer: There are some things that are "open"
that we know about ourselves that others also know
◉ Feedback Orientation. Answer: a person's overall receptivity to
feedback
◉ Active Listening. Answer: reflecting, probing, deflecting, advising
◉ functional conflict. Answer: conflict that benefits the main purposes
of the organization and serves its interests
ORGANIZATIONAL BEHAVIOR EXAM 2026
QUESTIONS WITH ANSWERS GRADED A+
◉ Communication Channels. Answer: The various ways in which a
message can be sent, ranging from one-on-one in-person meetings to
Internet message boards. ex: face-to-face, text, email, phone call, etc.
◉ Barriers to communication. Answer: factors that distort, disrupt, or
even halt successful communication
◉ The "Grapevine". Answer: informal interpersonal channel of
information not officially sanctioned by the organization, a chain of
communication; gossip sequence
◉ Relational Violation. Answer: a violation of the "boundary" of
acceptable behavior in a relationship
◉ Relational Repair. Answer: involves actions to return the relationship
to a positive state
,◉ Nonverbal Communication. Answer: communication using body
movements, gestures, and facial expressions rather than words
◉ Avoidance in Communication. Answer: Ignoring or not mentioning
unpleasant topics because of fear
◉ Attribution Bias. Answer: the tendency to attribute one's own negative
behavior to external causes and one's positive actions to internal states
◉ Supportive Communication Principles. Answer: set of tools focused
on joint problem solving; focus on problem and not the person, be
specific, not global and objective not judgmental, own rather than
disown the communication, be congruent- match words with body
language.
◉ Joint Problem Solving. Answer: A process used to capture tacit
knowledge where the novice and the expert work side by side to solve a
problem so that the expert's approach is slowly revealed to the observant
novice.
◉ Defensiveness. Answer: when we feel attacked in communication
◉ Disconfirmation. Answer: a response that fails to acknowledge and
support another, leaving the person feeling ignored and disregarded
, ◉ Problem-Oriented. Answer: a supportive style of communication in
which the communicators focus on working together to solve their
problems instead of trying to impose their solutions on one another
◉ Not Person-Oriented. Answer: "because of you, a problem exists"
◉ Congruence. Answer: correspondence of parts; harmonious
relationship; CF. congruity
◉ Developmental Feedback. Answer: Provides information about what
we are doing well and what could use improvement
◉ The Johari Window. Answer: There are some things that are "open"
that we know about ourselves that others also know
◉ Feedback Orientation. Answer: a person's overall receptivity to
feedback
◉ Active Listening. Answer: reflecting, probing, deflecting, advising
◉ functional conflict. Answer: conflict that benefits the main purposes
of the organization and serves its interests
