MGT 420 ORGANIZATIONAL BEHAVIOR EXAM
SCRIPT 2026 QUESTIONS WITH ANSWERS
GRADED A+
◉ Accountability. Answer: The requirement of one person to answer to a
higher authority for performance achieved in his or her area of work
responsibility.
◉ effective managers. Answer: help others achieve high levels of both
performance and satisfaction
- Performance relates to achieving organizational goals
- Satisfaction relates to QWL (Quality of Work Life).
◉ upside-down pyramid. Answer: - managers as a coach
- customers and non-managerial workers are at the top
◉ The Management Process. Answer: Planning: create a detailed action
plan aimed at some organizational goal.
Organizing: determine how to distribute resources and organize
employees according to the plan.
Leading: connecting with employees on an interpersonal level.
,Controlling: monitoring the organizational progress toward goal
fulfillment.
◉ Mintzberg's Managerial Roles. Answer: interpersonal: how the
manager interacts with other people
Informational: how a manager exchanges and processes information
Decisional: how a manager uses information in decision making
◉ Technical Skills. Answer: Ability to perform perform specialized tasks
◉ Human skills. Answer: the ability to work with, understand, and
motivate other people, both individually and in groups
◉ Conceptual skills. Answer: The ability to think critically and
analytically
◉ emotional intelligence. Answer: Ability to understand and manage
emotions both personally and in relationship with others.
- self-awareness
- empathy
- self-regulation
- social skills
- motivation
, ◉ workforce diversity. Answer: describes differences among workers in
gender, race, age, ethnicity, religion, sexual orientation, and able-
bodiedness
◉ Prejudice. Answer: The display of negative irrational attitudes toward
women and minorities.
◉ Glass Ceiling. Answer: An invisible barrier limiting career
advancements among women and minorities.
◉ Intellectual Capital. Answer: The collective brainpower or shared
knowledge of an organizations workplace.
- intellectual capital = competency x commitment
◉ Knowledge Worker. Answer: Minds and intellect are key assets to
employers
◉ Organizational Behavior. Answer: - study of human behavior in
organizations.
- an interdisciplinary field of devoted to understanding individual and
group behaviors, interpersonal processes and organizational dynamics
SCRIPT 2026 QUESTIONS WITH ANSWERS
GRADED A+
◉ Accountability. Answer: The requirement of one person to answer to a
higher authority for performance achieved in his or her area of work
responsibility.
◉ effective managers. Answer: help others achieve high levels of both
performance and satisfaction
- Performance relates to achieving organizational goals
- Satisfaction relates to QWL (Quality of Work Life).
◉ upside-down pyramid. Answer: - managers as a coach
- customers and non-managerial workers are at the top
◉ The Management Process. Answer: Planning: create a detailed action
plan aimed at some organizational goal.
Organizing: determine how to distribute resources and organize
employees according to the plan.
Leading: connecting with employees on an interpersonal level.
,Controlling: monitoring the organizational progress toward goal
fulfillment.
◉ Mintzberg's Managerial Roles. Answer: interpersonal: how the
manager interacts with other people
Informational: how a manager exchanges and processes information
Decisional: how a manager uses information in decision making
◉ Technical Skills. Answer: Ability to perform perform specialized tasks
◉ Human skills. Answer: the ability to work with, understand, and
motivate other people, both individually and in groups
◉ Conceptual skills. Answer: The ability to think critically and
analytically
◉ emotional intelligence. Answer: Ability to understand and manage
emotions both personally and in relationship with others.
- self-awareness
- empathy
- self-regulation
- social skills
- motivation
, ◉ workforce diversity. Answer: describes differences among workers in
gender, race, age, ethnicity, religion, sexual orientation, and able-
bodiedness
◉ Prejudice. Answer: The display of negative irrational attitudes toward
women and minorities.
◉ Glass Ceiling. Answer: An invisible barrier limiting career
advancements among women and minorities.
◉ Intellectual Capital. Answer: The collective brainpower or shared
knowledge of an organizations workplace.
- intellectual capital = competency x commitment
◉ Knowledge Worker. Answer: Minds and intellect are key assets to
employers
◉ Organizational Behavior. Answer: - study of human behavior in
organizations.
- an interdisciplinary field of devoted to understanding individual and
group behaviors, interpersonal processes and organizational dynamics
