MGT 420 ORGANIZATIONAL MANAGEMENT
EXAM REVIEW 2026 QUESTIONS WITH
ANSWERS GRADED A+
◉ Accountability. Answer: the requirement of one person to answer to a
higher authority for performance achieved in his or her own area of
work.
◉ Effective managers. Answer: Effective managers meet both
performance and satisfaction goals.
Performance relates to achieving organizational goals.
satisfaction relates to QWL (quality of work life).
◉ Up-side down pyramid. Answer: The manager as a coach.
Customers and non-managerial workers are at the top.
Customers and clients (ultimate beneficiaries of the organization's
efforts)
Serve
, Operating workers
(do work directly affecting customer/client satisfaction)
Support
Team leaders and managers
(help the operating workers do their jobs and solve problems)
Support
Top Managers
(Keep organizations mission and strategies clear)
◉ Management Process. Answer: planning-the process of setting
performance objectives and determining what actions should be taken to
achieve them.
organizing-the process of assigning tasks, allocating resources and
coordinating the activities of individuals and groups.
leading-the process of arousing peoples enthusiasm to work hard and
inspiring their efforts to fulfill plans and accomplish objectives.
EXAM REVIEW 2026 QUESTIONS WITH
ANSWERS GRADED A+
◉ Accountability. Answer: the requirement of one person to answer to a
higher authority for performance achieved in his or her own area of
work.
◉ Effective managers. Answer: Effective managers meet both
performance and satisfaction goals.
Performance relates to achieving organizational goals.
satisfaction relates to QWL (quality of work life).
◉ Up-side down pyramid. Answer: The manager as a coach.
Customers and non-managerial workers are at the top.
Customers and clients (ultimate beneficiaries of the organization's
efforts)
Serve
, Operating workers
(do work directly affecting customer/client satisfaction)
Support
Team leaders and managers
(help the operating workers do their jobs and solve problems)
Support
Top Managers
(Keep organizations mission and strategies clear)
◉ Management Process. Answer: planning-the process of setting
performance objectives and determining what actions should be taken to
achieve them.
organizing-the process of assigning tasks, allocating resources and
coordinating the activities of individuals and groups.
leading-the process of arousing peoples enthusiasm to work hard and
inspiring their efforts to fulfill plans and accomplish objectives.
