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Exam (elaborations)

HMGT 331 Exam 1 Bowles Questions With Complete Solutions

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HMGT 331 Exam 1 Bowles Questions With Complete Solutions /.What are the five features of a *Service Guarantee*? - Answer-1. easy to collect 2. meaningful 3. unconditional 4. easy to understand/communicate 5. appropriate compensation for customer's trouble /.What are the levels of the *Tourism Circle*? - Answer-most inner: *Travelers* inner: *Promoters* outer: *Suppliers* most outer: *External Environment* /.travelers - Answer-the focal point of the tourism model /.promoters - Answer-link the travelers to suppliers of services -let you know about the company ex: Expedia - tour operators, travel agents, direct marketing, meeting planners /.suppliers - Answer-provide the services that tourists need when they travel ex: Holiday Inn - accommodations, attractions, transportation, food & beverages /.external environment - Answer-affects all participants in tourism: tourists, promoters, and suppliers ex: society/culture, economy, politics, environment /.Eras of tourism - Answer-1) Empire Era 2) Middle Ages and the Renaissance Era 3) Grand Tour Era 4) Mobility Era 5) Modern Era /.Grand tour era - Answer-*A.D. 1613-A.D. 1785*: made travel a status symbol for wealthy individuals seeking to experience civilized cultures /.Industrial Revolution - Answer-*18th-19th centuries*: gave rise to technological advances, making travel and trade more efficient ex: railroad /.Thomas Cook - Answer-*1841*: organized 1st group tour in England - 1st *tour operator/intermediary* /.Wright Brothers - Answer-*1903*: usher in era of flight with the first successful aircraft flight /.T-model - Answer-*1914*: mass production; let people get from place to place without relying on another persons time and they could travel further /.WW II ends - Answer-*1945*: gave rise to people with time, money, and interest to travel for pleasure and business; people felt safer /.franchising - Answer-*1950's*: expansion of hotel and motel chains in the US franchisee is granted the right to engage in offering, selling, or distributing goods or services under a marketing format which is designed by the franchisor /.creation of jet engine - Answer-*Modern Era- 1952*: faster traveling /.China - Answer-*1984*: State Council of China approves the organization of tours to Hong Kong and Macao /.Expedia - Answer-*1996*: Microsoft founded Expedia /.Dennis Tito TSA - Answer-*2001*: *Dennis Tito*- launched space tourism. pd. $20m for an 8 day trip aboard the International Space Station *TSA*- Transportation Security Administration was created to ensure airline passenger safety in the wake of 9/11 terrorist attacks /.Facebook - Answer-*2004*: Mark Zuckerberg launched the social networking service /.AirBnB - Answer-*2007*: Air Bed and Breakfast launched, signaling a wave of new services such as Uber and expanding sharing economy in tourism services /.geography maps - Answer-1) Mercator projection 2) Robinson projection 3) Goode's homolosine projection

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