State Farm Auto Exam | Latest Test Review Exam Questions & Verified Answers | 2025 | 2026 – Graded A+

State Farm Auto Exam | Latest Test Review Exam Questions & Verified Answers | 2025 | 2026 – Graded A+ Quiz_________________? Certified Crash Related Non-OEM Parts - Answer such parts are subject to certification standards developed by an organization approved by State Farm*: •Bumper components •Lighting components •Radiator supports/tie bars and associated mounting components •Outer sheet metal and plastic/composite parts The vehicle owner may request a new non-OEM crash part that is not certified. In this situation, we should pay the claim based on the part being utilized Quiz_________________? Claims Summary - Answer State Farm will pay claims based upon reasonable, competitive prices for repairs necessary to repair the vehicle in a quality manner. The policy contract and law of dam ages will assist us in determining whether certain operations are payable Quiz_________________? Competitive Bids - Answer The competitive bid process requires that two or more repairers submit competitive estimates or "bids" for a specific repair job. The amount of the low, complete bid is generally considered to be the "competitive" price and is used as the basis for settlement. In all cases, the vehicle owner selects the facility that will perform repairs. Quiz_________________? Contracts with repairers - Answer We do not enter into contracts with repairers on individual repair jobs on a fixed or "contract" repair job basis. We pay for the estimated cost of repair based on physical damage caused as a result of the loss. Quiz_________________? Determining Repair Costs - Answer The prices we pay for most repair operations will be determined from printed or electronic collision estimating guides and repair facility survey results. However, it is not possible to determine the cost of every repair operation from these sources. For example, when estimating a sheet metal or other repair operation, the labor estimate is based on judgment time. When estimating judgment time, it should follow what is competitive in the local market to repair the vehicle in a quality manner. Quiz_________________? Estimats are based on - Answer Estimates written or approved by State Farm are based on labor rates and repair costs not to exceed what is charged by a majority of the repair market in a given area. Quiz_________________? Freight Charges - Answer Similarly, if freight charges are submitted to State Farm for payment, payment should normally be resisted. Freight charges are not considered as part of actual repair costs and are generally aligned with an expense a repairer or dealership may incur as a result of operating the repair facility business. If a circumstance arises that may warrant additional consideration, local management should contact their assigned Estimatics consultant. Quiz_________________? ICAR - Answer Inter Industry Conference on Auto Collision Repair. Quiz_________________? If Non-OEM and Recycled parts are used in estimates - Answer The vehicle owner should be notified when the prices of non-original equipment and/or recycled parts are included in the estimate as outlined in CPG 2700-275 Quiz_________________? If The non-OEM part is included on the list of suspended parts and not requested by the vehicle owner - Answer The estimate should not include such part (Part Does not have to be certified) (page 22)