Know the model for change (the 3-step: Unfreezing, Moving and refreezing)
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Unfreezing- Breaking from the old ways of doing things.
Example: A company announces a switch to the cloud for data storage.
Moving- Instituting the change.
Example: The IT department transfers data to the cloud and people start
work with the new system.
refreezing- Reinforcing and supporting the new ways.
Example: Employees receive training and encouragement in using the new
system
Know McClelland's needs theory.
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1. the need for achievement
2. the need for affiliation
3. the need for power
An organization has a debt to equity ratio of 3 to 1 (3:1). This organization ____________.
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a. May be carrying too much debt
Know what makes work more interesting (rotations, enlargement, and enrichment)
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Rotations- Changing from one task to another to alleviate boredom
Enlargement- Giving people additional tasks at the same time to alleviate
boredom
Enrichment- jobs are restructured or redesigned by adding higher levels of
responsibility
Know type A and type C conflict
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, Type A- people just don't like each other.
Type C- relates to differences of opinion.
C-type conflict is good, but A-type conflict is poison.
•Note that type C conflict can lead to type A conflict.
Know about communication channels and media richness
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Communication- The transmission of information and meaning from one
party to another through the use of shared symbols.
Media Richness- The degree to which a communication channel conveys
information.
Know Alderfer's ERG theory.
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Existence needs.
•All material and physiological desires.
Relatedness needs.
•Involve relationships with other people and are satisfied through the
process of mutually sharing thoughts and feelings.
Growth needs.
•Motivate people to productively or creatively change themselves or their
environment.
Give this one a try later!
Unfreezing- Breaking from the old ways of doing things.
Example: A company announces a switch to the cloud for data storage.
Moving- Instituting the change.
Example: The IT department transfers data to the cloud and people start
work with the new system.
refreezing- Reinforcing and supporting the new ways.
Example: Employees receive training and encouragement in using the new
system
Know McClelland's needs theory.
,Give this one a try later!
1. the need for achievement
2. the need for affiliation
3. the need for power
An organization has a debt to equity ratio of 3 to 1 (3:1). This organization ____________.
Give this one a try later!
a. May be carrying too much debt
Know what makes work more interesting (rotations, enlargement, and enrichment)
Give this one a try later!
Rotations- Changing from one task to another to alleviate boredom
Enlargement- Giving people additional tasks at the same time to alleviate
boredom
Enrichment- jobs are restructured or redesigned by adding higher levels of
responsibility
Know type A and type C conflict
Give this one a try later!
, Type A- people just don't like each other.
Type C- relates to differences of opinion.
C-type conflict is good, but A-type conflict is poison.
•Note that type C conflict can lead to type A conflict.
Know about communication channels and media richness
Give this one a try later!
Communication- The transmission of information and meaning from one
party to another through the use of shared symbols.
Media Richness- The degree to which a communication channel conveys
information.
Know Alderfer's ERG theory.
Give this one a try later!
Existence needs.
•All material and physiological desires.
Relatedness needs.
•Involve relationships with other people and are satisfied through the
process of mutually sharing thoughts and feelings.
Growth needs.
•Motivate people to productively or creatively change themselves or their
environment.
