CSA Exam 2026 with verified detailed solutions ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Which admins have elevated privileges ✔✔ Security Admin
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
HR Admin
||\\//||
What is the user table name ✔✔ sys_user
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What is the group table name ✔✔ sys_user_group
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
How do you enable impersonation system logs ✔✔ Sys_property >
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
glide.sys.log_impersonation true ||\\//||
What is configuration ✔✔ Configuration is no-code:
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Update list of categories on form ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Add baseline fields to form
||\\//|| ||\\//|| ||\\//|| ||\\//||
-Configure list views ||\\//|| ||\\//||
-Create a service catalog and catalog items ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Extend a table for a new hardware class ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What is customization ✔✔ Additional functionality that does not exist in the platform:
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Enhance a portal widget to display lists with complex access controls ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Add a table for special billing requirements
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
,What are the persona types in the platform ✔✔ System Admin
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Specialized Admin ||\\//||
Process User ||\\//||
Approver ||\\//||
Requester (self-service) ||\\//||
Ways to interact with the ServiceNow platform ✔✔ Workspaces
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Service Catalog ||\\//||
Dashboards
Lists
Forms
Knowledge Bases ||\\//||
What is an instance stack ✔✔ Production and non-production copies of ServiceNow for a
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
customer including: ||\\//||
prod
dev
test
PDI
(sandbox is NOT in stack) ||\\//|| ||\\//|| ||\\//|| ||\\//||
How can you install plugins ✔✔ All > System Applications > All Available Applications >
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
All
All > System Definitions > Plugins
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, Plugins can be global or custom app scoped. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
How can you install applications ✔✔ ServiceNow store
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Usually custom app scoped ||\\//|| ||\\//|| ||\\//||
How do you change application scopes ✔✔ Globe icon in upper right corner
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
List of all system properties ✔✔ sys_properties.list
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
How do you enable Next Experience ✔✔ System properties > glide.ui.polaris.experience
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
true
How can you explore an application before purchasing ✔✔ Use a PDI
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Use a non-production instance
||\\//|| ||\\//|| ||\\//||
What are the components of a filter ✔✔ fields, operator, value
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What are context menus in the classic view ✔✔ List Controls Menu
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Hamburger menu to switch views, add filters + save them, group by, show, refresh, list or ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
create favorite ||\\//||
Column Options menu ||\\//|| ||\\//|| ||\\//||
Three vertical dots on each column to sort, group, report, configure, import, export, Update
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Selected, Update All, Create App Files, Import XML, Show XML ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Which admins have elevated privileges ✔✔ Security Admin
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
HR Admin
||\\//||
What is the user table name ✔✔ sys_user
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What is the group table name ✔✔ sys_user_group
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
How do you enable impersonation system logs ✔✔ Sys_property >
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
glide.sys.log_impersonation true ||\\//||
What is configuration ✔✔ Configuration is no-code:
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Update list of categories on form ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Add baseline fields to form
||\\//|| ||\\//|| ||\\//|| ||\\//||
-Configure list views ||\\//|| ||\\//||
-Create a service catalog and catalog items ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Extend a table for a new hardware class ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What is customization ✔✔ Additional functionality that does not exist in the platform:
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Enhance a portal widget to display lists with complex access controls ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Add a table for special billing requirements
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
,What are the persona types in the platform ✔✔ System Admin
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Specialized Admin ||\\//||
Process User ||\\//||
Approver ||\\//||
Requester (self-service) ||\\//||
Ways to interact with the ServiceNow platform ✔✔ Workspaces
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Service Catalog ||\\//||
Dashboards
Lists
Forms
Knowledge Bases ||\\//||
What is an instance stack ✔✔ Production and non-production copies of ServiceNow for a
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
customer including: ||\\//||
prod
dev
test
PDI
(sandbox is NOT in stack) ||\\//|| ||\\//|| ||\\//|| ||\\//||
How can you install plugins ✔✔ All > System Applications > All Available Applications >
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
All
All > System Definitions > Plugins
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, Plugins can be global or custom app scoped. ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
How can you install applications ✔✔ ServiceNow store
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Usually custom app scoped ||\\//|| ||\\//|| ||\\//||
How do you change application scopes ✔✔ Globe icon in upper right corner
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
List of all system properties ✔✔ sys_properties.list
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
How do you enable Next Experience ✔✔ System properties > glide.ui.polaris.experience
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
true
How can you explore an application before purchasing ✔✔ Use a PDI
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Use a non-production instance
||\\//|| ||\\//|| ||\\//||
What are the components of a filter ✔✔ fields, operator, value
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
What are context menus in the classic view ✔✔ List Controls Menu
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
-Hamburger menu to switch views, add filters + save them, group by, show, refresh, list or ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
create favorite ||\\//||
Column Options menu ||\\//|| ||\\//|| ||\\//||
Three vertical dots on each column to sort, group, report, configure, import, export, Update
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Selected, Update All, Create App Files, Import XML, Show XML ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
