UHC ETHICS AND COMPLIANCE PRACTICE
QUESTIONS AND ANSWERS 2026
◉ Jane, an agent, is speaking to Albert about a Prescription Drug
plan. Albert seems confused and is struggling to understand the
information Jane is explaining. Which option should Jane consider?
Answer: Jane should ask Albert if someone, such as an Authorized
Legal Representative, helps him make health care or insurance-
related decisions and should be present.
◉ In which situation MAY the Medicare Advantage (MA)
organization disenroll a member from an MA plan?
(if question says *must* it is not the same answer) Answer:
Premiums are not paid on a timely basis.
◉ Dennis, a consumer, is currently enrolled in Original Medicare
plus a Medicare Supplement Plan. His current plan is suitable for his
medical needs, but he would like to add prescription drug coverage
only. Since Dennis wants to keep his current coverage, which option
is available to Dennis (assuming he is in a valid election period)?
Answer: Dennis should stay enrolled in Original Medicare and his
Medicare Supplement Plan and enroll in a stand-alone PDP.
, ◉ As an agent, you have an obligation to enroll a consumer in a
product:
OR
An agent should only enroll a consumer in a product: Answer: That
is suitable for the consumer's needs, goals and financial resources.
◉ An agent is explaining Medicare Advantage plan options to a
consumer. During the conversation, the agent explains that Medicare
gives each plan a Star Rating. Which statement is true? Answer: The
agent said that Medicare uses a 5-star rating system to illustrate the
plan's performance and quality.
◉ Before starting an enrollment, what benefit information are
agents required to provide to the consumer? Answer: The agent
must accurately and completely disclose any benefits discussed
◉ Whose email address may the agent enter into the applicant
information section of LEAN enrollment application? Answer: Only
the consumer's email (or leave it blank).
◉ The __________ ensures that when consumers provide their verbal
agreement during the telephonic enrollment, they acknowledge and
understand they are actually enrolling, in which plan they are
enrolling, as well as the standard disclosures. Answer: Statement of
Understanding
QUESTIONS AND ANSWERS 2026
◉ Jane, an agent, is speaking to Albert about a Prescription Drug
plan. Albert seems confused and is struggling to understand the
information Jane is explaining. Which option should Jane consider?
Answer: Jane should ask Albert if someone, such as an Authorized
Legal Representative, helps him make health care or insurance-
related decisions and should be present.
◉ In which situation MAY the Medicare Advantage (MA)
organization disenroll a member from an MA plan?
(if question says *must* it is not the same answer) Answer:
Premiums are not paid on a timely basis.
◉ Dennis, a consumer, is currently enrolled in Original Medicare
plus a Medicare Supplement Plan. His current plan is suitable for his
medical needs, but he would like to add prescription drug coverage
only. Since Dennis wants to keep his current coverage, which option
is available to Dennis (assuming he is in a valid election period)?
Answer: Dennis should stay enrolled in Original Medicare and his
Medicare Supplement Plan and enroll in a stand-alone PDP.
, ◉ As an agent, you have an obligation to enroll a consumer in a
product:
OR
An agent should only enroll a consumer in a product: Answer: That
is suitable for the consumer's needs, goals and financial resources.
◉ An agent is explaining Medicare Advantage plan options to a
consumer. During the conversation, the agent explains that Medicare
gives each plan a Star Rating. Which statement is true? Answer: The
agent said that Medicare uses a 5-star rating system to illustrate the
plan's performance and quality.
◉ Before starting an enrollment, what benefit information are
agents required to provide to the consumer? Answer: The agent
must accurately and completely disclose any benefits discussed
◉ Whose email address may the agent enter into the applicant
information section of LEAN enrollment application? Answer: Only
the consumer's email (or leave it blank).
◉ The __________ ensures that when consumers provide their verbal
agreement during the telephonic enrollment, they acknowledge and
understand they are actually enrolling, in which plan they are
enrolling, as well as the standard disclosures. Answer: Statement of
Understanding
