UNITED HEALTH CARE TRAINING EXAM SCRIPT
2026 COMPLETE ANSWERS VERIFIED
◉ Base Level Assessments. Answer: Assessments that must be
completed with a score of 85% or higher within 6 attempts (70% for
AARP) to market or sell UnitedHealthcare Medicare plans.
◉ Next Level Assessments. Answer: Additional assessments
required to sell specific products like Dual Eligible and Chronic
Condition Special Needs Plans, with passing at 85% or higher within
6 attempts.
◉ Certification Study Guide. Answer: A guide recommended to
review before attempting assessments to become certified for the
plan year.
◉ AHIP or NABIP Certification. Answer: Certifications that fulfill the
requirement for the Medicare Basics Assessment in
UnitedHealthcare Certification.
◉ Learning Lab System Requirements. Answer: Specifications for
accessing the Learning Lab, including requirements for desktop and
mobile devices.
, ◉ Pledge of Compliance. Answer: A document that needs to be
completed as part of the certification process.
◉ Events Basics. Answer: A module required for conducting any
marketing/sales events as part of the certification process.
◉ Step 1: Review Recommended Courses. Answer: First step in the
certification process, including reviewing the Study Guide.
◉ Step 2: Complete What's New & Pledge of Compliance. Answer:
Second step in the certification process, involving completing
required documents.
◉ Step 3: Complete Base Level Assessments. Answer: Third step in
the certification process, requiring passing all 3 Base Level
Assessments.
◉ Step 4: Complete Next Level Modules/Assessments. Answer: Final
step in the certification process, involving completing any Next Level
Modules or Assessments.
◉ Agent News. Answer: A section in Jarvis where agents can access
links for certification.
2026 COMPLETE ANSWERS VERIFIED
◉ Base Level Assessments. Answer: Assessments that must be
completed with a score of 85% or higher within 6 attempts (70% for
AARP) to market or sell UnitedHealthcare Medicare plans.
◉ Next Level Assessments. Answer: Additional assessments
required to sell specific products like Dual Eligible and Chronic
Condition Special Needs Plans, with passing at 85% or higher within
6 attempts.
◉ Certification Study Guide. Answer: A guide recommended to
review before attempting assessments to become certified for the
plan year.
◉ AHIP or NABIP Certification. Answer: Certifications that fulfill the
requirement for the Medicare Basics Assessment in
UnitedHealthcare Certification.
◉ Learning Lab System Requirements. Answer: Specifications for
accessing the Learning Lab, including requirements for desktop and
mobile devices.
, ◉ Pledge of Compliance. Answer: A document that needs to be
completed as part of the certification process.
◉ Events Basics. Answer: A module required for conducting any
marketing/sales events as part of the certification process.
◉ Step 1: Review Recommended Courses. Answer: First step in the
certification process, including reviewing the Study Guide.
◉ Step 2: Complete What's New & Pledge of Compliance. Answer:
Second step in the certification process, involving completing
required documents.
◉ Step 3: Complete Base Level Assessments. Answer: Third step in
the certification process, requiring passing all 3 Base Level
Assessments.
◉ Step 4: Complete Next Level Modules/Assessments. Answer: Final
step in the certification process, involving completing any Next Level
Modules or Assessments.
◉ Agent News. Answer: A section in Jarvis where agents can access
links for certification.
