UNITED HEALTHCARE ETHICS AND
COMPLIANCE PRACTICE STUDY GUIDE 2026
QUESTIONS WITH COMPLETE SOLUTIONS
◉ Mrs. Violet asks agent Bob where she can find the Star Rating for
the plan he has been presenting. Which statement is correct?
Answer: The plan's Star Rating is available on Medicare.gov, the
Plan's website, or in plan specific material, such as the Enrollment
Guide.
◉ In which of the following situations can telephonic contact be
made with a Medicare eligible consumer? Answer: When the
consumer consented to be contacted for sales activities and the
permission has not yet expired.
◉ Which of the following are examples of what an agent must
review with a consumer prior to completing an enrollment
application? Answer: The plan's network characteristics and how
using out-of-network providers may impact coverage and costs,
covered benefits and limitations, and plan related costs such as
monthly premium and copayments/coinsurance for services
received.
◉ When completing an enrollment application in JarvisEnroll, why
is an agent prohibited from entering their own email address in a
, field available for the consumer's email address? Answer: The
consumer/member would not receive plan related correspondence
intended for them.
◉ By agreeing to the Statement of Understanding, the consumer:
Answer: Acknowledges that they clearly understand they are
enrolling in a plan, combined with knowing the specific plan in
which they are enrolling.
◉ When must the Scope of Appointment be obtained from the
consumer for an in-person or telephonic sales presentation(unless
an exception applies?) Answer: No less than 48 hours before the
marketing appointment
◉ To complete an Enrollment Application on behalf of a consumer,
what authority must the individual have? Answer: The individual
must be legally authorized under applicable law in the state in which
the consumer resides to act on behalf of the consumer.
◉ Which of the following options will enable a consumer to obtain
prescription drug coverage? Answer: Enroll in a PFFS MA-Only plan
and a stand-alone PDP
Enroll in any MA-PD plan
COMPLIANCE PRACTICE STUDY GUIDE 2026
QUESTIONS WITH COMPLETE SOLUTIONS
◉ Mrs. Violet asks agent Bob where she can find the Star Rating for
the plan he has been presenting. Which statement is correct?
Answer: The plan's Star Rating is available on Medicare.gov, the
Plan's website, or in plan specific material, such as the Enrollment
Guide.
◉ In which of the following situations can telephonic contact be
made with a Medicare eligible consumer? Answer: When the
consumer consented to be contacted for sales activities and the
permission has not yet expired.
◉ Which of the following are examples of what an agent must
review with a consumer prior to completing an enrollment
application? Answer: The plan's network characteristics and how
using out-of-network providers may impact coverage and costs,
covered benefits and limitations, and plan related costs such as
monthly premium and copayments/coinsurance for services
received.
◉ When completing an enrollment application in JarvisEnroll, why
is an agent prohibited from entering their own email address in a
, field available for the consumer's email address? Answer: The
consumer/member would not receive plan related correspondence
intended for them.
◉ By agreeing to the Statement of Understanding, the consumer:
Answer: Acknowledges that they clearly understand they are
enrolling in a plan, combined with knowing the specific plan in
which they are enrolling.
◉ When must the Scope of Appointment be obtained from the
consumer for an in-person or telephonic sales presentation(unless
an exception applies?) Answer: No less than 48 hours before the
marketing appointment
◉ To complete an Enrollment Application on behalf of a consumer,
what authority must the individual have? Answer: The individual
must be legally authorized under applicable law in the state in which
the consumer resides to act on behalf of the consumer.
◉ Which of the following options will enable a consumer to obtain
prescription drug coverage? Answer: Enroll in a PFFS MA-Only plan
and a stand-alone PDP
Enroll in any MA-PD plan
