✅ CALIFORNIA HOUSEHOLD MOVERS’
EXAM (THE BUREAU OF HOUSEHOLD GOODS
AND SERVICES (BHGS)),QUESTIONS WITH
CORRECT ANSWERS .
1. Which state agency regulates Household Movers in
California?
A. Department of Consumer Affairs
B. Bureau of Household Goods and Services
C. Public Utilities Commission
D. Department of Motor Vehicles
Correct Answer: B
2. A mover must provide a written estimate based on
which of the following?
A. The value of the customer’s home
B. The mover’s opinion
C. A visual inspection or virtual survey of goods
D. Customer’s verbal description only
Correct Answer: C
3. “Not-to-Exceed” (NTE) price must be shown on which
document?
A. Driver Log
B. Change Order
C. Agreement for Moving Services
D. Warehouse Receipt
Correct Answer: C
4. A Not-to-Exceed (NTE) price means:
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, A. Price cannot be increased for any reason
B. Price cannot exceed the amount listed unless customer signs a change order
C. Price is only an estimate
D. Customer must pay cash
Correct Answer: B
5. Which tariff governs household goods moves in
California?
A. CPUC Tariff No. 4
B. BHGS Max Rate Tariff 4 (MRT 4)
C. Federal Motor Carrier Safety Tariff
D. Tariff 19
Correct Answer: B
6. Intrastate household goods moves in California are
defined as:
A. Moves across state lines
B. Moves over 100 miles
C. Moves within California only
D. Moves within the same city
Correct Answer: C
7. A mover must keep records for how many years?
A. 1 year
B. 2 years
C. 3 years
D. 5 years
Correct Answer: C
8. Liability for damaged goods under Basic Coverage is:
A. $0.25 per pound
B. $0.60 per pound per article
C. Full replacement value
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, D. A flat fee of $100
Correct Answer: B
9. A Change Order for Services is required when:
A. Customer wants to tip crew
B. Customer adds services not on original estimate
C. Truck breaks down
D. Customer changes address
Correct Answer: B
10. Movers must provide the “Important Notice About
Your Move” brochure:
A. After the move is completed
B. Only upon request
C. Before services are performed
D. Only for interstate moves
Correct Answer: C
11. Which document must be signed before loading
begins?
A. Inventory List
B. Agreement for Moving Services
C. Final Invoice
D. Change Order
Correct Answer: B
12. If the final charges exceed the NTE price without a
signed change order, the mover must:
A. Charge the higher amount
B. Cancel the move
C. Honor the NTE price
D. Keep goods in storage
Correct Answer: C
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EXAM (THE BUREAU OF HOUSEHOLD GOODS
AND SERVICES (BHGS)),QUESTIONS WITH
CORRECT ANSWERS .
1. Which state agency regulates Household Movers in
California?
A. Department of Consumer Affairs
B. Bureau of Household Goods and Services
C. Public Utilities Commission
D. Department of Motor Vehicles
Correct Answer: B
2. A mover must provide a written estimate based on
which of the following?
A. The value of the customer’s home
B. The mover’s opinion
C. A visual inspection or virtual survey of goods
D. Customer’s verbal description only
Correct Answer: C
3. “Not-to-Exceed” (NTE) price must be shown on which
document?
A. Driver Log
B. Change Order
C. Agreement for Moving Services
D. Warehouse Receipt
Correct Answer: C
4. A Not-to-Exceed (NTE) price means:
1|P age
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, A. Price cannot be increased for any reason
B. Price cannot exceed the amount listed unless customer signs a change order
C. Price is only an estimate
D. Customer must pay cash
Correct Answer: B
5. Which tariff governs household goods moves in
California?
A. CPUC Tariff No. 4
B. BHGS Max Rate Tariff 4 (MRT 4)
C. Federal Motor Carrier Safety Tariff
D. Tariff 19
Correct Answer: B
6. Intrastate household goods moves in California are
defined as:
A. Moves across state lines
B. Moves over 100 miles
C. Moves within California only
D. Moves within the same city
Correct Answer: C
7. A mover must keep records for how many years?
A. 1 year
B. 2 years
C. 3 years
D. 5 years
Correct Answer: C
8. Liability for damaged goods under Basic Coverage is:
A. $0.25 per pound
B. $0.60 per pound per article
C. Full replacement value
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, D. A flat fee of $100
Correct Answer: B
9. A Change Order for Services is required when:
A. Customer wants to tip crew
B. Customer adds services not on original estimate
C. Truck breaks down
D. Customer changes address
Correct Answer: B
10. Movers must provide the “Important Notice About
Your Move” brochure:
A. After the move is completed
B. Only upon request
C. Before services are performed
D. Only for interstate moves
Correct Answer: C
11. Which document must be signed before loading
begins?
A. Inventory List
B. Agreement for Moving Services
C. Final Invoice
D. Change Order
Correct Answer: B
12. If the final charges exceed the NTE price without a
signed change order, the mover must:
A. Charge the higher amount
B. Cancel the move
C. Honor the NTE price
D. Keep goods in storage
Correct Answer: C
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