MANA 3320 EXAM 2 QUESTIONS WITH
VERIFIED ANSWERS
/.what is training? - Answer-✅an organization's planned efforts to help employees
acquire job-related knowledge, skills, abilities, and behaviors, with the goal of applying
these on the job.
/.why is employee training important? - Answer-✅-Hired employees rarely have perfect
skills and abilities for the job.
-Nature of today's business environment makes training important. Rapid change
requires that employees continually learn new skills.
-Growing reliance on teamwork creates a demand for the ability to solve problems in
teams, an ability that often requires formal training.
/.What is instructional design? - Answer-✅a process of systematically developing
training to meet specified needs
/.What are the major stages of instructional design? - Answer-✅1. Assess needs for
training
2. Ensure readiness for training
3. Plan training program
a. objectives
b. trainers.
c. methods
4. implement training program
a. principles of learning
b. transfer of training
5. evaluate results of training
/.What is a needs assessment - Answer-✅process of evaluating the organization,
individual employees, and employees' tasks to determine what kinds of training, if any,
are necessary.
/.what 3 questions does a needs assessment answer - Answer-✅Organization analysis
- What is the context in which training will occur?
Person analysis - Who needs training?
Task analysis - What subjects should training cover?
/.what is organization analysis - Answer-✅looks at training needs in light of:
the organization's strategy,
resources available for training, and
, management's support for training activities.
/.what is person analysis - Answer-✅involves answering three questions:
Do performance deficiencies result from a lack of knowledge, skill, or ability?
Who needs training?
Are these employees ready for training?
/.what is task analysis - Answer-✅process of identifying and analyzing tasks to be
trained.
Based on job analysis
Identify needed KSAOs
/.In creating readiness for training what are necessary employee characteristics? -
Answer-✅Ability to learn subject matter
Favorable attitudes toward training
Motivation to learn
/.what should managers do to support training? - Answer-✅understand the content of
the training
-know how training relates to what you need employees to do
-support employees' use of training when they return to work
-ensure that employees have the equipment and technology to use training
/.what is on-the-job training - Answer-✅The most common method used for training
non-managerial employees.
Examples: apprenticeship, internship, job rotation
Advantages:
Offers hands-on learning experiences in the actual work situation
High transferability of learning outcomes
Contributing to productivity while being trained
Disadvantages:
Mistakes made during training have real negative impacts on organization performance
and a trainee's career.
Quality varies substantially by trainer
/.what is simulation training - Answer-✅An excellent training method when: the
information to be mastered is complex, the equipment used on the job is expensive,
and/or the cost of a wrong decision is high.
Examples: Pilot training, disaster response training
Advantages:
Offers hands-on learning experiences in an environment that is designed to mimic the
real work situation
High transferability of learning outcomes
Trainees are not afraid of the impact of wrong decisions.
Disadvantage:
VERIFIED ANSWERS
/.what is training? - Answer-✅an organization's planned efforts to help employees
acquire job-related knowledge, skills, abilities, and behaviors, with the goal of applying
these on the job.
/.why is employee training important? - Answer-✅-Hired employees rarely have perfect
skills and abilities for the job.
-Nature of today's business environment makes training important. Rapid change
requires that employees continually learn new skills.
-Growing reliance on teamwork creates a demand for the ability to solve problems in
teams, an ability that often requires formal training.
/.What is instructional design? - Answer-✅a process of systematically developing
training to meet specified needs
/.What are the major stages of instructional design? - Answer-✅1. Assess needs for
training
2. Ensure readiness for training
3. Plan training program
a. objectives
b. trainers.
c. methods
4. implement training program
a. principles of learning
b. transfer of training
5. evaluate results of training
/.What is a needs assessment - Answer-✅process of evaluating the organization,
individual employees, and employees' tasks to determine what kinds of training, if any,
are necessary.
/.what 3 questions does a needs assessment answer - Answer-✅Organization analysis
- What is the context in which training will occur?
Person analysis - Who needs training?
Task analysis - What subjects should training cover?
/.what is organization analysis - Answer-✅looks at training needs in light of:
the organization's strategy,
resources available for training, and
, management's support for training activities.
/.what is person analysis - Answer-✅involves answering three questions:
Do performance deficiencies result from a lack of knowledge, skill, or ability?
Who needs training?
Are these employees ready for training?
/.what is task analysis - Answer-✅process of identifying and analyzing tasks to be
trained.
Based on job analysis
Identify needed KSAOs
/.In creating readiness for training what are necessary employee characteristics? -
Answer-✅Ability to learn subject matter
Favorable attitudes toward training
Motivation to learn
/.what should managers do to support training? - Answer-✅understand the content of
the training
-know how training relates to what you need employees to do
-support employees' use of training when they return to work
-ensure that employees have the equipment and technology to use training
/.what is on-the-job training - Answer-✅The most common method used for training
non-managerial employees.
Examples: apprenticeship, internship, job rotation
Advantages:
Offers hands-on learning experiences in the actual work situation
High transferability of learning outcomes
Contributing to productivity while being trained
Disadvantages:
Mistakes made during training have real negative impacts on organization performance
and a trainee's career.
Quality varies substantially by trainer
/.what is simulation training - Answer-✅An excellent training method when: the
information to be mastered is complex, the equipment used on the job is expensive,
and/or the cost of a wrong decision is high.
Examples: Pilot training, disaster response training
Advantages:
Offers hands-on learning experiences in an environment that is designed to mimic the
real work situation
High transferability of learning outcomes
Trainees are not afraid of the impact of wrong decisions.
Disadvantage:
