WGU C721 CHANGE MANAGEMENT PRACTICE
EXAM|QUESTIONS WITH ANSWERS AND
RATIONALES|2026 UPDATE|100% PASS
1. What are the five elements that support management's effective attainment of
organizational goals?
A. Planning, organizing, staffing, directing, and controlling resources
B. Leading, following, managing, evaluating, and reporting
C. Hiring, training, supervising, evaluating, and terminating
D. Analyzing, budgeting, selling, marketing, and producing
Correct Answer: A. Planning, organizing, staffing, directing, and controlling
resources
Rationale: The five elements that support management's effective attainment of
organizational goals are planning, organizing, directing, controlling resources, and
staffing .
,2. Management is best defined as:
A. The process of maximizing shareholder value
B. The process of working with and through people to achieve organizational goals
C. The art of supervising employees
D. The science of financial planning
Correct Answer: B. The process of working with and through people to achieve
organizational goals
Rationale: Management is defined as the process of working with and through
people to achieve organizational goals .
3. What are the two essential pieces in organizations that must be integrated
effectively to lead to high performance?
A. Strategy and operations
B. Management and leadership
C. Planning and execution
D. People and technology
Correct Answer: B. Management and leadership
Rationale: Management and leadership are the two essential pieces in
organizations that must be integrated effectively to lead to high performance .
,4. What are the traits of an effective change leader?
A. They avoid risk and maintain the status quo
B. They define themselves as a change leader and embrace risk as part of the
change process
C. They focus exclusively on shortterm results
D. They delegate all change responsibilities to others
Correct Answer: B. They define themselves as a change leader and embrace risk as
part of the change process
Rationale: Effective change leaders define themselves as change leaders and
embrace risk instead of being adverse to risk as part of the change process .
5. Organizational Development (OD) is defined as:
A. The process of restructuring company finances
B. The practice of changing people and organizations for positive growth
C. The implementation of new technology systems
D. The reduction of workforce through layoffs
, Correct Answer: B. The practice of changing people and organizations for positive
growth
Rationale: Organizational Development is the practice of changing people and
organizations for positive growth .
6. Change Management encompasses:
A. Financial restructuring approaches used by accountants
B. Approaches used by business content and behavioral process specialists that
assist leaders in moving organizations from a present to future state
C. Marketing strategies for new products
D. Human resources hiring practices
Correct Answer: B. Approaches used by business content and behavioral process
specialists that assist leaders in moving organizations from a present to future
state
Rationale: Change Management encompasses approaches used by business
content and behavioral process specialists that assist leaders in moving
organizations from a present to future state .
7. Systems Theory views organizations as:
A. Independent units that operate in isolation
EXAM|QUESTIONS WITH ANSWERS AND
RATIONALES|2026 UPDATE|100% PASS
1. What are the five elements that support management's effective attainment of
organizational goals?
A. Planning, organizing, staffing, directing, and controlling resources
B. Leading, following, managing, evaluating, and reporting
C. Hiring, training, supervising, evaluating, and terminating
D. Analyzing, budgeting, selling, marketing, and producing
Correct Answer: A. Planning, organizing, staffing, directing, and controlling
resources
Rationale: The five elements that support management's effective attainment of
organizational goals are planning, organizing, directing, controlling resources, and
staffing .
,2. Management is best defined as:
A. The process of maximizing shareholder value
B. The process of working with and through people to achieve organizational goals
C. The art of supervising employees
D. The science of financial planning
Correct Answer: B. The process of working with and through people to achieve
organizational goals
Rationale: Management is defined as the process of working with and through
people to achieve organizational goals .
3. What are the two essential pieces in organizations that must be integrated
effectively to lead to high performance?
A. Strategy and operations
B. Management and leadership
C. Planning and execution
D. People and technology
Correct Answer: B. Management and leadership
Rationale: Management and leadership are the two essential pieces in
organizations that must be integrated effectively to lead to high performance .
,4. What are the traits of an effective change leader?
A. They avoid risk and maintain the status quo
B. They define themselves as a change leader and embrace risk as part of the
change process
C. They focus exclusively on shortterm results
D. They delegate all change responsibilities to others
Correct Answer: B. They define themselves as a change leader and embrace risk as
part of the change process
Rationale: Effective change leaders define themselves as change leaders and
embrace risk instead of being adverse to risk as part of the change process .
5. Organizational Development (OD) is defined as:
A. The process of restructuring company finances
B. The practice of changing people and organizations for positive growth
C. The implementation of new technology systems
D. The reduction of workforce through layoffs
, Correct Answer: B. The practice of changing people and organizations for positive
growth
Rationale: Organizational Development is the practice of changing people and
organizations for positive growth .
6. Change Management encompasses:
A. Financial restructuring approaches used by accountants
B. Approaches used by business content and behavioral process specialists that
assist leaders in moving organizations from a present to future state
C. Marketing strategies for new products
D. Human resources hiring practices
Correct Answer: B. Approaches used by business content and behavioral process
specialists that assist leaders in moving organizations from a present to future
state
Rationale: Change Management encompasses approaches used by business
content and behavioral process specialists that assist leaders in moving
organizations from a present to future state .
7. Systems Theory views organizations as:
A. Independent units that operate in isolation
