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An organization wants to make customer invoices available through a self-service web portal.
Invoices can be
single or multiple pages. Which file format would best meet their needs?
a. PDF
b. TIFF
c. JPEG
d. Office ✔Correct Answer-The Correct Answer is A, PDF. While TIFF supports multiple pages, TIFF
readers are not as common, and
organizations should not expect their customers to be able to find and install TIFF readers. JPG is not
wellsuited
for multiple page images. Office also requires readers, and while those are more common than TIFF,
they
are not as ubiquitous as PDF.
Identify the following file formats as either proprietary or standard:
• Office (.docx)
• Wordperfect (.wpd)
• AutoCAD (.dwg)
• PDF (.pdf)
• TIFF (.tif)
• HTML (.html) ✔Correct Answer-• Office (.docx) Proprietary
• Wordperfect (.wpd) Proprietary
• AutoCAD (.dwg) Proprietary
• PDF (.pdf) Standard
• TIFF (.tif) Standard
• HTML (.html) Standard
For organizations creating new documents today, which file format is most likely to be readily
accessible over
time?
a. Microsoft Excel
b. Adobe PDF
c. AutoDesk AutoCAD
d. CorelDraw Drawing ✔Correct Answer-The best answer here is B, Adobe PDF, which has been
published as a standard, ISO 32000. Excel, AutoCad,
and CorelDraw drawings are all complex and proprietary file formats that will likely require significant
effort to
access over time.
Why is it important to understand when a piece of information has been received by the
organization?
a. Because the organization needs to make someone available to process that information
b. Because it could trigger workflows or responsiveness requirements
c. Because it can't be processed until it's entered in the tracking system
d. Because different formats result in different process steps ✔Correct Answer-The best answer
here is B, because it could trigger workflows or requirements to respond within a certain time
, frame. The other three answers are much less important compared to a hard requirement to process
something
within a certain timeframe.
Why is it important to capture business information into a repository? (select 2)
a. To establish control
b. To determine ownership
c. To determine retention requirements
d. To establish context ✔Correct Answer-The best answers are A, to establish control, and D, to
establish context, in both cases so the information can
be managed effectively throughout its lifecycle.
What is the main benefit to using document management?
a. It ensures that important documents cannot be changed.
b. It provides a listing of all documents in the organization.
c. It outlines the flow of documents through the organization.
d. It tracks documents and versions from creation through approval. ✔Correct Answer-The best
answer here is D, document management tracks documents and versions from creation through
approval.
An organization is trying to get its HR files digitized and organized. Where should the resulting files be
stored?
a. On a secured network file share assigned to HR
b. On the HR manager's workstation
c. In the repository designated for HR files
d. In a folder on an encrypted flash drive ✔Correct Answer-The best answer here is C, in the
repository designated for HR files.
Why is manual capture generally less effective than more automated approaches? (select 2)
a. Because users aren't trained properly
b. Because users don't understand their business processes
c. Because users have limited time to spend on entering metadata
d. Because users want to focus on their primary job responsibilities ✔Correct Answer-The best
answers here are A, users aren't trained properly, and D, users want to focus on their primary job
responsibilities.
What platforms should be included in the multichannel capture strategy? (select all that apply)
a. Mobile devices
b. Digital copiers
c. Book scanners
d. Email ✔Correct Answer-A, mobile devices; B, digital copiers; and D, email are all among the
platforms that should be considered in
the multichannel capture strategy.
A law firm has run out of space and is looking to lease a nearby building. The records manager notes
that there
are hundreds of boxes and file cabinets filled with internal and client files and suggests scanning
them all to free
up that space for offices. Which approach would best apply in this situation? ✔Correct Answer-B,
full back file conversion, is the best answer here because the purpose of the initiative is to reclaim
space