WGU RRM3 D268 Task 2 TEMPLATE |LATEST UPDATE WITH
COMPLETE SOLUTIONS
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) He kept his arms crossed, which tells Jenna that
you observed in the video, he’s not open, not listening, and not willing to meet
identify 1 or 2 her halfway. That shuts the door on any productive
conversation they might have and raises the
interpersonal emotional temperature right away.
communication behaviors By quickly moving past her points and staying
that escalated and made focused on nursing’s problems, he basically
the conflict worse. See invalidates her experience. That kind of focus makes
Section 2: Lessons 4.2- the other person feel ignored or diminished, which is
4.5 exactly how small disagreements turn into conflict.
Write about Jenna here.
When Raymond chooses to be locked in on nursing,
Note: The interpersonal
Jenna starts responding from a place of frustration.
communication behaviors Her defensive edge shifts the tone from working
could be verbal or together to combat with phrases like “you’re not
nonverbal. listening to me” rather than “let’s figure this out.”
Even though she’s correct that pharmacy is hurting,
she jumps straight to pushing her department’s
struggles forward. She clearly is offended and shows
it right away. She should first acknowledge his
perspective, because it lands as a competition of
“who has it worse,” which escalates tension instead
of diffusing it. She’s not the cause of the conflict, but
her responses keep the two of them in conflict.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s By staying arms-crossed and tight and coming out
behaviors in A1 escalate very strong and offensive, Raymond signals he’s not
and make the conflict open to dialogue. Jenna reads that instantly, feels
shut out, and the tension rises before they even get
worse? For each behavior
, you identified in A1, into the issues.
describe how those His focus on nursing makes Jenna feel dismissed.
When someone feels unheard, they push back
COMPLETE SOLUTIONS
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) He kept his arms crossed, which tells Jenna that
you observed in the video, he’s not open, not listening, and not willing to meet
identify 1 or 2 her halfway. That shuts the door on any productive
conversation they might have and raises the
interpersonal emotional temperature right away.
communication behaviors By quickly moving past her points and staying
that escalated and made focused on nursing’s problems, he basically
the conflict worse. See invalidates her experience. That kind of focus makes
Section 2: Lessons 4.2- the other person feel ignored or diminished, which is
4.5 exactly how small disagreements turn into conflict.
Write about Jenna here.
When Raymond chooses to be locked in on nursing,
Note: The interpersonal
Jenna starts responding from a place of frustration.
communication behaviors Her defensive edge shifts the tone from working
could be verbal or together to combat with phrases like “you’re not
nonverbal. listening to me” rather than “let’s figure this out.”
Even though she’s correct that pharmacy is hurting,
she jumps straight to pushing her department’s
struggles forward. She clearly is offended and shows
it right away. She should first acknowledge his
perspective, because it lands as a competition of
“who has it worse,” which escalates tension instead
of diffusing it. She’s not the cause of the conflict, but
her responses keep the two of them in conflict.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s By staying arms-crossed and tight and coming out
behaviors in A1 escalate very strong and offensive, Raymond signals he’s not
and make the conflict open to dialogue. Jenna reads that instantly, feels
shut out, and the tension rises before they even get
worse? For each behavior
, you identified in A1, into the issues.
describe how those His focus on nursing makes Jenna feel dismissed.
When someone feels unheard, they push back
