TTEC EXAM 1 QUESTIONS & 100% VERIFED ANSWERS | NEW EDITION 2026/2027 | GRADERD A+ | 100% GUARANTEED SUCCESS.

TTEC EXAM 1 QUESTIONS & 100% VERIFED ANSWERS | NEW EDITION 2026/2027 | GRADERD A+ | 100% GUARANTEED SUCCESS. If a customer does not have a card in their possession, what appropriate option should should be offered to access their funds? Contact the sponsor Selecting printable version at the bottom of the account history or posted transaction will display 10 screen pages of information. True What is the daily maximum amount that an edd cardholder may withdraw at an ATM? $1000 2 | P a g e When the card is received, it can be activated on the automated phone system, the consumer website, or with customer service. True If customer does not have card in their possession, what appropriate options should be offered to access their funds? Contact the sponsor The customer authenticated name, and 2 tokens(last 4 of ssn and DOB). They still need to correctly answer the security question if it is on the account in PAS. True How can a cardholder avoid a gas hold? Use card with the cashier What screen provides the detail of all deposits only? Funding History 3 | P a g e What card status is used when a cardholder reports their card is missing and will call back if they can't find it? Suspended It is acceptable to refuse a customer's request to speak to a supervisor or to hang-up on customer. False If a customer calls to request a card be expedited to them, however a card was already sent yesterday via standard mail, what should you advise the customer? Encourage the customer to wait for the card to arrive that was ordered. What screen provides the cardholder profile and card program information? Account Information 4 | P a g e What screen would provide the information for every card sent to the cardholder? Card order history At the end of your call it is okay to say " is there anything else I can do for you today? False What is the correct procedure for replacing a lost card? Verify address, offer mail or express delivery, advise of fee and delivery time frame, status card lost/stolen, replace lost/stolen card, copy conformation number into the notes. Which option do we use in PAS to order a new card and keep the existing card active? Order Replacement Card Which of the following is true?