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MAN4162 quiz 2 Questions and Correct
Answers/ Latest Update / Already Graded
In reality, customers want to hear what you can, not what you can't
do.
Ans: True
By asking questions, you can make customers feel as if they are a part
of the conversation and get them involved as you build rapport
through ongoing dialogue.
Ans: True
Aggressive assertiveness is appropriate in all situations.
Ans: False
It is necessary to avoid using negative-sounding "you" messages as a
primary means of addressing customers.
Ans: True
When providing verbal feedback, if the customer's body language or
nonverbal cues or words indicate misunderstanding, you should pause
and take corrective action.
All rights reserved © 2025/ 2026 |
, Page |2
Ans: True
Standing up when customers arrive or approach is an indicator of a
customer-focused behavior.
Ans: True
The key to reading body language is to realize that your interpretation
should be used only as an indicator of the true meaning.
Ans: True
Nonverbal communication gives no room for misinterpretation of the
cues used by different people
Ans: False
impact of culture refers to the outcome of people from various
countries or backgrounds coming into contact with one another and
potentially experiencing misunderstandings or relationship
breakdowns
Ans: True
All rights reserved © 2025/ 2026 |
MAN4162 quiz 2 Questions and Correct
Answers/ Latest Update / Already Graded
In reality, customers want to hear what you can, not what you can't
do.
Ans: True
By asking questions, you can make customers feel as if they are a part
of the conversation and get them involved as you build rapport
through ongoing dialogue.
Ans: True
Aggressive assertiveness is appropriate in all situations.
Ans: False
It is necessary to avoid using negative-sounding "you" messages as a
primary means of addressing customers.
Ans: True
When providing verbal feedback, if the customer's body language or
nonverbal cues or words indicate misunderstanding, you should pause
and take corrective action.
All rights reserved © 2025/ 2026 |
, Page |2
Ans: True
Standing up when customers arrive or approach is an indicator of a
customer-focused behavior.
Ans: True
The key to reading body language is to realize that your interpretation
should be used only as an indicator of the true meaning.
Ans: True
Nonverbal communication gives no room for misinterpretation of the
cues used by different people
Ans: False
impact of culture refers to the outcome of people from various
countries or backgrounds coming into contact with one another and
potentially experiencing misunderstandings or relationship
breakdowns
Ans: True
All rights reserved © 2025/ 2026 |
