RRM3 D268 TASK 2 TEMPLATE: |PASSED ON FIRST ATTEMPT |LATEST UPDATE WITH COMPLETE SOLUTION

RRM3 D268 TASK 2 TEMPLATE: |PASSED ON
FIRST ATTEMPT |LATEST UPDATE WITH
COMPLETE SOLUTION

AT WESTERN GOVERNORS UNIVERSITY


RRM3 D268 Task 2 TEMPLATE

Instructions: Complete and submit this document as your Task 2
for D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the
video’s interaction by doing the following:

Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond &
Jenna) you observed in One interpersonal communication
the video, identify 1 or behavior displayed by Raymond that
2 interpersonal escalated the conflict with Jenna was he
communication had his arms crossed when he started
behaviors that the conversation.
escalated the conflict.
See Section 2: Lessons Write about Jenna here.
4.2-4.5 Managing
Conflict: Interpersonal One interpersonal communication
Conflict. behavior displayed by Jenna that
escalated the conflict with Raymond
Note: The interpersonal was when she furrowed her brows when
communication he mentioned who was going to pick up
behaviors could be the slack after the layoffs.
verbal or nonverbal.
A1A. How did Write about Raymond here.
Raymond’s and
Jeanna’s behaviors in Raymond's body language, with his
A1 escalate the arms crossed, expresses
conflict? Describe how defensiveness. He appears angry and
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