WGU'sFour-StepTool(basedon"SixStepstoThinkingSystemically"byMichaelGoodmanandRichardKarash)
D458 Case Study Analysis - Fielder Medical Center's Challenges & Solutions | Questions And Answers, Latest Update | 100% Correct
Answers | Graded
STEP1:CompleteanIcebergToolforthiscasestudy.
QuestionstoAsk
1. Whatarethekeyeventsinthiscasestudy?
Thekeyeventsincasestudy2areFielderMedicalCentertriestomaximizeprofitwhiletheyhaveastrong
businessandhappypatients.Theycreatedaplantocapitalizeonpositivepatientreviewstoattractmore
patients.Thoughtherewasasuccesswiththeirplanandwerefullybookedforthenextfourmonths,patients
experiencedlongerwaittimes.Unfortunately,thiscausedalowerrateofpatientsatisfaction.Toaddressthis
problem,themedicalcenterhiredmoredoctorsandnurseswiththeprofitstheymade.However,they
underestimatedhowlongitwouldtaketointerview,hire,andtrainthenewhires;whichresultedinlosing
patientstoothermedicalpractices.Regardlessoftheirproblem,theirbusinessbegantoprosperagaindueto
positivereviews,whichledtothesameproblemoveragain.Allinall, theFielderMedicalCenterdecidedtonot
hiremorepeopleandholdontotheirprofits.
2. Whatpatternsdoyounoticeinthekeyeventsofthiscasestudy?
ThepatternInoticeinthekeyeventsofthiscasestudyisarecurringriseandfallpatterninpatientsatisfaction
andclientele.Patientsatisfactionlevelstendtorisewhenthereisabalancedratioofpatientstomedicalstaff.
Although,whentheschedulebecomesmorebooked,patientsreceivelesscareandattentiondueto
understaffing.Thisessentiallycausesadeclineinsatisfaction.Themedicalcenter’smanagementresponseto
D458 Case Study Analysis - Fielder Medical Center's Challenges & Solutions | Questions And Answers, Latest Update | 100% Correct
Answers | Graded
STEP1:CompleteanIcebergToolforthiscasestudy.
QuestionstoAsk
1. Whatarethekeyeventsinthiscasestudy?
Thekeyeventsincasestudy2areFielderMedicalCentertriestomaximizeprofitwhiletheyhaveastrong
businessandhappypatients.Theycreatedaplantocapitalizeonpositivepatientreviewstoattractmore
patients.Thoughtherewasasuccesswiththeirplanandwerefullybookedforthenextfourmonths,patients
experiencedlongerwaittimes.Unfortunately,thiscausedalowerrateofpatientsatisfaction.Toaddressthis
problem,themedicalcenterhiredmoredoctorsandnurseswiththeprofitstheymade.However,they
underestimatedhowlongitwouldtaketointerview,hire,andtrainthenewhires;whichresultedinlosing
patientstoothermedicalpractices.Regardlessoftheirproblem,theirbusinessbegantoprosperagaindueto
positivereviews,whichledtothesameproblemoveragain.Allinall, theFielderMedicalCenterdecidedtonot
hiremorepeopleandholdontotheirprofits.
2. Whatpatternsdoyounoticeinthekeyeventsofthiscasestudy?
ThepatternInoticeinthekeyeventsofthiscasestudyisarecurringriseandfallpatterninpatientsatisfaction
andclientele.Patientsatisfactionlevelstendtorisewhenthereisabalancedratioofpatientstomedicalstaff.
Although,whentheschedulebecomesmorebooked,patientsreceivelesscareandattentiondueto
understaffing.Thisessentiallycausesadeclineinsatisfaction.Themedicalcenter’smanagementresponseto