APPA CEFP (Certified Educational Facilities Professional)
FINAL Practice Exam GUARANTEED PASS!!
a major way to dramatically reduce the labor required for grounds maintenance procedures is to -
(ANSWER)Use Proper Equipment
what is the ideal percentage of staffing desired for a project and relief crew - (ANSWER)20%
the presence of some materials can require continuous reporting if - (ANSWER)the materials amounts exceed
certain threshold limits
what commonly used insulating material in transformers has been discontinued because it is a hazardous
material - (ANSWER)polychlorinated biphenyls
a campus just completed construction of a new 100,000 gross square feet classroom facility, but adequate plant
operations and maintenance funds are not received to keep the building operating at requested levels. where
should the majority of funds be directed - (ANSWER)custodial services
several complaints have been received from faculty deans regarding the cleanliness in their areas. what is the
most effective systemic course of action - (ANSWER)execute an auditing/bench marking exercise to determine
the current level of service
a campus has been updating its facility renewal program. what is the final step in the process -
(ANSWER)evaluate and rank projects
in law violation situations, which statement is true for non commissioned security officers - (ANSWER)they
have the same powers and limitations of an ordinary citizen
what goal should an educational facilities professional set for employees to improve customer service -
(ANSWER)know and understand the needs of the customer
Deferred Maintenance Backlog divided by Cost Replacement Value - (ANSWER)Facilities Condition Index=
Page 1 of 33
,Gross Square Foot x Replacement Cost - (ANSWER)Cost Replacement Value=
- (ANSWER)Building Renewal
- (ANSWER)Total Cost of Ownership (TCO)
conduct a culture climate survey - (ANSWER)what is the best method for assessing the current facilities
management culture on campus
conduct a customer satisfaction survey for key service users - (ANSWER)what is the best method for assessing
current customer satisfaction
fmep facilities management evaluation program - (ANSWER)which appa tool or educational program would
you use for the quickest and most immediate benefit to access your organization
set expectations and require results - (ANSWER)expectations from the executive administration are high, with
little tolerance for a slow approach. which statement supports these desires
begin to build trust and seek advice while assessing skills, knowledge, and abilities - (ANSWER)what is the
most effective method for dealing with your facilities management direct reports
participate in a comprehensive facilities performance indicators fpi survey and report for bench marking the
data - (ANSWER)what would represent the best technique to provide facilities management with the data
necessary to begin the journey for continuous improvement
-over 4,000 colleges and universities in the united states
-nearly 18 million students
-a 300 billion enterprise - (ANSWER)the educational sector represents
the median age of a building is between 40 and 45 years old - (ANSWER)educational facilities statistics
indicate that
Page 2 of 33
,develop long term strategies incorporating total cost of ownership principles - (ANSWER)the best method of
dealing with declining resources in educational facilities is to
gathering and analyzing data to make solid and consistent business decisions - (ANSWER)managing the impact
of changing technologies requires
having the willingness to honestly examine every aspect of the organization - (ANSWER)change management
begins with identifying the need to change the organization and
management by results and obsession with quality - (ANSWER)implementing change within educational
facilities is often difficult but not impossible . according to w edwards deming, quality leadership starts with the
customer and a focus on
-defining the organizations strategic goals and purposes
-determining the organizations customers
-aligning the business process to realize its goals - (ANSWER)business process improvement (bpi) is a
systematic approach to help organizations optimize their underlying processes and to achieve efficient results
best by
hiring the proper staff - (ANSWER)leadership in educational facilities management is critical. three
fundamental areas incorporate setting the direction, building the management team, and
direct or command - (ANSWER)the nature of a leaders job for the facility professional is to show the way,
influence, guide, and
decisions about organization design - (ANSWER)organizations behavior is the study and application of how
people, individuals, and groups act in organizations and can significantly influence
threats - (ANSWER)a strategic planning tool uses the swot analysis. swot is an acronym for strengths,
weaknesses, opportunities, and
cost accounting - (ANSWER)strategic planning for facilities establishing cost methods and procedures, cash
flow, and determining departmental cost centers for operating budgets is considered a good method for
Page 3 of 33
, knowledge based management - (ANSWER)wisdom extends from knowledge, which comes from information
that is gathered from combined data. these are commonly known as the practice of
plant funds - (ANSWER)typical fund groupings for educational facilities are restricted and unrestricted funds,
endowment funds, agency funds, loan funds, and
cost to benefit analysis - (ANSWER)the most common type of analysis to perform effective financial oversight
and management are comparative analysis, constant dollar analysis and
purchasing power - (ANSWER)the four major sources of systematic financial risk in educational facilities are
operating, financial, market cost, and
redirecting resources to strategically important programs - (ANSWER)the rising cost of education has given
cause for closer scrutiny of administrative functions and to focus on opportunities for restructuring, cutting cost,
improving efficiency, and
two minute challenge - (ANSWER)what coaching method follows the pattern of stating what is observed,
waiting for a response, reminding participants of the goal, asking for a specific solution, and agreeing together
working with employees to establish suitable goals, action plans, and timelines - (ANSWER)employee
coaching is defined as
myers briggs type indicator (mbti) - (ANSWER)what tool used by appa indicates personality patterns of
preferences that suggest how an individual relates to other people in the workforce
organization of budget - (ANSWER)in addition to organization of work and people, what additional factors are
needed for a highly effective organization
horizontal - (ANSWER)what organizational structure best meets the needs of today's facility department
they are managed essentially as self supporting entities - (ANSWER)in public institutions the distinguishing
characteristics of an auxiliary enterprise organization on campus is that
Page 4 of 33
FINAL Practice Exam GUARANTEED PASS!!
a major way to dramatically reduce the labor required for grounds maintenance procedures is to -
(ANSWER)Use Proper Equipment
what is the ideal percentage of staffing desired for a project and relief crew - (ANSWER)20%
the presence of some materials can require continuous reporting if - (ANSWER)the materials amounts exceed
certain threshold limits
what commonly used insulating material in transformers has been discontinued because it is a hazardous
material - (ANSWER)polychlorinated biphenyls
a campus just completed construction of a new 100,000 gross square feet classroom facility, but adequate plant
operations and maintenance funds are not received to keep the building operating at requested levels. where
should the majority of funds be directed - (ANSWER)custodial services
several complaints have been received from faculty deans regarding the cleanliness in their areas. what is the
most effective systemic course of action - (ANSWER)execute an auditing/bench marking exercise to determine
the current level of service
a campus has been updating its facility renewal program. what is the final step in the process -
(ANSWER)evaluate and rank projects
in law violation situations, which statement is true for non commissioned security officers - (ANSWER)they
have the same powers and limitations of an ordinary citizen
what goal should an educational facilities professional set for employees to improve customer service -
(ANSWER)know and understand the needs of the customer
Deferred Maintenance Backlog divided by Cost Replacement Value - (ANSWER)Facilities Condition Index=
Page 1 of 33
,Gross Square Foot x Replacement Cost - (ANSWER)Cost Replacement Value=
- (ANSWER)Building Renewal
- (ANSWER)Total Cost of Ownership (TCO)
conduct a culture climate survey - (ANSWER)what is the best method for assessing the current facilities
management culture on campus
conduct a customer satisfaction survey for key service users - (ANSWER)what is the best method for assessing
current customer satisfaction
fmep facilities management evaluation program - (ANSWER)which appa tool or educational program would
you use for the quickest and most immediate benefit to access your organization
set expectations and require results - (ANSWER)expectations from the executive administration are high, with
little tolerance for a slow approach. which statement supports these desires
begin to build trust and seek advice while assessing skills, knowledge, and abilities - (ANSWER)what is the
most effective method for dealing with your facilities management direct reports
participate in a comprehensive facilities performance indicators fpi survey and report for bench marking the
data - (ANSWER)what would represent the best technique to provide facilities management with the data
necessary to begin the journey for continuous improvement
-over 4,000 colleges and universities in the united states
-nearly 18 million students
-a 300 billion enterprise - (ANSWER)the educational sector represents
the median age of a building is between 40 and 45 years old - (ANSWER)educational facilities statistics
indicate that
Page 2 of 33
,develop long term strategies incorporating total cost of ownership principles - (ANSWER)the best method of
dealing with declining resources in educational facilities is to
gathering and analyzing data to make solid and consistent business decisions - (ANSWER)managing the impact
of changing technologies requires
having the willingness to honestly examine every aspect of the organization - (ANSWER)change management
begins with identifying the need to change the organization and
management by results and obsession with quality - (ANSWER)implementing change within educational
facilities is often difficult but not impossible . according to w edwards deming, quality leadership starts with the
customer and a focus on
-defining the organizations strategic goals and purposes
-determining the organizations customers
-aligning the business process to realize its goals - (ANSWER)business process improvement (bpi) is a
systematic approach to help organizations optimize their underlying processes and to achieve efficient results
best by
hiring the proper staff - (ANSWER)leadership in educational facilities management is critical. three
fundamental areas incorporate setting the direction, building the management team, and
direct or command - (ANSWER)the nature of a leaders job for the facility professional is to show the way,
influence, guide, and
decisions about organization design - (ANSWER)organizations behavior is the study and application of how
people, individuals, and groups act in organizations and can significantly influence
threats - (ANSWER)a strategic planning tool uses the swot analysis. swot is an acronym for strengths,
weaknesses, opportunities, and
cost accounting - (ANSWER)strategic planning for facilities establishing cost methods and procedures, cash
flow, and determining departmental cost centers for operating budgets is considered a good method for
Page 3 of 33
, knowledge based management - (ANSWER)wisdom extends from knowledge, which comes from information
that is gathered from combined data. these are commonly known as the practice of
plant funds - (ANSWER)typical fund groupings for educational facilities are restricted and unrestricted funds,
endowment funds, agency funds, loan funds, and
cost to benefit analysis - (ANSWER)the most common type of analysis to perform effective financial oversight
and management are comparative analysis, constant dollar analysis and
purchasing power - (ANSWER)the four major sources of systematic financial risk in educational facilities are
operating, financial, market cost, and
redirecting resources to strategically important programs - (ANSWER)the rising cost of education has given
cause for closer scrutiny of administrative functions and to focus on opportunities for restructuring, cutting cost,
improving efficiency, and
two minute challenge - (ANSWER)what coaching method follows the pattern of stating what is observed,
waiting for a response, reminding participants of the goal, asking for a specific solution, and agreeing together
working with employees to establish suitable goals, action plans, and timelines - (ANSWER)employee
coaching is defined as
myers briggs type indicator (mbti) - (ANSWER)what tool used by appa indicates personality patterns of
preferences that suggest how an individual relates to other people in the workforce
organization of budget - (ANSWER)in addition to organization of work and people, what additional factors are
needed for a highly effective organization
horizontal - (ANSWER)what organizational structure best meets the needs of today's facility department
they are managed essentially as self supporting entities - (ANSWER)in public institutions the distinguishing
characteristics of an auxiliary enterprise organization on campus is that
Page 4 of 33
