Case Management (CM) Certification Exam – 2025–
2026 – Study Guide and Practice Review
When the consumer is the director of the helping process, chances of feeling _________
increases.
Chaos
Empowerment
Non-Compliance
Tension - ANS✔✔ Empowerment
The Strengths Based Model has the ability to enhance the sense of power felt by both the case
manager and the client by
Reducing conflict and creating a partnership
Seeing possibilities in the community
Increasing outcomes and a sense of satisfaction
All of the above
None of the above - ANS✔✔ All of the above
Graduated Disengagement between the CM and the client involved discussing when the
consumer is no longer in need of assistance from the CM
True
False - ANS✔✔ True
When engagement is client-driven, the consumer gains a sense of
Pride
Self-esteem
, Trust
Empowerment - ANS✔✔ Empowerment
The strengths based model is about helping people see things differently. What else does the
strengths model include?
Providing possible solutions to problems
Pointing out areas of weakness
Making clients become dependent on their CM
Making the consumer think like the CM - ANS✔✔ Providing possible solution to problems
The purpose for creating a personal plan is to change behavior and create compliance
True
False - ANS✔✔ False
The treatment plan/personal plan is created around the consumers goals. Where does the
primary source of information come from?
The chart of the previous service provider
The therapist
Strengths assessment
Both the therapist and the strengths assessment
All of the above - ANS✔✔ Strengths assessment
In order for a service to be considered rehab, it must include two primary functions.
Which of the following are primary functions of psychiatric rehab?
Social activities
Curriculum-based education
Skill practice and feedback
2026 – Study Guide and Practice Review
When the consumer is the director of the helping process, chances of feeling _________
increases.
Chaos
Empowerment
Non-Compliance
Tension - ANS✔✔ Empowerment
The Strengths Based Model has the ability to enhance the sense of power felt by both the case
manager and the client by
Reducing conflict and creating a partnership
Seeing possibilities in the community
Increasing outcomes and a sense of satisfaction
All of the above
None of the above - ANS✔✔ All of the above
Graduated Disengagement between the CM and the client involved discussing when the
consumer is no longer in need of assistance from the CM
True
False - ANS✔✔ True
When engagement is client-driven, the consumer gains a sense of
Pride
Self-esteem
, Trust
Empowerment - ANS✔✔ Empowerment
The strengths based model is about helping people see things differently. What else does the
strengths model include?
Providing possible solutions to problems
Pointing out areas of weakness
Making clients become dependent on their CM
Making the consumer think like the CM - ANS✔✔ Providing possible solution to problems
The purpose for creating a personal plan is to change behavior and create compliance
True
False - ANS✔✔ False
The treatment plan/personal plan is created around the consumers goals. Where does the
primary source of information come from?
The chart of the previous service provider
The therapist
Strengths assessment
Both the therapist and the strengths assessment
All of the above - ANS✔✔ Strengths assessment
In order for a service to be considered rehab, it must include two primary functions.
Which of the following are primary functions of psychiatric rehab?
Social activities
Curriculum-based education
Skill practice and feedback
