CPCM (Certified Professional Case Manager) Exam –
2025–2026 – Study Guide and Practice Questions
Accountability - ANS✔✔ An obligation or willingness to accept responsibility for one's actions
Character - ANS✔✔ A leadership competency that says that contract leaders must be able to
perform contract management with the highest standards of ethical behavior and with integrity,
decisiveness and optimism
Collaboration - ANS✔✔ Working jointly with others or together, especially in an intellectual
endeavor
Competence - ANS✔✔ A leadership competency that says that a contract leader must be
technically proficient in contract management with a broad understanding of the practices,
policies, and procedures inherent to contract management
Consensus - ANS✔✔ General agreement; group solidarity in sentiment and belief
Decisiveness - ANS✔✔ The capacity to make decisions even when the decision may not be
popular or may pose risk
Ethics - ANS✔✔ The principles of conduct governing n individual or a group
Feedback - ANS✔✔ Information about reactions to a person's performance of a task, used as a
basis for
Improvement
,Integrative thinking - ANS✔✔ The ability to face constructively the tension of opposing ideas
and, instead of choosing one at the expense of the other, to create a resolution in the form of a
new, superior idea that contains elements of each of the ideas
Integrity - ANS✔✔ Having the courage to do what you say you will do; following through on
promises in a manner that promotes trustworthiness
Intuition - ANS✔✔ The ability to assess a situation and know instinctively what to do, by
blending fact with instinct and other intangible factors
Letter of the Law - ANS✔✔ The literal interpretation of a rule or standard, but not necessarily
the intent of those who wrote it
Mentoring - ANS✔✔ The development by leaders of other leaders
Optimism - ANS✔✔ The ability to give hope and instill confidence in others; giving followers
something to look forward to and helping them see the way through chaos and complexity
Spirit of the Law - ANS✔✔ The intended interpretation of a rule or standard, but. Or necessarily
what is conveyed in the literal wording
Succession planning - ANS✔✔ Empowering others and helping them develop, so they become
capable of taking over the leader's job
Values - ANS✔✔ Individual or personal standards of what is valuable or important
Vision - ANS✔✔ Being able to see the possibilities for a better future and guiding others on
getting there
,Accounting - ANS✔✔ The way an organization collects, organizes, and records financial
information for making management decisions; the way to report a company's transactions and
to maintain accountability for its assets and liabilities.
Accounting System - ANS✔✔ A formal communications network that supplies relevant
information for planning, control, decision-making, and evaluation.
Acid test ratio - ANS✔✔ The ratio determining how well the company's current liabilities can be
satisfied by its current assets less inventory.
Activity-based costing system - ANS✔✔ An accounting system focused on production cycle and
based on the principles that an output needs activities to produce it and that those activities
use certain resources; assigns costs through cost drivers that the activities use to create the
outputs.
Administrative lead time - ANS✔✔ A measurement used by some organizations of howling it
takes to award a contract,starting when a procurement request is received and ending when the
contract is awarded.
Asset - ANS✔✔ Something a company owns that has value and that can be sold or used by the
company to make products or provide services that can be sold
Balance sheet - ANS✔✔ Provides detailed information about a company's assets, liabilities, and
shareholder equity
Bottom line - ANS✔✔ A company's total earnings or losses over a specific time period, after
accounting for costs and expenses; also called net income.
Burn rate - ANS✔✔ An average of the estimated costs per month, often based on staffing
estimates, used for estimating funding requirements.
, Cash flow statement - ANS✔✔ A statement reporting a company's inflow and outflow of cash;
generally includes operating activities, investing activities, and financing activities.
Competition - ANS✔✔ The effort or action of two or more commercial companies to obtain the
same business from a third party
Contingency planning - ANS✔✔ Involves "what if?" Analysis to look at various situations if
certain environmental or economic conditions change
Current - ANS✔✔ Current assets are assets which can be converted into cash within one year;
current liabilities are obligations that a business must pay within one year.
Current ratio - ANS✔✔ The ratio of current assets to current liabilities
Debt-to-Equity Ratio - ANS✔✔ The ratio measuring the relationship of debt and shareholder
equity used to finance the company's operations
Demand - ANS✔✔ Describes how buyers shave in the marketplace; the quantity a buyer
demands is what a buyer is willing to buy at a particular price
Directing - ANS✔✔ The management of people and processes to accomplish objectives
Economics - ANS✔✔ The science concerned with making decisions with scarce resources such
as labor, capital goods, and natural resources
Electronic government (e-government) - ANS✔✔ The use by the government.m of the Internet
and other information technologies, together with the processes and people needed to
2025–2026 – Study Guide and Practice Questions
Accountability - ANS✔✔ An obligation or willingness to accept responsibility for one's actions
Character - ANS✔✔ A leadership competency that says that contract leaders must be able to
perform contract management with the highest standards of ethical behavior and with integrity,
decisiveness and optimism
Collaboration - ANS✔✔ Working jointly with others or together, especially in an intellectual
endeavor
Competence - ANS✔✔ A leadership competency that says that a contract leader must be
technically proficient in contract management with a broad understanding of the practices,
policies, and procedures inherent to contract management
Consensus - ANS✔✔ General agreement; group solidarity in sentiment and belief
Decisiveness - ANS✔✔ The capacity to make decisions even when the decision may not be
popular or may pose risk
Ethics - ANS✔✔ The principles of conduct governing n individual or a group
Feedback - ANS✔✔ Information about reactions to a person's performance of a task, used as a
basis for
Improvement
,Integrative thinking - ANS✔✔ The ability to face constructively the tension of opposing ideas
and, instead of choosing one at the expense of the other, to create a resolution in the form of a
new, superior idea that contains elements of each of the ideas
Integrity - ANS✔✔ Having the courage to do what you say you will do; following through on
promises in a manner that promotes trustworthiness
Intuition - ANS✔✔ The ability to assess a situation and know instinctively what to do, by
blending fact with instinct and other intangible factors
Letter of the Law - ANS✔✔ The literal interpretation of a rule or standard, but not necessarily
the intent of those who wrote it
Mentoring - ANS✔✔ The development by leaders of other leaders
Optimism - ANS✔✔ The ability to give hope and instill confidence in others; giving followers
something to look forward to and helping them see the way through chaos and complexity
Spirit of the Law - ANS✔✔ The intended interpretation of a rule or standard, but. Or necessarily
what is conveyed in the literal wording
Succession planning - ANS✔✔ Empowering others and helping them develop, so they become
capable of taking over the leader's job
Values - ANS✔✔ Individual or personal standards of what is valuable or important
Vision - ANS✔✔ Being able to see the possibilities for a better future and guiding others on
getting there
,Accounting - ANS✔✔ The way an organization collects, organizes, and records financial
information for making management decisions; the way to report a company's transactions and
to maintain accountability for its assets and liabilities.
Accounting System - ANS✔✔ A formal communications network that supplies relevant
information for planning, control, decision-making, and evaluation.
Acid test ratio - ANS✔✔ The ratio determining how well the company's current liabilities can be
satisfied by its current assets less inventory.
Activity-based costing system - ANS✔✔ An accounting system focused on production cycle and
based on the principles that an output needs activities to produce it and that those activities
use certain resources; assigns costs through cost drivers that the activities use to create the
outputs.
Administrative lead time - ANS✔✔ A measurement used by some organizations of howling it
takes to award a contract,starting when a procurement request is received and ending when the
contract is awarded.
Asset - ANS✔✔ Something a company owns that has value and that can be sold or used by the
company to make products or provide services that can be sold
Balance sheet - ANS✔✔ Provides detailed information about a company's assets, liabilities, and
shareholder equity
Bottom line - ANS✔✔ A company's total earnings or losses over a specific time period, after
accounting for costs and expenses; also called net income.
Burn rate - ANS✔✔ An average of the estimated costs per month, often based on staffing
estimates, used for estimating funding requirements.
, Cash flow statement - ANS✔✔ A statement reporting a company's inflow and outflow of cash;
generally includes operating activities, investing activities, and financing activities.
Competition - ANS✔✔ The effort or action of two or more commercial companies to obtain the
same business from a third party
Contingency planning - ANS✔✔ Involves "what if?" Analysis to look at various situations if
certain environmental or economic conditions change
Current - ANS✔✔ Current assets are assets which can be converted into cash within one year;
current liabilities are obligations that a business must pay within one year.
Current ratio - ANS✔✔ The ratio of current assets to current liabilities
Debt-to-Equity Ratio - ANS✔✔ The ratio measuring the relationship of debt and shareholder
equity used to finance the company's operations
Demand - ANS✔✔ Describes how buyers shave in the marketplace; the quantity a buyer
demands is what a buyer is willing to buy at a particular price
Directing - ANS✔✔ The management of people and processes to accomplish objectives
Economics - ANS✔✔ The science concerned with making decisions with scarce resources such
as labor, capital goods, and natural resources
Electronic government (e-government) - ANS✔✔ The use by the government.m of the Internet
and other information technologies, together with the processes and people needed to
