CHAIN MANAGEMENT -
C720 (WGU)
240+ (Latest 2025-2026 Edition) 100%
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This Exam contains: Operations and Supply Chain
✓ Management - C720 (WGU)
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,Question 1
Operations
Correct Answer
The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as
products and services.
Question 2
Operations Manager
Correct Answer
They allocate resources.
Question 3
Capital
Correct Answer
Facilities and equipment
Question 4
Competitive Advantage
Correct Answer
Developing capabilities that customers value, can be sustained over the long-term, and competitors find difficult to
replicate.
Question 5
Inseparability
Correct Answer
The process of separating production from consumption; cannot be done for services because they are produced and
consumed simultaneously.
Question 6
Technology
Correct Answer
The application of knowledge, tools, processes, and procedures to solve problems.
Question 7
Product Design
Correct Answer
The characteristics, features, and performance of the product; how the product functions; does not fundamentally
change the product. Example: changing Coca-Cola's beverage containers from glass to aluminum.
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,Question 8
Product Technology
Correct Answer
The application of knowledge to improve the product.
Question 9
Process
Correct Answer
How to accomplish a task.
Question 10
Process Design
Correct Answer
How a product is made; can fundamentally alter the nature of the product. Example: changing the taste of Coca-
Cola.
Question 11
Process Technology
Correct Answer
The application of knowledge to improve a process.
Question 12
Cross-Functionality
Correct Answer
When individuals with different expertise work towards a common goal; this is an essential business process.
Question 13
Concurrent Engineering
Correct Answer
Completing product design and process design simultaneously.
Question 14
Functional Areas
Correct Answer
Subsystems within an organization, such as marketing, finance, and accounting, that are linked together by a
common organizational goal.
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, Question 15
Strategy
Correct Answer
Consists of the organizational goals and the methods of implementing the goals; every element of the SWOT analysis
should be considered when developing strategies.
Question 16
Key Policies
Correct Answer
Main goals of an organization.
Question 17
Organizational Structure
Correct Answer
The formal relationships among different functional areas that aids in communication.
Question 18
Relative Advantage
Correct Answer
Where one entity has an advantage over another; will often trade their specialized products for those that they do
not produce; companies with a relative advantage are able to produce products at a lower cost than their
competitors.
Question 19
North American Free Trade Agreement (NAFTA)
Correct Answer
A free trade agreement between the United State, Mexico, and Canada to reduce tariffs and other trade restrictions.
Question 20
General Agreement on Tariffs and Trade (GATT)
Correct Answer
A trade agreement designed to reduce tariffs and other trade restrictions.
Question 21
Sustainability
Correct Answer
Balancing the interconnected obligations to economic viability, society, and the environment (the triple bottom line).
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