WGU D075 OA EXAM 2025 TEST BANK
2026 UPDATED QUESTIONS WITH
ANSWERS GRADED A+
⩥ Which function of a customer relationship management system helps
a company identify opportunities to increase its business? Answer:
Strategy
⩥ A company makes personal computers and sells them directly to the
public. At present, all business processes are completed manually by
employees, lengthening the time from customer order to shipment.
Which business process would deliver the most immediate customer
satisfaction and reduced costs if automated? Answer: Transaction
processing
⩥ Which function or feature has allowed mobile phones to replace PCs
for many small-business functions? Answer: Mobile apps
⩥ Jack meets with the university dean to discuss his 18-year-old son's
progress. Jack's son is a freshman at the university. Jack wants to know
if his son is performing well in his classes. The dean has access to the
computer systems containing the academic records for Jack's son but is
also aware of constraints set by the Family Educational Rights and
Privacy Act (FERPA).
,What should the dean do? Answer: Share the records only after receiving
authorization from Jack's son.
⩥ Which advantage does a business gain by using cloud web hosting
(CWH) rather than local hosting? Answer: Cost savings
⩥ Businesses are expected to comply with ethical business practices in
every department.
What is an example of an information technology (IT) business practice
that promotes ethical behavior? Answer: Auditing to remove unlicensed
software
⩥ Which technology necessitated the development and implementation
of Internet Protocol version 6 (IPv6)? Answer: The Internet of Things
(IoT)
⩥ Which core business department is primarily responsible for business
intelligence? Answer: Research and development
⩥ There are six major components of an IT infrastructure. These six
components work in concert with each other to provide the connectivity
and collaboration necessary for businesses to utilize IT to its best
advantage, yet each component cannot stand alone. They are distinctly
intertwined with each other and work in concert to provide IT
functionality to businesses. Answer: Hardware
, Software
Networks
Data
People
Processes
⩥ microprocessor chip, called a
which is the "brains" Answer: central processing unit (CPU)—
⩥ is a set of computer instructions that tell the computer how to work
and actually perform computer tasks. Answer: Software
⩥ which is software that performs a particular function in the
"background"; in other words, it requires little or no interaction with the
user, but it is essential to the functioning of the computer Answer: utility
software
⩥ sometimes known as the "backbone" of the IT infrastructure. Answer:
Network
⩥ What hardware component performs most of the calculations for a
computer? Answer: CPU
2026 UPDATED QUESTIONS WITH
ANSWERS GRADED A+
⩥ Which function of a customer relationship management system helps
a company identify opportunities to increase its business? Answer:
Strategy
⩥ A company makes personal computers and sells them directly to the
public. At present, all business processes are completed manually by
employees, lengthening the time from customer order to shipment.
Which business process would deliver the most immediate customer
satisfaction and reduced costs if automated? Answer: Transaction
processing
⩥ Which function or feature has allowed mobile phones to replace PCs
for many small-business functions? Answer: Mobile apps
⩥ Jack meets with the university dean to discuss his 18-year-old son's
progress. Jack's son is a freshman at the university. Jack wants to know
if his son is performing well in his classes. The dean has access to the
computer systems containing the academic records for Jack's son but is
also aware of constraints set by the Family Educational Rights and
Privacy Act (FERPA).
,What should the dean do? Answer: Share the records only after receiving
authorization from Jack's son.
⩥ Which advantage does a business gain by using cloud web hosting
(CWH) rather than local hosting? Answer: Cost savings
⩥ Businesses are expected to comply with ethical business practices in
every department.
What is an example of an information technology (IT) business practice
that promotes ethical behavior? Answer: Auditing to remove unlicensed
software
⩥ Which technology necessitated the development and implementation
of Internet Protocol version 6 (IPv6)? Answer: The Internet of Things
(IoT)
⩥ Which core business department is primarily responsible for business
intelligence? Answer: Research and development
⩥ There are six major components of an IT infrastructure. These six
components work in concert with each other to provide the connectivity
and collaboration necessary for businesses to utilize IT to its best
advantage, yet each component cannot stand alone. They are distinctly
intertwined with each other and work in concert to provide IT
functionality to businesses. Answer: Hardware
, Software
Networks
Data
People
Processes
⩥ microprocessor chip, called a
which is the "brains" Answer: central processing unit (CPU)—
⩥ is a set of computer instructions that tell the computer how to work
and actually perform computer tasks. Answer: Software
⩥ which is software that performs a particular function in the
"background"; in other words, it requires little or no interaction with the
user, but it is essential to the functioning of the computer Answer: utility
software
⩥ sometimes known as the "backbone" of the IT infrastructure. Answer:
Network
⩥ What hardware component performs most of the calculations for a
computer? Answer: CPU
