Test Bank zx
For
Technical Communication zx
Sixteenth Edition zx
John M. Lannon, University of Massachusetts, Dartmouth
zx zx zx zx zx zx
Laura J. Gurak, University of Minnesota
zx zx zx zx zx
Preparedby zx
Alan Swinkels, St. Edward’s University
zx zx zx zx
,Copyright © 2025, 2020, 2017 by Pearson Education, Inc. or its affiliates. All Rights Reserved. This publication is
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
protected by copyright, and permission should be obtained from the publisher prior to any prohibited reproduction,
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying,
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
recording, or otherwise. For information regarding permissions, request forms, and the appropriate contacts within
zx zx zx zx zx zx zx zx zx zx zx zx zx zx
the Pearson Education Global Rights & Permissions Department, please visit www.pearsoned.com/permissions/.
zx zx zx zx zx zx zx zx zx zx zx
,CONTENTS
PART 1z x COMMUNICATING IN THE WORKPLACE z x zx zx
Chapter 1 Introduction to Technical Communication
z x zx z x zx z x 1
Chapter 2 Meeting the Needs of Specific Audiences
zx zx z x zx zx zx z x 4
Chapter 3 Persuading Your Audience
z x zx z x zx 7
Chapter 4 Weighing the Ethical Issues
z x zx z x zx z x 10
Chapter 5 Teamwork and Global Considerations
z x zx z x zx z x 13
Chapter 6 An Overview of the Technical Writing Process
z x zx zx z x zx zx z x z x 16
PART 2z x THE RESEARCH PROCESS zx z x
Chapter 7 Thinking Critically about the Research Process
z x zx z x z x zx zx z x 19
Chapter 8 Evaluating and Interpreting Information
z x zx z x zx z x 22
Chapter 9 Summarizing Research Findings and Other Information
z x zx z x z x z x zx zx 25
PART 3z x ORGANIZATION, STYLE, AND VISUAL DESIGN z x z x z x z x
Chapter 10 Organizing for Readers
z x zx z x zx 28
Chapter 11 Editing for a Professional Style and Tone
z x zx z x zx zx z x zx zx 31
Chapter 12 Designing Visual Information
z x zx z x z x 34
Chapter 13 Designing Pages and Documents
z x zx z x z x zx 37
PART 4z x SPECIFIC DOCUMENTS AND APPLICATIONS z x z x z x
Chapter 14 Email, Texts, and Instant Messaging
zx zx zx zx zx zx 40
Chapter 15 Workplace Memos and Letters
z x zx z x z x zx 43
Chapter 16 Résumés and Other Job-Search Materials
z x zx z x zx zx z x 46
Chapter 17 Technical Definitions
z x zx z x 49
Chapter 18 Technical Descriptions, Specifications, and Marketing Materials
z x zx z x z x z x zx z x 52
Chapter 19 Instructions and Procedures
z x zx z x zx 55
Chapter 20 Informal Reports
z x zx z x 58
Chapter 21 Formal Analytical Reports
z x zx z x z x 61
Chapter 22 Proposals
z x zx 64
Chapter 23 Presentations and Video Conferencing
z x zx z x zx zx 67
Chapter 24 Web Pages and Social Media
z x zx zx z x zx zx 70
3
Copyright © 2025, 2020, 2017 Pearson Education, Inc. All rights reserved.
zx zx zx zx zx zx zx zx zx zx
, PART 1—COMMUNICATING IN THE WORKPLACE zx zx zx zx
CHAPTER 1 – Introduction to Technical Communication
zx zx zx zx zx zx
True or False Questions
zx zx zx
1. Technical communication rarely focuses on the author’s personal thoughts or feelings.
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2. Few technical documents have a persuasive purpose.
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3. Phone calls, conversations, and meetings have largely replaced the need for written
zx zx zx zx zx zx zx zx zx zx zx
documents.
zx
4. Most technical writing is done in teams.
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5. All documents have some persuasive aspect, even if the persuasion is implicit.
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6. Technical writers cannot be held responsible for faulty information, but the companies
zx zx zx zx zx zx zx zx zx zx zx
they
zx
work for can. zx zx
7. A technical communicator might be called an information architect, technical editor, or
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content developer.
zx zx
8. Digital communication is the universal global standard for technical communication.
zx zx zx zx zx zx zx zx zx
Fill-In-The-Blank Questions zx
9. - centered documents focus on what people need to learn, do, or decide.
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10. Communication and critical thinking are examples of zx zx zx zx zx zx zx skills.
11. Most technical documents are intended to persuade, inform, or
zx zx zx zx zx zx zx zx zx .
Multiple Choice Questions
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12. Which document provides an example of technical writing primarily intended to persuade?
zx zx zx zx zx zx zx zx zx zx zx
(a) a grant proposal to obtain funding from a community agency
zx zx zx zx zx zx zx zx zx
(b) a training manual for coffee shop employees for making different drinks
zx zx zx zx zx zx zx zx zx zx
(c) instructions for assembling a desk zx zx zx zx
4
Copyright © 2025, 2020, 2017 Pearson Education, Inc. All rights reserved.
zx zx zx zx zx zx zx zx zx zx
For
Technical Communication zx
Sixteenth Edition zx
John M. Lannon, University of Massachusetts, Dartmouth
zx zx zx zx zx zx
Laura J. Gurak, University of Minnesota
zx zx zx zx zx
Preparedby zx
Alan Swinkels, St. Edward’s University
zx zx zx zx
,Copyright © 2025, 2020, 2017 by Pearson Education, Inc. or its affiliates. All Rights Reserved. This publication is
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
protected by copyright, and permission should be obtained from the publisher prior to any prohibited reproduction,
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying,
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
recording, or otherwise. For information regarding permissions, request forms, and the appropriate contacts within
zx zx zx zx zx zx zx zx zx zx zx zx zx zx
the Pearson Education Global Rights & Permissions Department, please visit www.pearsoned.com/permissions/.
zx zx zx zx zx zx zx zx zx zx zx
,CONTENTS
PART 1z x COMMUNICATING IN THE WORKPLACE z x zx zx
Chapter 1 Introduction to Technical Communication
z x zx z x zx z x 1
Chapter 2 Meeting the Needs of Specific Audiences
zx zx z x zx zx zx z x 4
Chapter 3 Persuading Your Audience
z x zx z x zx 7
Chapter 4 Weighing the Ethical Issues
z x zx z x zx z x 10
Chapter 5 Teamwork and Global Considerations
z x zx z x zx z x 13
Chapter 6 An Overview of the Technical Writing Process
z x zx zx z x zx zx z x z x 16
PART 2z x THE RESEARCH PROCESS zx z x
Chapter 7 Thinking Critically about the Research Process
z x zx z x z x zx zx z x 19
Chapter 8 Evaluating and Interpreting Information
z x zx z x zx z x 22
Chapter 9 Summarizing Research Findings and Other Information
z x zx z x z x z x zx zx 25
PART 3z x ORGANIZATION, STYLE, AND VISUAL DESIGN z x z x z x z x
Chapter 10 Organizing for Readers
z x zx z x zx 28
Chapter 11 Editing for a Professional Style and Tone
z x zx z x zx zx z x zx zx 31
Chapter 12 Designing Visual Information
z x zx z x z x 34
Chapter 13 Designing Pages and Documents
z x zx z x z x zx 37
PART 4z x SPECIFIC DOCUMENTS AND APPLICATIONS z x z x z x
Chapter 14 Email, Texts, and Instant Messaging
zx zx zx zx zx zx 40
Chapter 15 Workplace Memos and Letters
z x zx z x z x zx 43
Chapter 16 Résumés and Other Job-Search Materials
z x zx z x zx zx z x 46
Chapter 17 Technical Definitions
z x zx z x 49
Chapter 18 Technical Descriptions, Specifications, and Marketing Materials
z x zx z x z x z x zx z x 52
Chapter 19 Instructions and Procedures
z x zx z x zx 55
Chapter 20 Informal Reports
z x zx z x 58
Chapter 21 Formal Analytical Reports
z x zx z x z x 61
Chapter 22 Proposals
z x zx 64
Chapter 23 Presentations and Video Conferencing
z x zx z x zx zx 67
Chapter 24 Web Pages and Social Media
z x zx zx z x zx zx 70
3
Copyright © 2025, 2020, 2017 Pearson Education, Inc. All rights reserved.
zx zx zx zx zx zx zx zx zx zx
, PART 1—COMMUNICATING IN THE WORKPLACE zx zx zx zx
CHAPTER 1 – Introduction to Technical Communication
zx zx zx zx zx zx
True or False Questions
zx zx zx
1. Technical communication rarely focuses on the author’s personal thoughts or feelings.
zx zx zx zx zx zx zx zx zx zx
2. Few technical documents have a persuasive purpose.
zx zx zx zx zx zx
3. Phone calls, conversations, and meetings have largely replaced the need for written
zx zx zx zx zx zx zx zx zx zx zx
documents.
zx
4. Most technical writing is done in teams.
zx zx zx zx zx zx
5. All documents have some persuasive aspect, even if the persuasion is implicit.
zx zx zx zx zx zx zx zx zx zx zx
6. Technical writers cannot be held responsible for faulty information, but the companies
zx zx zx zx zx zx zx zx zx zx zx
they
zx
work for can. zx zx
7. A technical communicator might be called an information architect, technical editor, or
zx zx zx zx zx zx zx zx zx zx zx
content developer.
zx zx
8. Digital communication is the universal global standard for technical communication.
zx zx zx zx zx zx zx zx zx
Fill-In-The-Blank Questions zx
9. - centered documents focus on what people need to learn, do, or decide.
zx zx zx zx zx zx zx zx zx zx zx zx
10. Communication and critical thinking are examples of zx zx zx zx zx zx zx skills.
11. Most technical documents are intended to persuade, inform, or
zx zx zx zx zx zx zx zx zx .
Multiple Choice Questions
zx zx
12. Which document provides an example of technical writing primarily intended to persuade?
zx zx zx zx zx zx zx zx zx zx zx
(a) a grant proposal to obtain funding from a community agency
zx zx zx zx zx zx zx zx zx
(b) a training manual for coffee shop employees for making different drinks
zx zx zx zx zx zx zx zx zx zx
(c) instructions for assembling a desk zx zx zx zx
4
Copyright © 2025, 2020, 2017 Pearson Education, Inc. All rights reserved.
zx zx zx zx zx zx zx zx zx zx
