CORRECT ANSWERS _2025 WELL UPDATED
The four levels of management - CORRECT ANSWERS-Top-level managers, Middle-level
managers, Frontline managers, Team leader
Top-level managers - CORRECT ANSWERS-senior executives responsible for the overall
management and effectiveness of the organization
Middle-level managers - CORRECT ANSWERS-managers located in the middle layers of the
organizational hierarchy, reporting to top-level executives
Frontline managers - CORRECT ANSWERS-lower-level managers who supervise the
operational activities of the organization
Team leader - CORRECT ANSWERS-employees who are responsible for facilitating successful
team performance
Managers need what three broad skills? - CORRECT ANSWERS-Technical Skills, Interpersonal
and Communication Skills, Conceptual and Decision Skills
Interpersonal and Communication Skills - CORRECT ANSWERS-people skills; the ability to
lead, motivate, and communicate effectively with others
Conceptual and Decision Skills - CORRECT ANSWERS-skills pertaining to the ability to identify
and resolve problems for the benefit of the organization and its members
Technical Skills - CORRECT ANSWERS-the ability to perform a specialized task involving a
particular method or process
Sources of Competitive Advantage - CORRECT ANSWERS-Innovation, Quality, Service, Speed,
Cost Competitiveness
, Innovation - CORRECT ANSWERS-the introduction of new goods and services
Quality - CORRECT ANSWERS-the excellence of your products (goods or services)
Service - CORRECT ANSWERS-the speed and dependability with which an organization
delivers what customers want
Speed - CORRECT ANSWERS-fast and timely execution, response, and delivery of results
Cost Competitiveness - CORRECT ANSWERS-keeping costs low to achieve profits and to be
able to offer prices that are attractive to consumers
Efficiency - CORRECT ANSWERS-achieve goals with minimal waste of resources---that is, to
make the best possible use of money, time, materials, and people
Effectiveness - CORRECT ANSWERS-achieve organizational goals
Five Classical Approaches to Management - CORRECT ANSWERS-Systematic Management,
Scientific Management, Bureaucracy, Administrative Management, Human Relations
Scientific Management - CORRECT ANSWERS-a classical management approach that applied
scientific methods to analyze and determine the "one best way" to complete production tasks
Systematic Management - CORRECT ANSWERS-a classical management approach that
attempted to build into operations the specific procedures and processes that would ensure
coordination of effort to achieve established goals and plans
Bureaucracy - CORRECT ANSWERS-a classical management approach emphasizing a
structured, formal network of relationships among specialized positions in the organization