HFD Phase 2 Study Material Exam
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Formal Complainant - CORRECT ANSWER A person who files a formal complaint
relating to misconduct of an employee
Complaint - CORRECT ANSWER A written or verbal statement by a citizen or
employee complaining of any misconduct by an employee of the Department
Anonymous Complaint - CORRECT ANSWER A complaint reported by a party who is
anonymous.
Complaining Party - CORRECT ANSWER A person who complains, either verbally or
in writing, about any actions taken by an employee of the Department.
Formal Complaint - CORRECT ANSWER A person who files a formal complaint
relating to the misconduct of an employee
Interrogate - CORRECT ANSWER To question formally
Investigator - CORRECT ANSWER Any agent or employee of the City who is
assigned to conduct an investigation.
HFD Staff Services - CORRECT ANSWER Who will be assigned the duty of
investigating complaints
Punitive Action - CORRECT ANSWER A disciplinary suspension, indefinite
suspension, demotion in rank, or any combination of those actions.
, Respondent - CORRECT ANSWER The subject of an investigation who has been
accused of misconduct
Office of the Inspector General (OIG) - CORRECT ANSWER Who shall be
responsible for investigating all complaints alleging employee misconduct involving
discrimination, retaliation, and harassment
Office of Staff Services - CORRECT ANSWER Who shall be responsible for the
investigation of allegations of employee misconduct including, but not limited to, violations
of State/Federal Law, violations of HFD Rules and Regulations, Bulletins, Orders, directive
policies, Procedures, and/or Guidelines
The Medical Director - CORRECT ANSWER Who provides medical quality assurance
by internal investigations of any alleged commission of sub-optimal patient care as well as
other medically related aspects of operations
OIG and Staff Services - CORRECT ANSWER Complaints received by the Office of
Emergency Communications shall be referred to
Office of the Inspector General (OIG) - CORRECT ANSWER Employees confronted
with serious complaints that cannot be resolved immediately, that allege discrimination,
retaliation, or harassment shall instruct the complaining party to forward their complaint to
Access Control - CORRECT ANSWER Duty of recording all members entering and
exiting a building and their locations while inside the building. This responsibility includes
distribution of surveys, Fire Fighter phones, splitting key sets and distributing keys to
appropriate members going up.
2 - CORRECT ANSWER Crew staging is located this many floors below the fire floor
Fire Attack Group - CORRECT ANSWER First Ladder, First and Second Engine
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Formal Complainant - CORRECT ANSWER A person who files a formal complaint
relating to misconduct of an employee
Complaint - CORRECT ANSWER A written or verbal statement by a citizen or
employee complaining of any misconduct by an employee of the Department
Anonymous Complaint - CORRECT ANSWER A complaint reported by a party who is
anonymous.
Complaining Party - CORRECT ANSWER A person who complains, either verbally or
in writing, about any actions taken by an employee of the Department.
Formal Complaint - CORRECT ANSWER A person who files a formal complaint
relating to the misconduct of an employee
Interrogate - CORRECT ANSWER To question formally
Investigator - CORRECT ANSWER Any agent or employee of the City who is
assigned to conduct an investigation.
HFD Staff Services - CORRECT ANSWER Who will be assigned the duty of
investigating complaints
Punitive Action - CORRECT ANSWER A disciplinary suspension, indefinite
suspension, demotion in rank, or any combination of those actions.
, Respondent - CORRECT ANSWER The subject of an investigation who has been
accused of misconduct
Office of the Inspector General (OIG) - CORRECT ANSWER Who shall be
responsible for investigating all complaints alleging employee misconduct involving
discrimination, retaliation, and harassment
Office of Staff Services - CORRECT ANSWER Who shall be responsible for the
investigation of allegations of employee misconduct including, but not limited to, violations
of State/Federal Law, violations of HFD Rules and Regulations, Bulletins, Orders, directive
policies, Procedures, and/or Guidelines
The Medical Director - CORRECT ANSWER Who provides medical quality assurance
by internal investigations of any alleged commission of sub-optimal patient care as well as
other medically related aspects of operations
OIG and Staff Services - CORRECT ANSWER Complaints received by the Office of
Emergency Communications shall be referred to
Office of the Inspector General (OIG) - CORRECT ANSWER Employees confronted
with serious complaints that cannot be resolved immediately, that allege discrimination,
retaliation, or harassment shall instruct the complaining party to forward their complaint to
Access Control - CORRECT ANSWER Duty of recording all members entering and
exiting a building and their locations while inside the building. This responsibility includes
distribution of surveys, Fire Fighter phones, splitting key sets and distributing keys to
appropriate members going up.
2 - CORRECT ANSWER Crew staging is located this many floors below the fire floor
Fire Attack Group - CORRECT ANSWER First Ladder, First and Second Engine
