FSM Test Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
The Strategic Management Process begins with analysis of: - CORRECT
ANSWER Vision, Mission, Values and Objectives
PCDA is a cycle model used in - CORRECT ANSWER Coordinating process
improvement efforts
Why is quality assurance less effective than continuous quality improvement to provide a
service product? - CORRECT ANSWER QA strives to maintain quality, while CQI
looks for improved quality
Interviewing or surveying customers to determine if quality expectations have been met is a
management tool used to measure? - CORRECT ANSWER Effectiveness
According to Hersey, Blanchard, and Johnson's leadership effectiveness model: - CORRECT
ANSWER There is no one best leadership style, instead the leader must be adaptable
and flexible
Select the correct order for the hierarchy of plans: - CORRECT ANSWER Objectives,
Policies, Procedures and Methods
The new organizational philosophy rejects the vertical hierarchy that has been popular in
American companies, instead horizontal division of labor is used. A characteristic of this
approach is? - CORRECT ANSWER Mangers and employees are being cross-trained
to handle multiple jobs.
A statement which expresses in broad terms where the company wants to be in the future. It is
based on the company's values and identifies its purpose: - CORRECT
ANSWER Vision statement
, A graphic representation of all the elements in a process and the sequence in which they take
place is: - CORRECT ANSWER Flow chart
The objective of Human Resource Planning is to: - CORRECT ANSWER use people
with appropriate qualifications as effectively as possible
In your hospital you will pilot home delivered meals to recently discharged patients. To
follow a branding principle these meals would: - CORRECT ANSWER be labeled
clearly with the hospital name and logo
If an employee's performance is substandard the manager should: - CORRECT
ANSWER gather information and communicate with the employee is hopes that it will
result in high performance
You are writing the job description for DTR's. Which is an appropriate statement? -
CORRECT ANSWER DTR verifies relevant data for nutrition assessment. The
assessment is completed by the RD.
You're the Patient Services Manger in a hospital. After breakfast trays were passed by your
staff, a new employee comes to your office in tears. She explains that a staff nurse
reprimanded her for serving a tray to a patient who is NPO. You: - CORRECT
ANSWER obtain details from your employee and investigate further.
Group decision making has many positive aspects. From the following pick the negative
aspect: - CORRECT ANSWER Groups have a tendency to accept the first potentially
positive solution
Written communications have drawbacks when compared to oral communication because: -
CORRECT ANSWER it inhibits feedback
Compensation for a job is impacted by: - CORRECT ANSWER relative worth or job
ranking
QUESTIONS AND CORRECT ANSWERS
The Strategic Management Process begins with analysis of: - CORRECT
ANSWER Vision, Mission, Values and Objectives
PCDA is a cycle model used in - CORRECT ANSWER Coordinating process
improvement efforts
Why is quality assurance less effective than continuous quality improvement to provide a
service product? - CORRECT ANSWER QA strives to maintain quality, while CQI
looks for improved quality
Interviewing or surveying customers to determine if quality expectations have been met is a
management tool used to measure? - CORRECT ANSWER Effectiveness
According to Hersey, Blanchard, and Johnson's leadership effectiveness model: - CORRECT
ANSWER There is no one best leadership style, instead the leader must be adaptable
and flexible
Select the correct order for the hierarchy of plans: - CORRECT ANSWER Objectives,
Policies, Procedures and Methods
The new organizational philosophy rejects the vertical hierarchy that has been popular in
American companies, instead horizontal division of labor is used. A characteristic of this
approach is? - CORRECT ANSWER Mangers and employees are being cross-trained
to handle multiple jobs.
A statement which expresses in broad terms where the company wants to be in the future. It is
based on the company's values and identifies its purpose: - CORRECT
ANSWER Vision statement
, A graphic representation of all the elements in a process and the sequence in which they take
place is: - CORRECT ANSWER Flow chart
The objective of Human Resource Planning is to: - CORRECT ANSWER use people
with appropriate qualifications as effectively as possible
In your hospital you will pilot home delivered meals to recently discharged patients. To
follow a branding principle these meals would: - CORRECT ANSWER be labeled
clearly with the hospital name and logo
If an employee's performance is substandard the manager should: - CORRECT
ANSWER gather information and communicate with the employee is hopes that it will
result in high performance
You are writing the job description for DTR's. Which is an appropriate statement? -
CORRECT ANSWER DTR verifies relevant data for nutrition assessment. The
assessment is completed by the RD.
You're the Patient Services Manger in a hospital. After breakfast trays were passed by your
staff, a new employee comes to your office in tears. She explains that a staff nurse
reprimanded her for serving a tray to a patient who is NPO. You: - CORRECT
ANSWER obtain details from your employee and investigate further.
Group decision making has many positive aspects. From the following pick the negative
aspect: - CORRECT ANSWER Groups have a tendency to accept the first potentially
positive solution
Written communications have drawbacks when compared to oral communication because: -
CORRECT ANSWER it inhibits feedback
Compensation for a job is impacted by: - CORRECT ANSWER relative worth or job
ranking
