Summary Assignment Unit03.docx MT221 Customer Service Planning: SMART Goals Purdue University Global MT221: Customer Service Customer Service Planning ”Aligning Company Statements with Goals Strengths: Personnel that have worked there for over three yea

Assignment U MT221 Customer Service Planning: SMART Goals Purdue University Global MT221: Customer Service Customer Service Planning ”Aligning Company Statements with Goals Strengths: Personnel that have worked there for over three years  Updated facilities and equipment  A visually appealing website.  Great location Weaknesses: ï‚· Poor customer service ï‚· Poor employee training ï‚· Poor management Opportunities: ï‚· Improve employee by providing adequate training. ï‚· Show leadership example of what to do and what not to do. ï‚· Hire likeminded people with likeminded goals. ï‚· Implement rules and see that they are taken seriously and obeyed. ï‚· Be available for customers, make sure classes are done once scheduled and be available to customers. Threats: