MGT 325 Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
The management of people through the application of knowledge from the field of
organizational behavior is a primary means through which competitive advantage can be
created and sustained. - CORRECT ANSWER True
p. 5
Organizational behavior is a field of study that endeavors to understand, explain, predict, and
change human behavior as it occurs in the organizational context. - CORRECT
ANSWER True
p. 5
The field of organizational behavior focuses on observable behaviors, such as talking in a
meeting, running production equipment, or writing a report but does not also consider
internal states, such as thinking, perceiving, and deciding - CORRECT ANSWER false
p. 5
Micro organizational behavior is concerned mainly with the behaviors of individuals working
together in teams. - CORRECT ANSWER false
meso
p. 6
Macro organizational behavior examines questions like "How do differences in ability affect
employee productivity?" and "How do individual employees' perceptions influence
workplace behavior? - CORRECT ANSWER false
Micro
p. 6
"Empowerment" is the delegation to non-managers of the authority to make significant
decisions on their jobs. - CORRECT ANSWER true
p.7
,The "moral rights" approach to ethics suggests that the appropriateness of the use of power
should be judged in terms of the consequences of this use. - CORRECT
ANSWER False
p. 8
Diagnosis is a procedure in which managers gather information about a troublesome situation
and try to summarize it in a problem statement. - CORRECT ANSWER True
p. 9
Solution is the process of identifying ways to resolve the problem identified during the
evaluation phase of the process of problem solving. - CORRECT ANSWER False
during diagnosis
p.9
Managers prescribing solutions must resist the urge to satisfice—to choose the first
alternative that seems workable. - CORRECT ANSWER true
p. 9
In the action stage of problem solving, managers must first stipulate the specific activities
they believe are needed to solve a particular problem and then oversee the implementation of
these activities. - CORRECT ANSWER true
p. 9
Problem solving concludes with evaluation, the process of determining whether actions taken
to solve the problem had the intended effect. - CORRECT ANSWER true
p. 10
Management is the process of influencing behavior in organizations such that common
purposes are identified, worked toward, and achieved. - CORRECT ANSWER true
p. 16
,An organization is a collection of people and materials brought together to accomplish
purposes that would be more effectively achieved by individuals working alone. - CORRECT
ANSWER false
p. 16
An organization's mission helps hold it together by giving members a shared sense of
direction. - CORRECT ANSWER true
p. 16
The division of labor reduces efficiency by making tasks more difficult to perform. -
CORRECT ANSWER false
easier
p.16
An organization's chief executive officer (CEO) is a member of the organization's middle
management. - CORRECT ANSWER false
top manager
p.21
An organization's mission assumes the integration of effort whereas the division of labor
produces a differentiation of effort. - CORRECT ANSWER True
p. 18
Management is a process of planning, organizing, directing, and controlling organizational
behaviors to accomplish a mission through the division of labor. - CORRECT
ANSWER True
p. 18
Directing is partly a process of communicating goals and objectives to members wherein
managers announce, clarify, and promote targets toward which effort should be directed. -
CORRECT ANSWER true
, p. 20
Controlling means evaluating the performance of the organization and its units to see whether
the firm is progressing in the desired direction. - CORRECT ANSWER True
p. 20
Managers are the people who plan, organize, direct, and control so as to manage
organizations and organizational units. - CORRECT ANSWER true
p. 20
Top managers plan the activities needed to develop the organization's mission and strategic
goals. - CORRECT ANSWER True
p. 21
Middle managers are responsible for managing the entire organization. - CORRECT
ANSWER false
managing the performance of a particular organizational unit and for implementing top
managers strategies
p.21
Supervisory managers are charged with overseeing the nonsupervisory employees who
perform the organization's basic work - CORRECT ANSWER true
p. 22
Conceptual skills include the ability to perceive an organization or organizational unit as a
whole, and to recognize important relationships between the organization or unit and the
environment that surrounds it. - CORRECT ANSWER true
p.22
Technical skills involve the ability to work effectively as a group member and build
cooperation among the members of an organization or unit. - CORRECT
ANSWER false
QUESTIONS AND CORRECT ANSWERS
The management of people through the application of knowledge from the field of
organizational behavior is a primary means through which competitive advantage can be
created and sustained. - CORRECT ANSWER True
p. 5
Organizational behavior is a field of study that endeavors to understand, explain, predict, and
change human behavior as it occurs in the organizational context. - CORRECT
ANSWER True
p. 5
The field of organizational behavior focuses on observable behaviors, such as talking in a
meeting, running production equipment, or writing a report but does not also consider
internal states, such as thinking, perceiving, and deciding - CORRECT ANSWER false
p. 5
Micro organizational behavior is concerned mainly with the behaviors of individuals working
together in teams. - CORRECT ANSWER false
meso
p. 6
Macro organizational behavior examines questions like "How do differences in ability affect
employee productivity?" and "How do individual employees' perceptions influence
workplace behavior? - CORRECT ANSWER false
Micro
p. 6
"Empowerment" is the delegation to non-managers of the authority to make significant
decisions on their jobs. - CORRECT ANSWER true
p.7
,The "moral rights" approach to ethics suggests that the appropriateness of the use of power
should be judged in terms of the consequences of this use. - CORRECT
ANSWER False
p. 8
Diagnosis is a procedure in which managers gather information about a troublesome situation
and try to summarize it in a problem statement. - CORRECT ANSWER True
p. 9
Solution is the process of identifying ways to resolve the problem identified during the
evaluation phase of the process of problem solving. - CORRECT ANSWER False
during diagnosis
p.9
Managers prescribing solutions must resist the urge to satisfice—to choose the first
alternative that seems workable. - CORRECT ANSWER true
p. 9
In the action stage of problem solving, managers must first stipulate the specific activities
they believe are needed to solve a particular problem and then oversee the implementation of
these activities. - CORRECT ANSWER true
p. 9
Problem solving concludes with evaluation, the process of determining whether actions taken
to solve the problem had the intended effect. - CORRECT ANSWER true
p. 10
Management is the process of influencing behavior in organizations such that common
purposes are identified, worked toward, and achieved. - CORRECT ANSWER true
p. 16
,An organization is a collection of people and materials brought together to accomplish
purposes that would be more effectively achieved by individuals working alone. - CORRECT
ANSWER false
p. 16
An organization's mission helps hold it together by giving members a shared sense of
direction. - CORRECT ANSWER true
p. 16
The division of labor reduces efficiency by making tasks more difficult to perform. -
CORRECT ANSWER false
easier
p.16
An organization's chief executive officer (CEO) is a member of the organization's middle
management. - CORRECT ANSWER false
top manager
p.21
An organization's mission assumes the integration of effort whereas the division of labor
produces a differentiation of effort. - CORRECT ANSWER True
p. 18
Management is a process of planning, organizing, directing, and controlling organizational
behaviors to accomplish a mission through the division of labor. - CORRECT
ANSWER True
p. 18
Directing is partly a process of communicating goals and objectives to members wherein
managers announce, clarify, and promote targets toward which effort should be directed. -
CORRECT ANSWER true
, p. 20
Controlling means evaluating the performance of the organization and its units to see whether
the firm is progressing in the desired direction. - CORRECT ANSWER True
p. 20
Managers are the people who plan, organize, direct, and control so as to manage
organizations and organizational units. - CORRECT ANSWER true
p. 20
Top managers plan the activities needed to develop the organization's mission and strategic
goals. - CORRECT ANSWER True
p. 21
Middle managers are responsible for managing the entire organization. - CORRECT
ANSWER false
managing the performance of a particular organizational unit and for implementing top
managers strategies
p.21
Supervisory managers are charged with overseeing the nonsupervisory employees who
perform the organization's basic work - CORRECT ANSWER true
p. 22
Conceptual skills include the ability to perceive an organization or organizational unit as a
whole, and to recognize important relationships between the organization or unit and the
environment that surrounds it. - CORRECT ANSWER true
p.22
Technical skills involve the ability to work effectively as a group member and build
cooperation among the members of an organization or unit. - CORRECT
ANSWER false
