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NHA Certified Medical Administrative Assistant
(CMAA) Practice Test 2.0 A | 220 Practice Questions |
CMAA Exam Prep Study Guide 2025/2026.
A medical assistant is providing a patient with instructions about an
upcoming mammogram. Which of the following actions should the
assistant take to ensure patient understanding? - ANSWER-Ask the
patient to restate the instructions.
A medical administrative assistant is creating a business correspondence.
Which of the following salutations is appropriate for the assistant to use?
- ANSWER-Dear Mr. Goodwin:
Which of the following is the amount the medical administrative
assistant should submit to the secondary insurance carrier if the
encounter balance is $360 and the patient has two plans with an 80/20
split? - ANSWER-$72
After deactivating the security system, which of the following actions
should a medical administrative assistant take next when opening the
office in the morning? - ANSWER-Access the answering service.
Which of the following actions is appropriate for a medical
administrative assistant to take when processing incoming mail? -
ANSWER-Shred unwanted mail.
A patient who has Medicare insurance is covered for both inpatient and
outpatient services under the same part of Medicare. Which of the
following parts of Medicare covers the patient? - ANSWER-Part C.
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A medical administrative assistant is asked to schedule a CXR for a
patient. The assistant should make an appointment for which of the
following? - ANSWER-An x-ray of the chest.
Which of the following is the purpose of a matrix? - ANSWER-To
indicate when a provider is unavailable to treat patients.
Which of the following is the primary reason for a medical
administrative assistant to document no-shows and cancellations with
less than 24 hr notice? - ANSWER-To maintain scheduling integrity.
Which of the following actions is appropriate for a medical
administrative assistant to take when providing preoperative instructions
to a patient who is anxious? - ANSWER-Allow extra time to reinforce
the instructions.
Which of the following is a step in the annotation process? - ANSWER-
Highlighting text.
Obtaining vital signs against a patients will is an example of which of
the following offences? - ANSWER-Battery.
After opening a report from a patient's previous provider, which of the
following is the medical administrative assistant's next step? -
ANSWER-Give the report to the patient's current provider for review.
When a medical administrative assistant makes arrangements for a staff
member to attend a conference, which of the following is the most
important step for keeping the office informed? - ANSWER-Distribute
the travel itinerary.
A medical administrative assistant in a multi-specialty practice is
scheduling an appointment for a patient who has arrhythmia. The
assistant should schedule an appointment with which of the following
providers? - ANSWER-Cardiologist.
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Which of the following actions should the medical administrative
assistant take when closing the office? - ANSWER-Activate the security
system.
Once a physician signs advance directives, the medical administrative
assistant should have which of the following witness the signature? -
ANSWER-Non-affiliated individual.
A collected specimen needs to be sent to an outside laboratory. Which of
the following actions is within the scope of practice of a medical
administrative assistant? - ANSWER-Process the requisition for
shipment.
Which of the following is the best way for a medical administrative
assistant to address collection of copayment? - ANSWER-How would
you like to pay today?
A provider is running 30 min behind schedule because of an early
morning emergency. Which of the following actions should the medical
administrative assistant take to maintain effective scheduling in the
office? - ANSWER-Inform waiting patients that an emergency has
caused a delay in the schedule and that they can wait or reschedule.
Which of the following is a court order to mandate appearance and
produce medical records for a trial? - ANSWER-Subpoena duces tecum.
Which of the following actions should a medical administrative assistant
take if a patient has an existing workers' compensation case? -
ANSWER-Obtain the carrier case number.
A medical administrative assistant is reviewing the release form of a
patient who is a dependent minor. The assistant should ensure that who
of the following signed the release form? - ANSWER-The legal
custodian.
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Which of the following should a medical administrative assistant consult
to find the proper method of scheduling an appointment for a particular
office? - ANSWER-Practice policy manual.
A new patient provides a medical administrative assistant with her
parent's Medicare card. The patient states that she is a dependent and is
eligible to use the card. Which of the following actions should the
assistant take? - ANSWER-Explain to the patient that Medicare does not
cover dependants.
A patient is identified as a smoker in her medical record and requests a
medical record amendment due to her cessation of smoking 15 years
earlier. Which of the following sections of the Patient's Bill of Rights is
the patient exercising? - ANSWER-Confidentiality of Health
Information.
Prior to a patient leaving the office, she is asked to pay 10% of a $100
office visit. Which of the following best describes this fee? - ANSWER-
Coinsurance.
Which of the following describes the birthday rule? - ANSWER-The
parent whose day of birth occurs earlier in the calendar year holds the
primary policy for dependent children.
Which of the following word roots means "swallow"? - ANSWER-phag.
A medical administrative assistant received telephone calls from four
patients. Which of the following calls indicates a need for immediate
attention? - ANSWER-A patient who reports difficulty breathing.
A provider asks a medical administrative assistant to schedule a surgery
to remove a patient's gallbladder. The assistant should schedule the
patient for which of the following? - ANSWER-Cholecystectomy.
NHA Certified Medical Administrative Assistant
(CMAA) Practice Test 2.0 A | 220 Practice Questions |
CMAA Exam Prep Study Guide 2025/2026.
A medical assistant is providing a patient with instructions about an
upcoming mammogram. Which of the following actions should the
assistant take to ensure patient understanding? - ANSWER-Ask the
patient to restate the instructions.
A medical administrative assistant is creating a business correspondence.
Which of the following salutations is appropriate for the assistant to use?
- ANSWER-Dear Mr. Goodwin:
Which of the following is the amount the medical administrative
assistant should submit to the secondary insurance carrier if the
encounter balance is $360 and the patient has two plans with an 80/20
split? - ANSWER-$72
After deactivating the security system, which of the following actions
should a medical administrative assistant take next when opening the
office in the morning? - ANSWER-Access the answering service.
Which of the following actions is appropriate for a medical
administrative assistant to take when processing incoming mail? -
ANSWER-Shred unwanted mail.
A patient who has Medicare insurance is covered for both inpatient and
outpatient services under the same part of Medicare. Which of the
following parts of Medicare covers the patient? - ANSWER-Part C.
,2|Page
A medical administrative assistant is asked to schedule a CXR for a
patient. The assistant should make an appointment for which of the
following? - ANSWER-An x-ray of the chest.
Which of the following is the purpose of a matrix? - ANSWER-To
indicate when a provider is unavailable to treat patients.
Which of the following is the primary reason for a medical
administrative assistant to document no-shows and cancellations with
less than 24 hr notice? - ANSWER-To maintain scheduling integrity.
Which of the following actions is appropriate for a medical
administrative assistant to take when providing preoperative instructions
to a patient who is anxious? - ANSWER-Allow extra time to reinforce
the instructions.
Which of the following is a step in the annotation process? - ANSWER-
Highlighting text.
Obtaining vital signs against a patients will is an example of which of
the following offences? - ANSWER-Battery.
After opening a report from a patient's previous provider, which of the
following is the medical administrative assistant's next step? -
ANSWER-Give the report to the patient's current provider for review.
When a medical administrative assistant makes arrangements for a staff
member to attend a conference, which of the following is the most
important step for keeping the office informed? - ANSWER-Distribute
the travel itinerary.
A medical administrative assistant in a multi-specialty practice is
scheduling an appointment for a patient who has arrhythmia. The
assistant should schedule an appointment with which of the following
providers? - ANSWER-Cardiologist.
,3|Page
Which of the following actions should the medical administrative
assistant take when closing the office? - ANSWER-Activate the security
system.
Once a physician signs advance directives, the medical administrative
assistant should have which of the following witness the signature? -
ANSWER-Non-affiliated individual.
A collected specimen needs to be sent to an outside laboratory. Which of
the following actions is within the scope of practice of a medical
administrative assistant? - ANSWER-Process the requisition for
shipment.
Which of the following is the best way for a medical administrative
assistant to address collection of copayment? - ANSWER-How would
you like to pay today?
A provider is running 30 min behind schedule because of an early
morning emergency. Which of the following actions should the medical
administrative assistant take to maintain effective scheduling in the
office? - ANSWER-Inform waiting patients that an emergency has
caused a delay in the schedule and that they can wait or reschedule.
Which of the following is a court order to mandate appearance and
produce medical records for a trial? - ANSWER-Subpoena duces tecum.
Which of the following actions should a medical administrative assistant
take if a patient has an existing workers' compensation case? -
ANSWER-Obtain the carrier case number.
A medical administrative assistant is reviewing the release form of a
patient who is a dependent minor. The assistant should ensure that who
of the following signed the release form? - ANSWER-The legal
custodian.
, 4|Page
Which of the following should a medical administrative assistant consult
to find the proper method of scheduling an appointment for a particular
office? - ANSWER-Practice policy manual.
A new patient provides a medical administrative assistant with her
parent's Medicare card. The patient states that she is a dependent and is
eligible to use the card. Which of the following actions should the
assistant take? - ANSWER-Explain to the patient that Medicare does not
cover dependants.
A patient is identified as a smoker in her medical record and requests a
medical record amendment due to her cessation of smoking 15 years
earlier. Which of the following sections of the Patient's Bill of Rights is
the patient exercising? - ANSWER-Confidentiality of Health
Information.
Prior to a patient leaving the office, she is asked to pay 10% of a $100
office visit. Which of the following best describes this fee? - ANSWER-
Coinsurance.
Which of the following describes the birthday rule? - ANSWER-The
parent whose day of birth occurs earlier in the calendar year holds the
primary policy for dependent children.
Which of the following word roots means "swallow"? - ANSWER-phag.
A medical administrative assistant received telephone calls from four
patients. Which of the following calls indicates a need for immediate
attention? - ANSWER-A patient who reports difficulty breathing.
A provider asks a medical administrative assistant to schedule a surgery
to remove a patient's gallbladder. The assistant should schedule the
patient for which of the following? - ANSWER-Cholecystectomy.
